Khalil, our driver, was so kind and helpful. He managed to find us at the airport despite miscommunication. He's an excellent driver and we felt totally safe. He was friendly and we had interesti... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Definitely the driver, Ali Wasseem. Our flight had been delayed, then our baggage took over an hour to be collected. We were exhausted. Ali was terrific, from helping load and unload to driving the l... Se mer
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Very good clear communication. Reliable and notified in good time if change of driver. First time used minicabit and certainly would use again. Drivers pleasant and helpful and professional. On time f... Se mer
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There are other online booking services available in my area but Mincabit is in my experience the most reliable. I have used them for airport transfers and local journeys , they turn up on time, the... Se mer
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Företagsinformation
Om minicabit
Skrivet av företaget
We are the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12 months in advance
Need to book an airport transfer? All airport pickups include 'Meet and Greet’ with a name board at arrivals. Worried about a delay? Drivers will monitor your flight and adjust your pickup time if there are changes.
The price you see is the price you pay. Every price is fixed, no hidden extras and no surge.
Not sure how minicabit works? Here's the lowdown:
• Tell us where you need to go and we'll instantly search our network to find you the best quotes from all the fleets available for your particular trip
• Pick a fleet based on their price, their rating by customers and other features.
• You can book using all major credit cards (including Apple Pay and Google Pay) or Paypal, you’ll then instantly receive confirmation via email and SMS and you’ll be updated before the trip when the driver is on their way.
• The fleet’s star ratings are based directly on customer reviews so after the trip, let us know how it went. Your rating will help others with their next booking.
minicabit - The UK cab comparison service
Skrivet av företaget
- Please note..
Kontaktuppgifter
80-83 Long Lane, EC1A 9ET, London, Storbritannien
- info@minicabit.com
- www.minicabit.com
4,4
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very impressed
Very impressed! Our return trip from London to Norfolk was seamless. On time both ways. Very nice car through Valet Tour. The driver was great. Good price. Can’t fault it!
21 augusti 2026
Svar från minicabit
Thank you, Tom, for your 5-star review.
We're pleased to hear that your return journey from London to Norfolk went smoothly and that everything was on time in both directions.
Your feedback is greatly appreciated and will be shared with the team. We work hard to provide a reliable, comfortable, and professional service, so it's rewarding to hear when we've met those expectations.
We look forward to assisting you again in the future.
Kind regards,
The minicabit team
Havde bestilt transport fra Heathrow…
Trip Reference: 1684220833-10387 Havde bestilt transport fra Heathrow til Southampton gennem Booking.com. Chauffør kom til tiden. Da vi kom til parkeringshuset kunne han ikke huske hvor han havde parkeret. Da vi skulle ud gennem parkeringsbetalingen havde han ikke en korrekt billet. Han diskuterede med parkeringsvagte 30 minutter før han accepterede at købe en billet. På turen til Southampton tekstede han med flere personer. Det resulterede i han pludselig måtte korrigere med rattet. En meget utryg tur.
31 juli 2026
Omdöme utan inbjudan
Svar från minicabit
Hello,
Thank you for taking the time to share your feedback regarding your transfer. We are sorry to hear that your experience did not meet your expectations.
Having reviewed the booking reference provided, we can confirm that this reservation was not booked directly with us, but through a third-party booking platform. As such, any concerns regarding the service should have been raised directly with the company through which the booking was made, in accordance with their complaints procedure and timeframe.
As this journey took place on 31 July and no complaint or service issue was reported to us at the time, we are unfortunately unable to investigate the matter further now. Third-party booking providers also generally require customers to submit any service-related complaints within a limited period following travel, and that timeframe has now passed.
We appreciate your comments and regret that the journey did not leave you with a positive impression.
Kind regards,
The minicabit team
Over priced rates and not sure of the benefits
Booked through Minicabit, but they change your cab supplier after booking (presumably when they can get it cheaper) but don’t pass on the savings. Watch the small print on paying for delays outside of your control as well. Probably cheaper and easier to use uber or go directly to cab company.
11 augusti 2026
Svar från minicabit
Hello David,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience. To clarify, the booking attached to this review was completed by the cab provider you selected at the time of booking and was not transferred to a replacement provider.
To reassure you though, provider changes only occur in situations where the original cab provider is unable to fulfil a booking. In these cases, our team works to source an alternative so that there is minimal disruption and the journey can still go ahead. Where replacement services cost more than the original booking, we typically absorb that additional cost.
We appreciate you taking the time to share your comments
Kin regards,
The minicabit team
DO NOT USE
DO NOT USE, its a scam. I booked a car for 4 people and 3 large luggages with a specific provider. I then received an email that my provider had been changed and that a kia niro with an specific driver and plate number was coming. A different driver car and plate number arrived to the one indicated on the email, which was also a tiny car that did not fit the luggage or people and even the provider was different, I did not want to get in this car either for safety reasons and had to take an uber. Still waiting for refund.
16 augusti 2026
Omdöme utan inbjudan
Svar från minicabit
Thank you for your feedback, Catalina.
We're sorry to hear that you were disappointed with your experience. Following a review of the booking, we understand there were concerns regarding the vehicle and the ability to accommodate all passengers and luggage presented at pickup. The booking was made for an estate vehicle and, upon collection, there were additional luggage requirements beyond those included in the original reservation, which contributed to the issues encountered.
We appreciate that this situation was frustrating and understand the concerns you have raised regarding the vehicle and booking details. As advised in our correspondence, we have acknowledged your complaint and are currently investigating the circumstances with the cab provider involved.
We will respond to you directly. Thank you for your patience while we look into this matter.
Regards,
The minicabit team
Worst when things go wrong
I have used minicabit for years and everytime it was good except my last experience. Driver never showed up and I was only given the third party company contact number which when i contacted gave me drivers own number who never bothered to pick the call. At the end, I had to get an Uber at a considerable higher rate as I need to go to the airport with my family and luggage and can't miss the international flight. Now the reason for the ratings is due to the below reasons.
1. When the driver was a no show, I was just given the contact number of the firm and asked to sort it myself which ideally should have been done by minicabit support desk as they took my booking and payment.
2. When it was clear that driver was a no show, I have asked the support team for help for which their only response was I need to find aternate arrangement by myself. When you have a scheduled international flight with luggages and family thats the last thing you need to do still panicking as you have used minicabit to avoid this exact situation.
I would suggest anyone to consider this scenario when booking with minicabit as their responsibility lies only in taking the booking and payment. Any issue with your booking, you're on your own! I would rather use the local minicabs or app based cabs as they have some level of responsibility if something goes wrong.
16 juli 2026
Omdöme utan inbjudan
Svar från minicabit
Hello James,
We're sorry that your most recent experience did not meet the standard you've come to expect from us. Unfortunately, the assigned cab provider experienced a vehicle breakdown shortly before the scheduled pickup, which meant they were unable to complete the journey as planned.
We also made efforts to secure an alternative provider for your journey, but regrettably, due to availability at the time and the short notice involved, we were unable to source a suitable replacement which we did communicate to you.
We understand how stressful this situation was, particularly when travelling to the airport with family and luggage, and we're sorry for the inconvenience caused. We appreciate your long-standing custom and the time you've taken to share your experience.
Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our service in the future.
Kind regards,
The minicabit team
Good and competitive rate
Good and competitive rate, nice driver and car, clear instructions. Nice to be able to arrange and pay for this before our flight.
11 augusti 2026
Svar från minicabit
Thank you for your 5-star review, Belinda.
We're pleased to hear that you found the fare competitive and that the booking process was straightforward. It's great to know that having everything arranged and paid for before your flight gave you added peace of mind, and that you were happy with the driver, vehicle, and communication provided.
Thank you for travelling with minicabit. We hope to welcome you back again soon.
Kind regards,
The minicabit team
I would strongly advise people NOT to…
I would strongly advise people NOT to use MiniCabIt.
My experience was absolutely unacceptable. I booked a taxi to collect us from the South Terminal at an agreed time. The taxi was quoted to be 50 minutes late, and we were then told to make our own way to the North Terminal instead for pick up — despite specifically booking the South Terminal. After an 8hour flight the last thing you want to be doing is waiting almost an hour for a pre-booked taxi, which I add never turned up at all.
When I contacted MiniCabIt, rather than receiving an apology or any meaningful help, the gentleman I spoke to was sarcastic, dismissive and extremely unhelpful. When I requested a full refund, I was told it would have to be “investigated”.
What exactly is there to investigate? The taxi didn't arrive and we were quoted via written text that he was be up to 50 minutes late and not collecting us from the terminal we booked.
I have screenshots from the taxi service, confirming that they were sorry their driver could not make the collection as arranged. Therefore, surely the refund should be issued immediately with an apology.
Because of their failure, I had no choice but to book another taxi at short notice, costing a considerably more money!
A taxi company has one job: be reliable and arrive on time. MiniCabIt failed on both counts.
I have requested an immediate refund and compensation for the additional cost I had to spend. I have had no choice but to now submit a charge back with my back as they are still yet to respond or refund.
My advice is simple: DO NOT USE THIS COMPANY. There are plenty of other taxi services out there — don't put yourself through the stress and expense I experienced especially after a flight!
11 augusti 2026
Omdöme utan inbjudan
Svar från minicabit
Thank you for your feedback.
We're sorry that this booking did not meet your expectations. Following a review of the journey, we found that the original flight information provided on the booking did not match the flight that arrived, with updated details only being supplied close to the pickup time. Unfortunately, this impacted the cab provider's ability to coordinate the collection as originally planned.
Despite efforts to accommodate the revised information, alternative arrangements offered were not accepted, and the booking could not proceed. Our team reviewed the matter based on the booking details, communications, and updates received at the time.
We appreciate you taking the time to share your experience and are sorry that the journey did not go as expected.
Kind regards,
The minicabit team
Easy to book
Adjusted our taxi time and kept in touch with us re driver and license plate of vehicle
10 augusti 2026
Svar från minicabit
Hello,
Thank you for the 5 stars.
We're pleased to hear that the journey arrangements were updated smoothly and that you were kept informed with driver and vehicle details throughout the process.
We appreciate your feedback and hope to assist you again on a future journey.
Kind regards,
The minicabit team
Absolutely disgraceful – threatened with being abandoned mid-journey unless we paid more
I booked a Minicabit journey from Witham to Heathrow Terminal 5 for 1 August 2026. What followed was one of the worst airport-transfer experiences I have ever encountered.
After I made the booking, Minicabit changed the vehicle overnight to a much larger one without asking me or obtaining my agreement. The replacement journey was then allocated to AIRPORT PICKUP CARS.
When the vehicle arrived, the driver saw all of the luggage, loaded it into the vehicle himself and departed with the passengers. There was no warning whatsoever that the luggage was a problem, no suggestion that an additional charge would apply, and no opportunity to resolve anything before the journey began.
Then, approximately 20–30 minutes into the journey, everything changed.
The driver/company suddenly claimed that the fare was insufficient for the larger vehicle – the very vehicle they themselves had chosen to send – and began demanding additional money. They also suddenly decided to classify small and medium-sized luggage as “large suitcases”, despite having inspected and loaded all of it before setting off.
Most shockingly, we were told that unless the additional money was paid, the passengers could be made to leave the vehicle during the journey.
These passengers included female tourists travelling to Heathrow (one nearly 70 year old, and an 8 year old child with her mother). They were already on the road, with their luggage in the vehicle and a flight to catch. Putting customers in that position and then demanding more money under threat of terminating the journey is completely unacceptable.
The operator from AIRPORT PICKUP CARS was also extraordinarily rude and repeatedly used the threat of the passengers being removed from the vehicle if the extra payment was not made. It genuinely felt as though the passengers were being held to ransom mid-journey, because by that point there was very little practical choice other than to pay.
If there was genuinely a problem with the luggage, vehicle size or fare, there was an obvious time to raise it: before accepting the passengers and before starting the journey. You do not load everyone's belongings, drive for 20–30 minutes and then use the passengers' vulnerable position to demand additional payment.
What makes this even worse is Minicabit's response.
I contacted Minicabit customer service expecting them to protect a customer who had booked and paid through their platform. Instead, the representative was extremely unhelpful and appeared to side with the cab operator. Rather than intervening, I was effectively told to pay what the operator was demanding or risk the passengers being made to leave the vehicle.
That response was astonishing.
Minicabit arranged the booking. Minicabit changed the vehicle. Its appointed operator accepted the passengers and luggage. Yet once the journey was underway, the customer was left facing an unexpected demand for more money with the threat that the journey could otherwise be stopped.
This is not how any reputable airport-transfer service should treat its customers.
The whole episode caused completely unnecessary stress and anxiety at a time when the passengers should simply have been travelling safely to the airport.
I would strongly advise anyone considering Minicabit and their chosen cab partner AIRPORT PICKUP CARS to think very carefully about what happened here. The real test of a booking platform is not simply whether a car turns up – it is what happens when a customer needs protection from the operator it has sent.
On this occasion, Minicabit failed that test spectacularly.
1 augusti 2026
Omdöme utan inbjudan
Svar från minicabit
Hello,
Thank you for your feedback.
We're sorry to hear that you were dissatisfied with your experience. We take concerns such as these seriously and have investigated the circumstances surrounding this booking. Our records show that there was significantly more luggage presented at pickup than was included in the original booking details, which unfortunately led to a dispute regarding vehicle capacity and journey requirements.
We understand that this situation was frustrating and appreciate the concerns you have raised. A member of our team has contacted you directly regarding this matter so that it can be reviewed and addressed in detail.
Kind regards,
The minicabit team
Pleasant and on time driver smooth ride…good quality minicabit
Pleasant and on time driver smooth ride with easy and quiet roads to get us to our destination well done.
6 augusti 2026
Svar från minicabit
Hello,
Thank you for your review.
We're pleased to hear that your driver arrived on time and that you enjoyed a smooth and comfortable journey to your destination.
Thank you for choosing minicabit. We hope to see you again on a future journey.
Kind regards,
The minicabit team
Very useful information which was…
Very useful information which was easily accessible.
6 augusti 2026
Svar från minicabit
Hello,
We're pleased to hear that you found the information provided useful and easy to access. Making the booking and travel process as straightforward as possible is important to us.
Thank you for taking the time to share your experience. We look forward to helping with your future travel needs.
Safe travels,
The minicabit team
Svar från minicabit
Hello,
Thank you for the 5-stars!
We're pleased to hear that you found the service efficient and that everything met your expectations.
We're grateful for your feedback and hope to assist you again on a future journey.
Kind regards,
The minicabit team
Svar från minicabit
Thank you for your 5-star review, Adriana.
We're pleased to hear that your vehicle arrived on time and that everything went smoothly throughout your journey.
We value your feedback and hope to have the opportunity to assist you again soon.
Kind regards,
The minicabit team
Great service
Great service, my original cab provider canceled but minicabit provided another promptly
3 augusti 2026
Svar från minicabit
Thank you for the 5-star rating, Ryan.
We're pleased to hear that, despite the original booking issue, our team was able to arrange an alternative cab provider quickly and help keep your travel plans on track.
Thank you for choosing minicabit. We look forward to being part of your next journey.
Kind regards,
The minicabit team
Svar från minicabit
Hello Nancy,
We're pleased to hear that you found the booking process straightforward and that your pickup was on time. It's also great to know that you were happy with the driver and the value of the service.
Many thanks for your feedback. We hope you'll choose minicabit again for your future travels.
Safe travels,
The minicabit team
Honestly
Honestly, it was the heart of the arrangements which was the Driver. Kind hospitable and very professional made the journey nice and smooth for us; five stars.
4 augusti 2026
Svar från minicabit
Thank you for your review, Ziyad.
We're pleased to hear that your driver helped make the journey such a positive experience. It's great to know that their approach and professionalism contributed to a smooth and enjoyable trip.
Thank you for sharing your experience, and we look forward to helping you with your future travel needs.
Safe travels,
The minicabit team
Svar från minicabit
Thank you for the 5 stars, Milica.
We're pleased to hear that you had an enjoyable journey to Heathrow and that both the vehicle and driver met your expectations.
We appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind regards,
The minicabit team
Svar från minicabit
Thank you for your review, Carol.
We're pleased to hear that you were happy with the service provided and that you would choose to travel with us again.
We appreciate your feedback and look forward to assisting you with another journey in the future.
Kind regards,
The minicabit team
Svar från minicabit
We appreciate the review, Madeleine.
We're pleased to hear that everything went smoothly and that your journey ran to schedule. We appreciate your recommendation and your kind feedback.
Thank you for choosing minicabit, and we hope to see you again on a future journey.
Kind regards,
The minicabit team
Never used them before but will again!
Never used them before, but I certainly will again! I arranged a 90min ride home from a festival after my overnight accomodatin was cancelled, and not only was the price great, but the service and ride were both first class. Great communication, even sent me a pic of the driver! On the day, the driver was forced to meet us in a different location than we had booked due to road closures, and he made sure we found him and waited very patiently while we worked ourselves through the road closures too. Very very happy.
1 augusti 2026
Svar från minicabit
Thank you for your review, Sam.
We're pleased to hear that your first experience with minicabit was such a positive one. It's great to know that you found the booking process straightforward, the fare competitive, and the communication helpful throughout.
We're also glad that, despite the road closures, the arrangements worked smoothly and your driver was able to assist in ensuring a hassle-free pickup.
Thank you for choosing minicabit. We appreciate your feedback and look forward to helping with your future journeys.
Kind regards,
The minicabit team
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