Momentum Energy Omdömen 

The sign-up process is relatively easy online. The terms & conditions are quite easy to read & understand. Hoping this will be an ongoing experience!

I found out about Momentum from one of the websites such as iSelect. After consideration I went direct to the website and signed up. It was very easy. My only small suggestion would be to clarify the credit card fee at the point of signing up for the direct debit. It's just a small thing that could help some customers. Really liked the vertical timeline you displayed at the end of the process. Very helpful.

Your website is easy to navigate and info is easy to find. Pricing is excellent when compared to other providers.

Difficult to deal with, moved in to a new property, paid the bill and still got disconnected

I got a code from the government site and I could not find where to put it and I am not sure if I signed up to the most suitable plan.

Other than that, signing up to your services was very streamlined.

Salesforce need to check the fields used to populate addresses for unit blocks, because my address information was entered correctly by me but unfortunately populated incorrectly by the backbone, by the time i got my contract. i.e My email confirming my connection said Flat 3, * instead of Unit 8
i.e My street address is not 8 - 10

Something is terribly wrong and needs to be fixed by Salesforce - luckily I checked my emails or I would have had a connection in someone elses unit (not flat). Flat is a very 'english' term not an Australian term.

I needed to re-tell my story to two seperate customer service officers after ringing through because the first agent I spoke to works in a seperate business stream and is not trained to correct addresses for new customers she said. Why not train her? This would save customers time waiting for another customer service officer repeating my story again e.g my name, date if birth, address

The second agent I spoke to said his boss told him to repeat all email addresses he is given to customers in full phonetic alphabet which is actually demeaning for him. Does his manager not feel he is capable to gather basic customer service information? How demeaning for the young chap I spoke to. He is also not able to take credit card details over the phone for security reasons, so I am sure his Manager needs to be supervised for micro managing his/her staff. If the autofield (signs you up in five minutes) has problems (which it does) and there are customer service officers available to help us connect over the phone, why are they not trusted to take basic customer service details from customers?

Result: Terrible Management not following through with Salesforce to monitor errors, and not trusting their customer service officers - not a fault of the customer service officers at all.

It all seems very straightforward at this stage however I will not know for sure until everything is transferred over. I like the writing style. It’s very friendly.

Very simple and quick transition, offering great startup prices

Very easy to swap providers with minimal information needed to put in

Very easy to sign up!
Looking forward to paying less for power.

Very easy transfer,and cheaper electricity.

it was super easy and fast to sign up. Pricing is very competitive it was a no brainer to swap.

EXCELLENT WEBSITE VERY EASY TO NAVIGATE

These guys are a complete scam. Avoid at all costs. I am in the process of dragging them through the Ombudsman (Make sure you go to them for any issues before blindly paying), because these frauds bury clawback costs in their T&Cs, under the claim it's to "help their customers with budgeting", but if this was the case there would be accurate meter readings and no requirement for them to grossly overcharge when they see fit.

I moved from NSW > VIC, and never for a year had an issue the amounts that were charged (even though their bills are created to be incredibly hard to understand and there were many issues with Momentum not relating to overcharges), until my final bill when I was not present to review the meter myself or be present to talk with the technicians.

The final bill was 2-3x the next HIGHEST bill, and 5-6x the lowest bill.

Avoid at all costs, go to the ombudsman and NCAT (the NSW Civil and Administrative Tribunal and claim unfair T&Cs) to challenge their scam setup.

The more people who report them, the better chance we have of receiving a FAIR service.

DISGUSTED with their entire setup.

They hike their pricing with no notice whatsoever, when you bill arrives it says ring for a better package, then a month later they hike the pricing again - they do this with every bill - incentive then BIG price hike

They don't communicate with their meter readers, did not fix an ongoing issue of accessibility even though that was provided. Hit me with a huge out of budget bill to correct their own inaccurate estimated bills (that i paid) once their meter readers finally gained access (nothing changed to access). Untrustworthy conduct- refused to go through remediation with energy ombudsmen and now creditors are chasing this unfair bill from me. Horrible customer service experience.

I joined Momentum Energy and within a month they hiked my rates by over 25%. Daily supply charge went from $1.24 to $1.55, usage from 27c to nearly 34c/kWh. No warning at sign-up just a surprise increase right after switching.

Feels like a classic bait-and-switch. There’s no trust here, and if they show no loyalty to new customers, I don’t feel any loyalty to them. I’m leaving them ASAP. Avoid if you expect stable pricing or transparency.

I moved our electricity to Momentum after finding a cheaper plan on Finder - it was also advertised on Momentum’s own website. After signing up to the Warm Welcome plan I read the small print in the email and found they were actually charging a lot more than advertised and would also be charging an even more expensive ‘higher demand’ rate during the winter and summer months. I rang to find out what was going on and after over an hour on hold I was put through to the rates department who said they would not honour the advertised plan I signed up for. I cancelled immediately. Very shady operations and it’s just lucky I checked the small print.

I have found Momentum Energy to be a Reputable and Reliable company. My use of electricity is only around the $80.00 mark per month with Momentum Energy... I have had good customer service with the consultants when phoning them... I will recommend Momentum to everyone that will listen... To Those who have said that their bills increased after changing to Momentum Energy, had they paid up their electricity accounts before switching... This makes a marked difference...