metaspins.com Omdömen 135

TrustScore 2 av 5

2,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This the second review regarding metaspins. This guys are Buch of scammers ,2 weeks a go I went to some issue with them and I told them to close my account,which they refused to do so and ignore,they... Se mer

Betygsatt 5 av 5 stjärnor

Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bon... Se mer

Betygsatt 1 av 5 stjärnor

STAY AWAY!!!!!! They are just a bunch of scammers offering too much rewards just for luring people into depositing and after that if you win and withdraw they will close your account without any ex... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Where did it go wrong ? Oh boy... I must say, the withdrawals are fast. That's the good thing. But, being able to withdraw is something else. The 'originals' games are the most rigged s... Se mer

Företaget har svarat

Företagsinformation

  1. Kasino
  2. Online-betting

Skrivet av företaget

Play slots and live casino in full crypto Level Up for a reward and get Daily Metaspins Welcome to Metaspins.com: great stuff is always on the way


Kontaktuppgifter

2,1

Dålig

TrustScore 2 av 5

135 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Trash platform

Trash platform. They can provide evidence that you haven't violated any of their rules, but they still unilaterally blacklist your account without offering any opportunity for review or debate. If you're not afraid of losing your funds, then go ahead and play.

You claim that there are multiple associated accounts linked to my account. How is this association defined? I have stated that I used a VPN, and if others use the same VPN service, it might result in the same IP address. The only association I can think of is just this. But this does not violate your regulations. Please review this situation.

4 juli 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear Robin,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified in total 5 multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.

Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Worse casino I’ve ever played at

Worse casino I’ve ever played at
Refused to pay out as was playing in a “restricted country” even though VPNs are allowed they also said that there was “multiple accounts” which there was not

Avoid like the plague

You go on about restricted countries and on the list Malta is one of those countries yet you have a casino affiliate streaming from Malta with 1000s of people watching and promoting your rubbish site!
WHERE IS THERE BAN?

Also I do not have multiple accounts me and 2 work colleagues purchased surf shark a VPN which I have evidence YOU ALLOW via live chat

We all selected the same country and played
This was 3 separate people NOT all the same people

You then KYC’D us all to which we failed even though we submitted all the documents you asked

Scam site

Multiple people have had the same issue this review section is full of them !

2 juli 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear Ashley saha,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.

We then proceeded to request KYC and discovered that you were registered in a restricted country as per our Terms and Conditions 3.7.

Regrettably, in light of these breaches, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Wenn du keine würde hast, ist das das Casino für dich

Das Casino hat ne sehr solide Spiel Auswahl, man erhält sein Geld wenn man was Gewonnen hat.
Das wars auch, der Support geht gar nicht. Der behandelt die Spieler wie süchtig einfach nur noch Menschenwürdig, wer jegliche Selbstachtung von sich selber verloren hat, ist da sehr gut aufgehoben denn so wirst du auch behandelt, spielt lieber bei Bets.io, Vave5 oder sonst wie die Gescheiten alle heißen. Habe mich bei dem Drecks Casino sperren lassen

19 juni 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear Pelz Andreas,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We sincerely regret that you feel you have not received respectful and kind treatment from our support team.

If there is anything we can do to address this issue, please do not hesitate to contact us via email to metaspins@support.com

Kind Regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

A fuir !

A fuir !
Ne respecte pas les conditions générales de leur propre site.
Bloque l'argent sans raison et impossible d'avoir une justification pour ça.
3 personnes du staff pour 3 avis différents mais impossible de récupérer l'argent malgré le respect des conditions.
Je déconseille si vous voulez pas perdre votre argent sans même pouvoir jouer !
----EDIT
Bonjour Metaspins.
Vous pouvez vérifier nord échanges ainsi que mes échanges avec les admins de votre site.
De l'argent a bien était bloqué/perdu pendant un bonus hunt !
Toutes les personnes avec qui j'ai été en contact ont tous eu une réponse différentes a mon problème.
Je cite "les bonus hunt sont interdits"
"Je suis passé au seuil des zéro euro de balance donc bonus annulé" ou alors encore je n'aurais pas dû débloquer les récompenses VIP pendant mon bonus.

Le probleme que j'ai rencontré avec vous c'est pas tant le fait du bonus annulé mais surtout le fait que tout le bonus est été annulé alors que j'avais fait un bonus hunt et que les bonus n'ont pu être ouvert car le compte a été bloqué pour ça.
Résultat -400€ sans pouvoir ouvrir les bonus que j'avais fait !
Il aurait été plus commercial de me laisser ouvrir les bonus en cours et après me dire la raison du blocage, ou peut être mieux encore m'avertir par mail...
Alors que c'était le 3eme ou 4eme bonus hunt que j'avais fait sur le même bonus.

9 maj 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear PomN,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

Upon reviewing your account after you provided your email address, we could not find any evidence supporting your statement that your funds were "blocked for no reason." Your account remains open, and you have successfully withdrawn money without significant delays.

If you encounter any issues with withdrawals or have any other concerns while using our services, please do not hesitate to contact us. You can reach us via email or directly through our chat support for further assistance.

Kind regards,
Metaspins Customer Experience Team

Reply to edited version;
Hi again PomN,

The account with the email address that you provided upon our request here in this review is an account that is still open and have not ever been closed not withheld money.

Regarding bonus hunting, we refer to our Bonus Terms and Conditions in particular section 14.3.

Kind Regards,
Metaspins Customer Experience Team.

Betygsatt 1 av 5 stjärnor

Casino would be perfect if not rigged.

Casino would be perfect if not rigged
Played one of the popular games Zeus vs Hades.
Made 1000spins approx. Got around 10 bonuse games in there. Atleast 5 in each mode. And all bonuses gave 0.2x to 10x winnings.
Like for serious???
Never ever in my gambling career I got such a small x's bonuses straight one after other.
Okay yes, 1, 2, or 3 bad bonuses. But not 10.
And it isnt just that game. I played it game weeks ago as well, and was same scenario, but then i bought bonuses.
Idk they have timer or what when to make games rigged, but it isnt normal
Rtp definately isnt above 60%

Also rewards function and prize amounts there.
Noticed one user who was in 1st level and he spinned that reward wheel and got 3k$ there. In 1st level. Minutes later he got another 3k in levels reward. And continuesly same guy went through every level with big wins in level rewards. While me got max few bucks, and no matter with big or small bets i played. I got 46lvl by then, and got max 20cents by gettin to next level. While that guy got jackpots in every level he passed.

2 juni 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear Veiksmes Cilts,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.

We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.

In regards to our level up system, the rakeback you receive in the level up reward is determined by the betsize and the level you currently are on. We welcome you to read more about the level up reward on the level up page.

Kind Regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

An account was fraudulently opened…

An account was fraudulently opened using my information and my credit card. They refuse refund and said its my fault. They can't do anything to help. This place is a scam and allows theives to destroy you, your response was a lie. I'm in the united states of America and your website won't even let me I'm to observe the situation. How is this even possible. Your theives

16 april 2024
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Svar från metaspins.com

Dear Hillary,

After a thorough review of your account and associated case, we regret to inform you that our ability to address your concerns is limited. The account linked to the email provided was established on February 8, 2024, with two initial deposits made on that date. Subsequently, more than two months later, you contacted us alleging unauthorized access to your account and funds, citing significant deposits made between April 11 and April 13, 2024.

We understand the distress caused by such circumstances and acknowledge the severity of being a victim of unauthorized access and financial loss. However, it is important to note that we cannot be held liable for the security of your Cash App credentials, which you claim facilitated the alleged breach when you reported the incident on April 13. Any concerns regarding the security of your Cash App account should be addressed directly with their support team.

We would like to draw your attention to Section 8.2 of our terms and conditions, which stipulates that users must not disclose their login credentials to any third party, whether intentionally or inadvertently. As outlined therein, users are accountable for all activities conducted on their accounts, even if carried out by unauthorized individuals. Consequently, the company is not obligated to process refunds in such circumstances.

Kind regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Fraud, Scam. Do not play Metaspins.

At first, the office behaved normally, but as soon as I tried to draw a conclusion, they asked me to undergo verification, which I successfully passed. Then almost a week passed during which they could not give a clear answer why I had not received my money so far. And after that, I was accused of violating the rules and my account was blocked without any proceedings. As a result, there is no money, they stopped responding to my messages. Don't waste time and money. Play with trusted bookmakers.

23 april 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear Vladislav,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1 and 10.1.1.

Regrettably, in light of these breaches, we are compelled to terminate all accounts linked to your account and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

Betygsatt 3 av 5 stjärnor

The casino's withdrawal requirements…

The casino's withdrawal requirements are complex and therefore difficult to meet. The games are good, but the variety and number of games is not as good as at BC and TrustDice.

5 april 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear Luca Steele,

Thank you for your review, at Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.

In order to withdraw all deposits are subject to a 1x wagering requirement, as outlined in section 4.2 of our terms and conditions. This requirement is mandated by Anti-Money Laundering regulations and guidelines, detailed further in Section 9.2 of our terms.

Additionally, specific wagering requirements for bonuses are clearly delineated for each promotion or bonus offered.

It is important to note that should you disagree with the wagering requirements or other terms associated with a bonus, you retain the option to forfeit all bonuses in the "my account" section on our website. However, this action will result in the loss of the bonus itself, along with any winnings accrued while the bonus was active.

Further we apologize for any disappointment regarding our extensive range of games, encompassing well over 2000 games and a wide selection of sports betting.

We remain committed to expanding our offerings and satisfying our customers, and we look forward to the possibility of your continued presence in the future.

Kind Regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Attention vérité révélé

Attention la vérité viens d'éclater enfin pour ce casino diffèrent joueurs de ce casino qui on demandé leur fichier session une sorte de récapitulatif de leur session de jeux pour calculer leur RTP et la vraie configuration de leur machine a jeux se sont vue bannir par le site. je voulais tester et le voire de moi même et effectivement des que la demande a été faite auprès de leur service financier et insistance sur le fait que je devait l'avoir pour porter plainte contre eux devinez quoi le compte a été banni faisant en sorte que j'ai plus d'accès ni aux historique ni au compte pour porter plainte. maintenant vous lke savez ce casino est un vraie Scam geré par des Ma fieux de seconde zone Installé dans un pays ou ils sont protegé avec un casino qui n'a aucune licence active, fait vérifié par l'envoie d'un mail au curaçao qui nie leur avoir donné quoi que ce soit. Pseudo Casino à Fuir attention d'autre vraie casino existe faite le bon choix si vous voulez jouer et avoir une chance d être sur un vraie casino avec un Vraie RTP et et de vraie contrôle faite par les organisme réel. METASPIN SCAM CASINO

==> Réponse à ce pseudo service client qui répond !! vous aetes a un point incompetent et faux !! je rappel que vous avez banni mon compte metaspin quand je vous ai demandé le fichier jeux rtp joueur me concernant et quand un avocat vous a ecris vous avez tres rapidement banni mon compte !!! bande d incompetent bande d arnaqueur !! bref une plainte sera posé de toute facon et là vous serez obliger de fournir les documents

10 april 2024
Omdöme utan inbjudan
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Svar från metaspins.com

Dear M. EL GHALI Lyes,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.

We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.

In reference to our licensing, we maintain complete transparency on our website, providing comprehensive information regarding our verified license. It is imperative to note that we operate in strict compliance with regulatory standards, underscoring our legitimacy as a reputable establishment

Kind Regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

avoid at all cost...

I recently had the misfortune of engaging with Metaspins Casino, and my experience was nothing short of infuriating. Let me walk you through the nightmare I encountered.

I decided to deposit $30 and explore their new game featuring streamers. Excited to try something fresh, I joined the game only to be greeted by a barrage of 20-30 error messages. To my horror, $20 vanished from my account within seconds, despite me not even touching the play button due to the incessant errors.

Naturally, I reached out to their support team, assuming they would rectify the situation promptly given the blatant technical issues. Oh, how wrong I was. The support team was not only unhelpful but shockingly obtuse. I even offered to provide video evidence of the errors, but they remained indifferent.

A week later, I received an email from the developers claiming that everything appeared normal from their end. Of course, it did! It's convenient for them to turn a blind eye when it comes to rectifying their mistakes. Despite their claims of prioritizing customer experience, their actions spoke otherwise.

Instead of acknowledging their fault and refunding my $20-$30, they insisted on me providing proof, which, as expected, they conveniently ignored. It's evident that they prioritize profit over customer satisfaction.

I refuse to believe that $20 is worth tarnishing their reputation with a one-star review, but alas, that seems to be their stance. Save yourself the headache and avoid Metaspins Casino unless you enjoy being subjected to frustration and disappointment.

27 mars 2024
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Svar från metaspins.com

Dear Fabbe,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We sincerely apologize for any dissatisfaction you may have experienced with our services during your gaming session. Upon receiving the information and screen video you provided, we promptly engaged with the game provider to address your concerns. After a thorough review, which took 5 days to complete on their end, the game provider responded indicating that there were no technical issues with the game as described.

As communicated via email to you, the error messages you encountered were a result of specific actions taken during gameplay. It was determined that the repeated changing or closing of tabs, particularly after placing bets, triggered the game's bet guard function.

In the email correspondence, we provided a detailed description, including date, timestamps and bet sizes, documenting each instance where bets were interrupted due to tab manipulation while the bet guard function was active.

We trust that this explanation sheds light on the situation. Regrettably, based on our findings, we are unable to accept responsibility for issuing a refund as there were no technical malfunctions detected during your session.

Please do not hesitate to reach out to our customer experience team should you require further clarification or assistance.

Kind Regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Le casino en lui même est bon,mais ils…

Le casino en lui même est bon,mais ils ne respectent pas les conditions de leurs licence en laissant des joueurs venant de territoires restreints s'inscrire et déposer de l'argent,alors que les adresses IP venant de pays restreints devraient être bloquées. Un véritable enfer pour les joueurs addicts.
Cela montre un gros manque de sérieux du casino.

Réponse: je me permet de vous répondre,en citant moi aussi un article issu de votre opérateur de licence lui même " Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of Aruba, Bonaire, Curaçao, France, Netherlands, Australia, UK, Spain, Saba, Statia, St Martin, USA, or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or are blacklisted". Il apparaît donc qu'il est de votre responsabilité de ne pas accepter de joueurs venant de territoires interdits. Vous êtes donc en faute et ne respectez pas les conditions de votre licence. Ils seront contacté si rien n'est fait. Vous pouvez me joindre par mail si vous souhaitez discuter de tout cela.

19 mars 2024
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Svar från metaspins.com

Dear Rémy Dej,

At Metaspins, ensuring an exceptional customer experience throughout our players' gaming journey is our foremost commitment. We continually strive to provide the highest quality service to all customers.

We sincerely regret any perception that we may not be viewed as a serious casino. It's important to note that, in accordance with our terms and conditions (section 3.1), users are responsible for ensuring the legality of accessing and using our website in their respective jurisdictions. By utilizing our platform, users confirm that online gambling is permissible within their place of residence.

We trust that this clarification addresses any concerns you may have had.

Warm regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

They said my deposit was 25cents short…

They said my deposit was 25cents short so they just kept my money and kicked me to the curb . And I've been depositing there for a couple years . They don't appreciate your business at all. They just keep your money
Anybody want to play a casino don't play metaspins because they will do you wrong.

15 mars 2024
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Svar från metaspins.com

Dear Joe Glenn Jarrett,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

We sincerely regret any inconvenience caused by your recent deposit experience. It's imperative to note that our minimum deposit limits for each currency are explicitly outlined in the cashier section of our platform.

While we utilize a third-party payment provider, it's important to clarify that funds transferred below minimum threshold are indeed received in the wallet, yet regrettably not credited to the player's account. These funds rightfully belong to our payment provider and not to Metaspins.

However, it's worth noting that on certain occasions, we exercise discretion by crediting deposits below the minimum threshold as a gesture of goodwill towards our valued customers. It's pertinent to mention that we have extended this courtesy to you on previous occasions. Therefore, we respectfully declined to do so this time.

We trust that you appreciate our perspective on this matter and sincerely hope to continue serving you as a valued player of Metaspins in the future.

Best Regards,
Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Scam Center Warning

They don’t let you withdraw after you deposit your money claiming that you have to wager 20x the deposited amount with the bonus which is obviously a way to lose. They don’t let you wager even at times, very filthy place. Like in all other “crypto casinos” or in other words scam centers, the roulettes they used are provided by the scammiest companies ever. Would honestly give zero stars, nothing akin to real-life playing or anything akin to a decent website, consist lagging, retarted employees, and setup.

23 februari 2024
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Svar från metaspins.com

Dear Nikololomous Nikolololomousus,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

We are very sorry to hear that you were not able to withdraw your funds or winnings with us, as a regular wager requirement all deposits needs to be wagered 1x, this is stated in our terms and conditions section 4.2 - and this is required due to Anti Money Laundering regulations and guidelines also described in our terms section 9.2.

Although as you are mentioning a 20x wager, it looks like you might have chosen to accept the Welcome Offer upon your first deposit with us, thus there is a wager requirement, restrictions and explanations to games that might not be counting towards wager (for example live games like Roulette) all is clearly stated in the Welcome Offer terms, we welcome you to read more about this specific bonus here: https://metaspins.com/promotions/casino-welcome-bonus

We like to mention as well that you are at any time able to forfeit this and all other bonuses in the "my account" section on our website, although that means you will loose the bonus (and any winnings made while the bonus was active)

I hope this has cleared up any misunderstandings for you, as we by no means are withholding our customers to withdraw with us.

Best Regards,
The Metaspins Customer Experience Team

Betygsatt 1 av 5 stjärnor

Metaspins allows you to login and…

Metaspins allows you to login and allows you to make deposits but they either never show after they are complete or don’t allot you to take o it winning's. I tested recently with multiple deposits that were legit. Not a lot of money but enough that it met their limits and twice they never show all though they can be tracked as making it to the proper wallet address as provided by metaspins. Also yes it was made to the correct type as in Ether to Ether. Anyways I have used in the past with my same account and worked but no longer works and no message or anything like that. No multiple accounts warning or anything. Just the money never shows up in my wallet. 🤷🏻‍♂️ anyways I think some people at first have good experiences to “bait” them and then they use multiple ways of “switching” so there are issues. It ok I prefer real casinos and enjoy gambling a lot. I just wanted to enjoy it online for fun sometimes. But no biggie, live and learn. Don’t trust these types of sites. Until the day it is more common and accepted globally it’s just not worth risking your money with sites like these.

17 februari 2024
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Svar från metaspins.com

Dear iNomad Atyou,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

We are really sorry to hear that you have had some problems with your transactions with us, keep in mind that there could have been several reasons to why your deposit is not showing in your account

- If you have deposited below the minimum deposit limit (after fees are deducted), the transaction will show as completed on the blockchain, but will not show in your Metaspins wallet, we invite you to reach out to our customer support chat and see if they are able to help you as a one-time goodwill gesture

- If you have sent funds using a network we don't support, the transaction might show as completed but we might not be able to retrieve the funds, we invite you to talk to our customer support team to see if there is a way we can retrieve your funds if they were sent on a wrong chain/using a wrong network

- If you have sent funds to a wrong wallet address, and not your Metaspins wallet address. Our customer support team are happy to assist you in checking if you have sent funds using a wrong address

We are sorry to hear that you were also trying to withdraw with us but were not successful, this could have been due to a wager requirement that was not met or a bonus restriction. We invite you to read our complete terms here: https://metaspins.com/info/terms-and-conditions,
or reach our LiveChat support team to assist you in any further situations that may occur.

We genuinely value your time and extend our gratitude for your understanding in this matter.

Best Regards,
The Metaspins Customer Experience Team

Betygsatt 5 av 5 stjärnor

Very good

Very good, fast withdrawals, miles ahead of a lot of other online crypto casinos

14 februari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It’s def a scam I deposited usdt then I…

It’s def a scam I deposited usdt then I tried to cash out nope can’t send anything back lol . Do not send anything to these guys you won’t see it again.

5 februari 2024
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Svar från metaspins.com

Hello,

We hope this message finds you well.

At Meatspins.com, we are dedicated to offering the highest level of service possible. We kindly request that you provide us with detailed information regarding your experience so that we may assist you effectively. Additionally, please remember that our support team is available to assist you at any time via chat or email at support@metaspins.com.

Thank you for your cooperation.

Best regards,
Metaspins Support Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer