This review is NOT for Midland Heart. It is solely for the contractor who has completed works in my house over the last two weeks. Patrick was sent to complete plastering work on 2 rooms in my... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer
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Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer
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There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer
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Företagsinformation
Skrivet av företaget
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Kontaktuppgifter
20 Bath Row, B15 1LZ, Birmingham, Storbritannien
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Midland Heart don't care about their customers
I am with Midland Heart as a shared ownership customer and our absolutely disgusted with the service I have received. I am having trouble with anti-social behaviour from another Midland Heart tenant who is my neighbour and they are absolutely unwilling to support me. The police have had to get involved and still no anti-social investigation from Midland Heart. They happily take the rent and service charge and give nothing back.
24 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Hi Harry, we're really sorry to hear what's been going on. We'd like to understand what's happened with the ASB case you raise and how we can help.
If you could please share the details on email to feedback@midlandheart.org.uk and we'll keep a eye out.
The team at Midland Heart.
The engineer Steve.
The engineer. . Steve. Was professional in work and advice given surrounding the job in hand. Prompt and clean while in my property. Took time attending the issue and was polite while in discussion. Highly recommended.
24 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thanks Dean for leaving a lovely review. It's always helpful to hear how our tenants are finding our services and what's not working so we can make sure to improve this.
We appreciate you taking the time and if there's ever anything else that we can help with, you can always give our Hub team a call.
The team at Midland Heart.
Jag Clare very helpful
Jag Clare very helpful. Did the job very good, gave me some tips on how to keep the mould away. Very lovely man.
24 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Hi Amina, thanks for taking the time to leave a review of your recent experience. It's great to hear that Jagjit was able to help you and shared some tips on how to manage damp and mould from coming back.
If there's ever any problems, you can always give our Hub team a call.
The team at Midland Heart.
Thank you to Luke the emergency…
Thank you to Luke the emergency plumber- you are a genius!
23 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thanks Nigel for giving Luke a lovely shout-out!
The team at Midland Heart.
It has taken too.long to reach this…
It has taken too.long to reach this stage and communication left me frustrated and isolated, lessons have to be learned!!
23 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
We're really sorry to hear that your recent experience didn't go so well, this isn't how we want you to be feeling. If you wouldn't mind sending over an email to feedback@midlandheart.org.uk with what's happened, we'll pick this up and speak with teams internally.
The team at Midland Heart.
Perfect staff very helpful Quick…
Perfect staff very helpful Quick appointment xxx
23 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thanks Ewelina and if there's ever anything that you need a hand with, you know where to find us.
The team at Midland Heart.
Indi r was a very polite man who went…
Indi r was a very polite man who went above and beyond to help make my outdoor electric meter cupboard safe and waterproof fantastic job would know that he hadn’t been everything was how it was when he began thanks again
22 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thanks Mark for taking the time to leave a positive review, we're pleased to hear that you're happy with the recent support.
The team at Midland Heart.
Jagjit was very helpful with surveying…
Jagjit was very helpful with surveying my home and finding the many issues that needed reporting , which he then promptly reported . Thank you !
22 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
We really appreciate you taking the time to leave a positive review for Jagjit. It's good to hear that everything went smoothly Charlie.
The team at Midland Heart.
My door was broken and wouldn’t close…
My door was broken and wouldn’t close properly. Today, the engineer, Eddie, came and fixed it. He did an excellent job and was very professional. I really appreciate his hard work and would like to thank him. I would also like to thank Middleheart for their excellent service. Highly recommended
22 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
It's great to hear that everything was sorted in the end with your door! If there's ever anything else, you know where to find us.
The team at Midland Heart.
Midland Heart is a respected housing…
Midland Heart is a respected housing association dedicated to providing quality homes and support services, helping individuals and communities thrive across the Midlands.
21 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thank you Stephen for leaving a review. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
I am now in my forever home thanks to…
I am now in my forever home thanks to Midland Heart, the application was straightforward and Sam made me feel at ease instantly at the assessment stage. Weekly updates and finally the keys.
Thank you Midiand Heart
21 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
We hope you love your new home Simone and get to shape it into what you want it to be as your foundation. We appreciate the feedback you've shared and if there's anything you need a hand with, you can always give our Hub team a call.
The team at Midland Heart.
Surveyor Ashish from specialist repairs…
Surveyor Ashish from specialist repairs visited today. Was very helpful, gave me great advice helped with the midland Heart tenant portal app. Advised on damp and mould too.
21 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Hi Martin, we appreciate the honest feedback you've shared and it's good to hear that Ashish was able to support you. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Tuturned up promptly & done an excellent…
Turned up promptly & done an excellent & professional job in a quick time
20 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thank you so much for taking the time to leave a review of your recent experience.
The team at Midland Heart.
Svar från Midland Heart
Hi there, thanks for taking the time to leave a positive review.
The team at Midland Heart.
Steve damp/mould team
Steve came this morning-
Observed all rooms in the house regarding damp and mould.
Showed his ID on arrival, explained everything necessary during his time here and the conclusion/treatment plan.
No concerns
18 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
It sounds like Steve did a good job in making sure he introduced himself and explained what he was going to do. If you have any other questions or you need a hand with anything at all, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Resolution!
Ann resolved the case with a no nonsense approach. The noise had been going on for months so I was not hopeful . I was wrong. She was fantastic and a complete professional.
16 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
It's great to hear that Ann was able to support you. We hope it's all been sorted and if there's ever anything else, you know where to find us.
The team at Midland Heart.
Everyone has been very helpful
Everyone has been very helpful, I’ve managed to get all the information required
17 juli 2026
Svar från Midland Heart
We're glad to hear that you've had a good experience and you've got all the information you need. If you're ever unsure about anything or if you've got any questions, you can always call into our Hub.
The team at Midland Heart.
Great work from Steve and AJ
They messaged me in advance, arrived on time, and kindly wore protective covers on their feet to keep my home clean. Very polite, professional, and did a perfect job. Highly recommended!
17 juli 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thank you so much for taking the time to leave a positive review. It's good to hear that you were happy with your recent experience.
The team at Midland Heart.
Polite and professional
Polite and professional, and efficient with the viewing/signup. Easy to contact should any issues arise.
15 juni 2026
Svar från Midland Heart
We're glad to hear that the viewing process was easy to do and that you didn't have any problems. If you did have any other feedback you wanted to share or suggestions on improvements, you can email us on feedback@midlandheart.org.uk
The team at Midland Heart.
Svar från Midland Heart
Thank you for the lovely review. If you need a hand with anything at all, you can always give our Hub team a call.
The team at Midland Heart.
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