Momentum Energy Omdömen 

We changed providers because we believed our bills were far too high....we were right. The bills were always unclear, the online tracking was constantly having system errors and even after having an electrician inspect our property and update old connections our bills never went down. I'd avoid momentum at all costs, very untrustworthy.

the searching on the web platform was relatively easy and the advertised prices and better than most competitors

So easy to sign up using NAB Goodies.

Bills have been $80-$90 each of the 8 months I was with momentum. When I moved interstate and was leaving them, they hiked my last bill up to over $200. I moved out and wasn’t at the property for most that time caring for my dad who passed. My previous actual reading was less than the estimates. I have emailed and spoken to them and they are firm in saying it was an actual reading and the others were estimates. Have suggested that I’ve using cooling/heating and that it’s my problem. I keep reminding them that my last actual was less than the estimates and why was this one so high. They have no answers and I’ve looked at how many kW id used during that time
and it was so almost unbelievable for one person in a small unit. I live alone, I am frugal with my electricity- I don’t use heating/cooling often (this was August so I wasn’t using anything), I barely was at the place and everything is switched off at the wall except the fridge. Why is this a common occurrence reading through these reviews? How can they keep getting away with it? I received my first bill at my new place with a new company and it is back to approximately $100 when I’ve been there the whole time using power and also kept a few things on as the power outlets are hard to reach.
STAY AWAY! 😭 I’m struggling financially and this has been a huge blow and they just don’t care.

Couldn't have been smoother. I signed up in a fraction of the time I spent on hold with another supplier.

Sent emailto daisy,the incompetence, re imaginary bills they created,no response,no contact,I ring ,always in meetings or have lattes,
Con artists

Terrible experience with Momentum Energy. They lure you in with promotional rates, but their ongoing pricing and step-tiers are aggressively expensive. The absolute worst part? The moment you try to leave and switch to a fairer retailer, they hammer you with an outrageously high final closing bill that feels completely unjustified. Do yourself a favor and shop around—there are much cheaper and more honest energy companies out there.

Momentum need to not treat their customers with contempt.

They wrote to me to TELL me they have opted me in for a smart meter change. When I questioned this they said 'you can't opt out'. They also wrote in their terms and conditions that any damage done as part of the upgrade is my responsibility.
I asked what affect a time of use meter would have on my electricity bill and they refused to give me any answer. I simply wanted their TOU rates.
The fact remains - yes, momentum are initiating on behalf of the AER to change meters. This doesn't need to be done before 2030.
Of course whoever damages my property needs to make good on that damage (Not me).
Momentum has lost me as a customer because they didn't respond to my questions and forced me to do something in the first instance against my will.
EXTREMELY POOR CORPORATE BEHAVIOUR.

It's been super simple every time I've returned to momentum as a customer (2 or 3 times).
It would be great if I could jump into my existing account (with currently no active services attached) and click "Add new service", though. The process is definitely optimised for new customers instead of dormant accounts.

Average experience overall, was probably with Momentum for around a year their rates are good but their service and systems are clumsy. I have just transferred away as they said they would have an EV plan but they don't and they can't seem to get monthly billing working. A disappointed ex Customer.

Used the government Energy Made Easy to choose new electricity supplier. Momentum had by far the best deal, so I made the switch. 4 weeks later the email increased my rate by 45%!!

I am now stuck paying through the nose while I wait to change to new supplier which will take 2-3 weeks.

Very dodgy behaviour and terrible way to treat a new customer.

Web information and comparison option for a cheaper price.
I got stuck with the question - "Is there a life support device at this address?" I had to get my manager to
explain exactly what and why the question was asked.

It was very easy to sign up. I think a search function for the plan ID would be useful.

easy and straight forward application for both our gas and elec, charges and tariffs easy to read

So far, so good.
Sign up process was super easy, and had clear next steps especially relating to the transition, which makes my life less stressful (thank you).
Got your warm welcome deal off "energy made easy". Very helpful. Thank you again
Website was easy to navigate, and the pricing looks amazing.

All very smooth and easy to follow and provides clarity along the way.

I contacted the company to reschedule the meter replacement appointment, but the customer service representative was consistently rude and unhelpful on multiple occasions.

It seems a simple enough switch. However, consider if you could explain the power transfer process earlier than after you sign-up. The diagram you put in after the transfer was great! Also, please be clear if there are exit fees. It wasn't easily found.

I could see all the information eg:rates etc and take my time to make a decision rather that trying to keep up with someone rattling off numbers over the phone!