This the second review regarding metaspins. This guys are Buch of scammers ,2 weeks a go I went to some issue with them and I told them to close my account,which they refused to do so and ignore,they... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bon... Se mer
STAY AWAY!!!!!! They are just a bunch of scammers offering too much rewards just for luring people into depositing and after that if you win and withdraw they will close your account without any ex... Se mer
Företaget har svarat
Where did it go wrong ? Oh boy... I must say, the withdrawals are fast. That's the good thing. But, being able to withdraw is something else. The 'originals' games are the most rigged s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Play slots and live casino in full crypto Level Up for a reward and get Daily Metaspins Welcome to Metaspins.com: great stuff is always on the way
Kontaktuppgifter
2,1
Dålig
135 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have played everywhere and these guys are literal criminals
I have played everywhere. This is literally the worst site there is hands down. Easily minus 20k without being able to win $500 dollars. It is so blatantly obvious that they don't adhere to RTP or are remotely close to being fair. I only wish someone had left a review like this before I started playing with them.
Days after me writing this they paid like 4 people to write positive reviews just to try to do damage control. You can tell which ones are fake by the 5 star rating which is impossible anyone would rate this casino above a zero. You will lose 600 dollars at an rtp rate of less than 1 consistently and their loyalty reward is a a few dollars with the ability to then gamble it on a 50/50 chance which is really more like 90/10, but as I've established they fabricate everything so they don't actually inform you of those odds.
I have 0 cashouts with them. They treat their players like garbage. Multiple times i lost a grand and my rewards were sub 5 dollars. It would be better to fill up a trash can with your money and light it on fire then deposit here.
Its also incredibly obvious that the only people they allow to win are sponsored players shilling this garbage to their audience so they can steal more.
Go check out the big wins and its literally all the same names on repeat. They think you are stupid and their goal is to steal from you as much as possible. Don't let them.
The only time I was able to get over a grand in balance was once. I had a balance of $1350. Every spin I did after that point was a loss. Literally not able to win on a single spin straight to 0 on a low volatile game. So do the math, the machines rtp was either 0 or it was fraud.
Out of the hundreds of sessions I have had I don't ever think I've even left one of their games up. That should literally tell you all you need to know.
18 februari 2025
Omdöme utan inbjudan
They have promised me a goodwill refund…
They have promised me a goodwill refund of my last deposit which was a substantial sum… This was on Monday morning, and it’s now Thursday night and no sign of the promised refund… Each time I contact their customer services via email I just keep getting told ‘few business days’ and ‘it will be processed’. They’re quick to take my deposits, but when it’s their turn it’s a different story…
3 februari 2025
Omdöme utan inbjudan
Svar från metaspins.com
Dear Shaun,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Metaspins, we take fairness and transparency very seriously.
The refund to your DOGE wallet was completed on the 7th.
Sincerely,
Metaspins Customer Experience Team
Customer service is actually helpful
Had some problems but they refunded me 0.9 SOL which is better than nothing I guess.
I feel like I should have got the 50$ also because I know it said I have to playthrough a certain amount. But it is what it is
29 januari 2025
Omdöme utan inbjudan
Svar från metaspins.com
Dear Justin Gilchrist,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Metaspins, we take fairness and transparency very seriously.
Our customer support team has reached out via email to explain the situation and offer their apologies. To clarify:
The funds credited to your account originated from a $50 cashdrop win in a provider tournament. As per internal procedure, winnings are always credited in USDT—regardless of your deposit preference—and as outlined in the tournament rules may take up to 72 hours after the tournament's conclusion to be processed. This amount is wager-free cash; while you had the option to withdraw these funds, you chose to use them for further play.
Your Level Up rakeback has been automatically credited to your account upon claiming the reward in the rewards section at all times, regardless of the currency you have deposited and played in.
As a goodwill gesture, we are refunding your Lootbox reward in SOL to your wallet address. We acknowledge that this reward should have been credited in SOL, not in USDT as previously issued.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Best regards,
Metaspins Customer Experience Team
This gambling site is so freaking bad
This gambling site is so freaking bad. I have never drained my balance this quick on ANY OTHER SITE. I have deeposited so many times couple 100 dollars and the most I've won on bonuses is 2-3 dollars on 0.2-0.6 bet sizes. Its ridiculously bad. I would enter other sites but they are usually not allowed in my province but hell no to metaspins in the future. I hope people stop playing on this site
23 januari 2025
Omdöme utan inbjudan
Svar från metaspins.com
Dear Chris Michailidis,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Metaspins, we take fairness and transparency very seriously.
If you’ve encountered any recent issues, we encourage you to reach out to our support team with specific details so we can thoroughly investigate and address them.
Sincerely,
Metaspins Customer Experience Team
Scammers do not send money to these people
Scammers do not send money stole 40$ claimed it was under minimum and couldn't be recovered. BY WHO ??? YOU RECIEVED IT YOU GOT IT YOU KEPT IT SCAMMERS.
I'm sure they will say sorry you had this issue blah blah blah but they are dirty scammers DO NOT SEND THEM MONEY BEWARE!!!!
SCAMMY SCAMMY SCAMMY SCAM
10 december 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear customer,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
We would like to inform you that the minimum deposit limits for each currency are clearly displayed in the cashier section. Please note that these limits are determined by our third-party wallet provider and not by us. As such, we do not have access to the funds and are unable to manually add them to your account.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Stay away rigged casino
Stay away rigged casino, manipulation of slots.
8 december 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Rupert,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Metaspins, we take fairness and transparency very seriously.
If you’ve encountered any recent issues, we encourage you to reach out to our support team with specific details so we can thoroughly investigate and address them.
Sincerely,
Metaspins Customer Experience Team
unfair casino
17 november 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Aleksei Raikerus,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Metaspins, we take fairness and transparency very seriously.
If you’ve encountered any recent issues, we encourage you to reach out to our support team with specific details so we can thoroughly investigate and address them.
Sincerely,
Metaspins Customer Experience Team
Svar från metaspins.com
Dear IRINA SCERBINA,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Metaspins, we take fairness and transparency very seriously.
If you’ve encountered any recent issues, we encourage you to reach out to our support team with specific details so we can thoroughly investigate and address them. As per our investigation your only and most recent activity on our platform were logged back to 2023-10-06.
Sincerely,
Metaspins Customer Experience Team
Awesome Customer Support
Customer support did great with helping my withdraw process go smoothly.
18 november 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Bullet Gamer,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
We’re very pleased to hear about your experience and appreciate you taking the time to share your thoughts about your withdraw process.
Cheers,
Metaspins Customer Experience Team
scammers these days come up with…
scammers these days come up with fictious wagering targets before eligible for withdraw, forcing you to wager a sports bet 3 times... and even when you know you have wagered your deposit more than enough still claim you need more... used to be ok, now an absolute joke casino now steer clear, another ruined by their own greed
11 november 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear ts999,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
As outlined in our Terms and Conditions under the Sportsbook Rules, Section 2.2, all sports bets must be wagered three times.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Honestly
Honestly, I do not recommended to anybody.
Horrendous RTP, very very very dodgy site.
1 november 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Isaac Falconer,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else. We’re truly sorry to hear that your experience did not meet your expectations. Our commitment is to provide a fair and transparent gaming environment for all players, and we take concerns like yours seriously. While RTP rates are determined by the game providers and regulated to ensure fairness, we understand how important this aspect is to your overall experience.
We greatly appreciate your feedback.
Cheers,
Metaspins Customer Experience Team
They took my money
They took my money! They won't load it because it wasn't enough. When I buy dogecoin it goes up and down but not enough to really pay attention, instead of helping figure out a solution they dropped my chat! They took my 30 bucks. Never resolved anything I even offered to send more money cause it was a little less then minimum! What do I do?
18 oktober 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Jamie Boling,
It is your own responsibility to ensure that your transactions meets the minimum amount specified for each currency in the cashier section. Additionally, consider any applicable fees charged by your personal wallet provider when sending funds.
The minimum deposit amounts are determined by our payment provider, and any funds sent below this threshold are beyond our control and cannot be credited to your account.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
WORST PAGE EVER
WORST PAGE EVER - THEY STEAL YOUR FUNDS
I had my main account and other account which i created to use another affiliate code (the page doesnt allow you to change the code) and i deposited 100$ under the second account created, wanted to make a withdraw and asked to do KYC, i made it and they asked about my other account, told them i had to create a new account to use a different code (since page doesnt allows you to change it) and told me that multiple account were not allowed, they closed my account and stealed my depo. WORST PAGE EVER, DONT DEPOSIT ON IT, ITS A SCAM
16 oktober 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Jesica Amiga,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
BREACH OF SECURITY
BREACH OF SECURITY
I wake up with emails from random guy, a client who told me that he has my email from them.
He attached also the emails from them, and forwarded some proofs.
I tried to contact the chat but their agent Olivia, close the chat when I ask her about.
Be careful, I will try to sue them or have a deal after they confess what data has been sold / give away.
30 september 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear lulian,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8
Regrettably, in light of this breach, we are compelled to terminate your accounts. We would like to confirm that no data breach has been committed or originated from our end.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
THEY STEAL YOUR FUNDS
THEY STEAL YOUR FUNDS
I have the worst experience ever.
I've made a deposit of 40$ and won around 1200$ at different games without any bonus claimed.
After I announce them that I want to withdraw and close my account due to my gambling problems they asked for KYC.
I have cooperate with them since I do not have nothing to hide and complete the KYC.
Then they informed me that my account has violate their rules and accuse me that I have multiple accounts.
I havent open any other accounts, it's completely false and ask them to make a videocall or whatsoever they haven't response.
It's a shame, it's just SCAM guys they accuse you and STEAL your funds.
30 september 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Costin,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Legit Casino with Smooth Withdrawals and a Fun Experience!
I've been using Metaspins Casino for a while now, and I have to say it's one of the best online casinos out there. The site is legit, fun, and easy to navigate. Some of the negative reviews here seem to stem from people either breaking the rules (like having multiple accounts) or simply being upset about losing money. Let's be real – it's gambling, and losing is part of the game sometimes.
Personally, I’ve had some massive wins and smooth withdrawals with zero issues. The best part is that I never had to go through a lengthy KYC process, which made everything even more convenient. As long as you play by the rules, you won't have any problems. Metaspins is a solid platform, and I’ll keep using it for sure! Highly recommend!
15 september 2024
Omdöme utan inbjudan
Casino très peu professionnel
Casino très peu professionnel. Je dépose 200€ sans aucun bonus, je n'utilise aucun de leur bonus et il me bloque mon retrait de 950€ pour (multi-compte). J'ai proposer de faire une KYC sur les deux comptes, ils ont dit d'accord puis voyant que j'étais en règle ils ont bannis les deux comptes. Et en guise de bonne foi mon remboursé mon dépot. C'est facile de le faire une fois que j'ai gagné 950€.
11 augusti 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Cesar,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly section 8.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Metaspins are corrupt dirty thieves u…
Metaspins are corrupt dirty thieves u deposit nothing I try and withdraw they block your withdrawal and say multi accounting site is so corrupt and rigged dirty thieving casino avoid at all costs as they will do everything possible not to pay big wins absolute scum cheats gonna take you to court u break your own rules and everything disgraceful company
9 augusti 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Grant Bedford,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Metaspins are biggest SCAM !!!!!!
Metaspins are biggest SCAM !!!!!!! MY BET WAS MADE AND REJECTED ON IMMERSIVE ROULETTE!!!!! AND GUESS WHAT WINNING NUMBER WAS REJECTED!!!!!!
THEY INVESTIGATED 3 DAYS FOR IT WHILE I ALREADY GAVE THEM ALL THE INFO AND GUESS WHAT THEY SAID
THEY CANT FIND THIS ROUND HAHAHAHHAHA!!!!!!
TOTALLY DONT WASTE YOUR MONEY AND TIME FOR THIS CASINO WHILE THEY ARE NOT TAKING CARE ABOUT CUSTOMERS AND SIMPLY ON THEM !!!!!!!!!
24 juli 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Consumer,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
As previously communicated via email, we have forwarded the screenshots you provided yesterday to our game provider for verification. Our game provider conducted a thorough review to locate the bet in question that you claimed was rejected. Unfortunately, they were unable to find any record matching the alleged rejected bet. Below is their response:
"We are glad to announce that the investigation has been accomplished.
We have thoroughly reviewed the player's game history and were unable to locate the round mentioned in your report. The provided screenshot shows two timestamps: 17:27:52 UTC as the game number and 19:28:36 as the resolved time. Unfortunately, neither of these timestamps correspond to any rounds on 21 July. We also checked 22 July for completeness but found no matches."
We trust this clarification provides insight into the circumstances at hand.
Best Regards,
Metaspins Customer Experience Team
Geld schneller weg als man gucken kann
Wer hier sein geld verlieren will ist richtig. 200€ eingezahlt und in 5 Minuten verloren. Kein einzige freispiele gekommen. Am Ende 100€ freispiele gekauft und 5€ gewonnen. Hab wegen einem streamer hier gezockt der täglich dort fett abräumt und habe gedacht das ich auch vielleicht endlich mal was Gewinne und auszahlen kann. Aber pustekuchen. Ich bin Azubi und verdiene eh nicht viel und diese 200€ haben sehr geschmerzt. Der einzige der am ende gewonnen hat ist der streamer und das casino.
14 juli 2024
Omdöme utan inbjudan
Svar från metaspins.com
Dear Jabir,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.
We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.
Kind Regards,
Metaspins Customer Experience Team
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