Khalil, our driver, was so kind and helpful. He managed to find us at the airport despite miscommunication. He's an excellent driver and we felt totally safe. He was friendly and we had interesti... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There are other online booking services available in my area but Mincabit is in my experience the most reliable. I have used them for airport transfers and local journeys , they turn up on time, the... Se mer
Företaget har svarat
Very good clear communication. Reliable and notified in good time if change of driver. First time used minicabit and certainly would use again. Drivers pleasant and helpful and professional. On time f... Se mer
Företaget har svarat
Definitely the driver, Ali Wasseem. Our flight had been delayed, then our baggage took over an hour to be collected. We were exhausted. Ali was terrific, from helping load and unload to driving the l... Se mer
Företaget har svarat
Företagsinformation
Om minicabit
Skrivet av företaget
We are the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12 months in advance
Need to book an airport transfer? All airport pickups include 'Meet and Greet’ with a name board at arrivals. Worried about a delay? Drivers will monitor your flight and adjust your pickup time if there are changes.
The price you see is the price you pay. Every price is fixed, no hidden extras and no surge.
Not sure how minicabit works? Here's the lowdown:
• Tell us where you need to go and we'll instantly search our network to find you the best quotes from all the fleets available for your particular trip
• Pick a fleet based on their price, their rating by customers and other features.
• You can book using all major credit cards (including Apple Pay and Google Pay) or Paypal, you’ll then instantly receive confirmation via email and SMS and you’ll be updated before the trip when the driver is on their way.
• The fleet’s star ratings are based directly on customer reviews so after the trip, let us know how it went. Your rating will help others with their next booking.
minicabit - The UK cab comparison service
Skrivet av företaget
- Please note..
Kontaktuppgifter
80-83 Long Lane, EC1A 9ET, London, Storbritannien
- info@minicabit.com
- www.minicabit.com
4,4
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prompt service and good driver
25 september 2026
Svar från minicabit
We appreciate you taking the time to share your feedback, Mark. We're pleased to hear that your journey was supported by prompt service and a professional cab provider. Providing reliable transport and a smooth travel experience is what we strive for. We're grateful for your support and hope to welcome you back for another journey soon.
Kind regards,
The minicabit team
Excellent
Excellent. Our flight landed one and a half hours late at 3.00 am Luton airport but our driver was there on time in a very-comfortable car and was helpful and friendly. Very reasonably priced too. Recommrnded
27 september 2026
Svar från minicabit
Thank you for your review, Siobhan. We're pleased to hear that, despite your flight arriving significantly later than scheduled, your cab provider was there to meet you and ensure a smooth journey home.
Thank you for your recommendation, and we hope to be of service again whenever you need reliable airport transport.
Kind regards,
The minicabit team
Print friendly service at a great price!
25 september 2026
Svar från minicabit
Thank you for taking the time to share your experience with us, Mick. We're pleased to hear that you found the service friendly and good value for money. Providing a smooth and affordable travel experience is what we strive for. We hope to see you again soon.
Kind regards,
The minicabit team
Svar från minicabit
Hello,
Thank you for your review. We're pleased to hear that we were able to connect you with a reliable cab provider for your airport journey. Providing a dependable and hassle-free booking experience is exactly what we aim for. Thank you for choosing minicabit, and we hope to assist you again soon.
Safe travels,
The minicabit team
Khalil
Khalil, our driver, was so kind and helpful. He managed to find us at the airport despite miscommunication.
He's an excellent driver and we felt totally safe.
He was friendly and we had interesting conversations on the ride.
Also, the cost is very reasonable, especially compared to other cab companies in London
23 september 2026
Svar från minicabit
Thank you for your review, Marie. We're pleased to hear that your cab provider was so helpful and accommodating. It's great to know that you felt comfortable and reassured throughout the journey, and that the friendly conversation helped make the trip even more enjoyable.
We're also glad that you found the service to be excellent value for money compared with other transport options in London. We appreciate your feedback and look forward to assisting you with your future travel plans.
Kind regards,
The minicabit team
Driver arrived in advance
Driver arrived in advance, called, very kind.
Central service messaged me right away , made sure i was onboard and if everything is ok.
Highly recommended!
22 september 2026
Svar från minicabit
Hello,
Thank you for your review. We're pleased to hear that your cab provider arrived ahead of schedule, kept you updated, and provided a friendly and professional service. It's also great to know that our support team was quick to check in and ensure everything was going smoothly. We truly appreciate your recommendation and look forward to assisting you with your future journeys.
Kind regards,
The minicabit team
Cash payment was requested on return
Cash payment was requested on return. Trip to airport was timely and it was a great driver. Can’t say the same about return. I was asked to pay driver in cash £40 because they had arrived to airport earlier even if I had sent messages my flight was delayed 2 hours before expected arrival time. Explanation was that driver had looked up the flight in google and it stated arrival on time. They started to ask for money whilst I was still waiting for return flight and would not be able to get back home if they did not show up so I said yes. On return home I checked T&Cs and since I had paid the quote in full and informed of the flight delay I refused to pay extra. Used taxi to make traveling less stressful but it was the opposite. Three stars only because the first driver was great.
27 augusti 2026
Svar från minicabit
Thank you for your feedback, Kristine. We're pleased to hear that your journey to the airport went smoothly and that you were happy with the service provided on the outbound trip.
We're sorry to learn about the issues you experienced on your return journey.
This is the first time the matter has been brought to our attention, as we had not received any communication regarding it following your trip. We can see that the journey took place on 29 August, which is outside of our standard complaints window. However, given the nature of the concerns raised, we will investigate the matter further and review the circumstances with the cab provider.
We will be contacting you directly once we have completed our review.
Kind regards,
The minicabit team
Taxi
Driver was helpful, friendly and punctual. He chatted during the journey, was courteous and took the direct route to our destination.
21 september 2026
Svar från minicabit
Thank you for your 5-star review, Colin. We're pleased to hear that your cab provider arrived promptly, was approachable and accommodating throughout the journey. It's great to know you enjoyed the conversation and that you were taken to your destination efficiently. We appreciate your feedback and look forward to assisting you with your future travel plans.
Kind regards,
The minicabit team
準時，快捷、態度良好。
21 september 2026
Svar från minicabit
感謝您的評價，Fai。我們很高興得知您的司機準時到達、服務快捷，並且態度良好。感謝您選擇 minicabit，期待未來再次為您提供服務。
祝您旅途愉快！
minicabit 團隊敬上。
_______________________________________________________________________________
Thank you for your review, Fai. We're pleased to hear that your cab provider was punctual, efficient, and courteous throughout your journey. We appreciate your feedback and thank you for choosing minicabit. We look forward to serving you again in the future.
Safe travels,
The minicabit team
Svar från minicabit
Thank you for your review, Gill. We're pleased to hear that your cab provider made a positive impression during your journey. We appreciate your feedback and look forward to welcoming you back for another trip in the future.
Kind regards,
The minicabit team
Very responsive
Very nice young man who drove me. We had a good conversation as we wheeled along on the way to Milgavie.
20 september 2026
Svar från minicabit
Thank you for your review, Bruce. We're pleased to hear that your cab provider made the journey enjoyable with friendly conversation and great service along the way. It's always nice to know our customers have a comfortable and pleasant travel experience. We appreciate your feedback and look forward to welcoming you back on another journey in the future.
Safe travels,
The minicabit team
Svar från minicabit
Hello,
Thank you for your review. We're pleased to hear that you found the service efficient and helpful. Your feedback is greatly appreciated, and we look forward to assisting you with your travel needs again in the future.
Kind regards,
The minicabit team
Svar från minicabit
Thank you for your feedback, Jani. We're sorry to hear about the delay to your journey.
This is the first time this issue has been brought to our attention, as we had not received any contact regarding it previously. We take comments like this seriously and will be reaching out to you directly to look into the matter further. We appreciate you bringing this to our attention.
Kind regards,
The minicabit team
Everything was great but pick up was…
Everything was great but pick up was delayed because of heaby traffic
15 september 2026
Svar från minicabit
Thank you for your review, Madeleine. We're pleased to hear that everything went well overall. We appreciate your understanding regarding the delay caused by heavy traffic, as unexpected road conditions can sometimes impact journey times. Thank you for choosing minicabit, and we look forward to assisting you with your next journey.
Safe travels,
The minicabit team
Excellent service I’ve used minicabit a…
Excellent service I’ve used minicabit a few times now always on time
18 september 2026
Svar från minicabit
Thank you for your continued support, Michael. We're pleased to hear you've used minicabit several times and that each journey has been reliable and on time. We appreciate your feedback and look forward to helping with your future travel plans.
Kind regards,
The minicabit team
Minicabit works good!
Minicabit driver kept us right ‘cos we’d gone to the wrong pick up place.
Excellent service. Definitely will use again.
15 september 2026
Excellent
Punctual, polite and clean taxi, as well as being better priced that uber. Highly recommended!
17 september 2026
Svar från minicabit
Hello,
Thank you for your review. We're pleased to hear that your cab provider was punctual, courteous, and provided a clean vehicle. It's great to know you found the service to be good value compared to other options.
We appreciate your recommendation and look forward to welcoming you back for another journey in the future.
Kind regards,
The minicabit team
Svar från minicabit
Thank you for your 5-stars, Vian.
We're pleased to hear that your journey ran smoothly and that your driver provided excellent support throughout. Delivering a dependable service and helping passengers travel with confidence is always our priority.
Thank you for choosing minicabit. We appreciate your comments and look forward to welcoming you back for another journey in the future.
Safe travels,
The minicabit team
Outstanding service
Khalid was an awesome driver - friendly and polite. The trip surpassed our expectations and your service was efficient and easy to use. We appreciated the excellent communication.
15 september 2026
Svar från minicabit
Thank you for your feedback, Teresa.
We're pleased to hear that you found the journey friendly and professional, and that our booking process was straightforward and easy to use. It's also great to know that the communication throughout your trip met your expectations.
Thank you for choosing minicabit. We hope to assist with your future travel plans.
Kind regards,
The minicabit team
Minicabit Mess
Took our booking and money. Then it was a mess. We got an email that said they changed mini cab providers and no other details changed. Apart from them actually booking in the return journey? Good job I checked as Minicabit booked our outbound trip with Primo travel but said they had booked the inward journey when they hadn't as Primo Travel didn't have the return journey or space. After speaking to a lady operator at Minicabit she managed to mess things up further by saying Primo were collecting us. I checked they weren't. So called Minicabit again to speak to the same lady who said they couldn't get a mini cab for the return journey so they had to book 2 taxis and only had one confirmed. Before we were picked up, the same lady from Minicabit called me to say Primo travel called and told them they would take the return journey and all we had to do was to confirm it with the minibus driver on the outward journey. We spoke to the minicab driver from Primo Travel Ozzy was his name. He told us Minicabit hadn't booked the return journey with them as they had no time slots available. I called the lady back at Minicabit who again said the return was booked with Primo. I told her I had the driver sat next to me who told me it wasn't booked. She called him as he was next to me and by the sound of things the lady from Minicabit got wires mixed and messed the whole return journey up by not understanding that Primo travel were not available. So we were back to having 2 taxis for the return journey again as the lady said she had one confirmed and they were waiting for another one and would let us know. (I had 16 emails with booking amendments in my inbox to add a bit of context).
After all of the above it took a hero from Pittsburgh to help us. This hero was Ozzy the driver for Primo Travel, they had been assigned the outward journey but not the return due to having no availability. Ozzy overheard the trouble I had with Minicabit and was aware of how much they had messed us around and told us to go the festival, had a good time and he would sort things out in the background. An that he did, Ozzy from Primo Travel not only sorted it out but accepted the return journey, borrowed a minicab from another colleague and came to pick us up when it was meant to be his day off! Some heroes don't wear capes, Ozzy was out hero that night. If it weren't for him we would have been stranded. If I was doing a review for Primo Travel it would have been 5 stars. But seeing as it's for Minicabit it's only 2 stars and would have been 1 if it were not for Ozzy. If you're reading this Ozzy, you're a great guy and incredible human being, don't ever change sir! You have my gratitude and respect, your humble and sober passenger Guesty.
Minicabit have replied to this review trying to blame the company Primo. The issues experienced were due to Minicabit messing up our booking and also the lady operator messing up the bookings due to getting her wires crossed with the minicab company. If it weren't for Primo Travel helping us we would have been stranded waiting for 2 taxis that were never confirmed. Minicabit and the lady operator completely made a mess of this so we won't be using them again!
15 september 2026
Svar från minicabit
Hello,
Firstly, we'd like to apologise for the confusion and frustration caused in the lead-up to your journey. We completely understand how concerning it must have been regarding your return travel arrangements.
Having reviewed the booking, the cab provider, Primo, contacted us at 13:23 to confirm they were able to fulfil the return journey, and our team therefore correctly advised that the booking was being covered. It appears the issue arose when they did not assign the booking to one of their drivers, and instead letting you know they did not have the booking.
We're grateful that you brought this to our attention. We will be investigating this directly with the provider to understand exactly what happened and to help ensure similar situations do not occur in the future.
Kind regards,
The minicabit team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.