Such an easy process within the app to make a claim and Medicash action very quickly. Lots of choices of options if memberships to suit individuals. I highly recommend Medicash A++++
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very easy to use app, very rare to be asked for extra details, usually is all really simple and straightforward, payments and approvals come quick
Been a member for over 40years I think, mainly use dental, optical and last 2 years chiropodist. Have used physio , and maternity in the past. But recently retired and pay money through bank instead... Se mer
Företaget har svarat
I brought Medicash into our small business and it’s been a brilliant benefit. Everyone has commented how nice it is to be able to expense dental, optical and alternative therapies. The process fo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Kontaktuppgifter
One Derby Square, L2 1AB, Liverpool, Storbritannien
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Utmärkt
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Never had any problems making a claim…
Never had any problems making a claim and am very pleased with medicash.
10 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Rose,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming process.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
My claim was handled very quick and…
My claim was handled very quick and efficiently. Excellent service.
13 april 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Susan,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process quick and efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Svar från Medicash
Hi Gordon,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
very easy process to submit receipts
15 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Mrs Dudley,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Find staff very helpfull always…
Find staff very helpfull always willing help
29 maj 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Karen,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent service with prompt payment
Excellent service with prompt payment.
So easy to make a claim through the iPhone app
13 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Craig,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
A friend recommended them highly but I…
A friend recommended them highly but I couldn't find enough info on the website about what was and wasn't included, so I called up. I particularly wanted to know about pre-existing conditions and whether outpatient care is excluded or only 'Hospital Benefits'. He told me outpatient cover is not included at all. I questioned this and he started reading the manual. Not confidence-inspiring and still no idea if my condition is covered.
Thanks for your reply, but outpatient literally means what you state is covered.
12 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi LoLo,
Thank you for your review and apologies for any confusion caused.
I can confirm that we do not cover outpatient appointments on our health plans, we only cover a daycase appointment where the patient attends to receive a diagnosis or for a treatment, investigation or minor surgery.
We also do not cover pre-existing conditions for three years from the start of your policy or at the higher rate for three years following an increase to your level of cover on our voluntary health plans.
Should you need anything further, please contact our customer service team on 0151 702 0265.
Kind regards,
Hannah
Easy to use set up
11 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Tim,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Wow-so quick and easy
Quick registration process. Submitting claim took seconds!
11 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Debra,
Thank you for your 5* review! It's great to hear that you're finding our claiming process quick and easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent Services
11 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Dao An Phung,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Svar från Medicash
Hi Anna,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
It’s so easy to make a claim I’ve just…
It’s so easy to make a claim I’ve just downloaded my invoice to Medicash even if you have to phone them there always pleasant and polite and helpful I’ve been with them for many years now.
10 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Julie,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and that you've been with us for many years.
We look forward to processing your next claim.
Kind regards,
Hannah
Every time I have rung Medicash the…
Every time I have rung Medicash the call is answered quickly and whoever I have spoken to is always extremely polite, helpful, patient and nothing is to much trouble. My claims have always been dealt with quickly and efficiently.
10 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Mudy,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process quick and efficient and our Customer Service team polite and helpful.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Difficult to deal with…
This company has been difficult to deal with as it has very rigid ideas about supporting documentation format for claims. I’m now on my 4th attempt having spent hours on the phone to the hospital and my primary healthcare insurer. If you wish to make a claim with these guys, prepare for a long battle! Would not recommend.
9 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Alan,
Thank you for your review and feedback.
I'm sorry to hear of your experience, as the reason for the decline should have been clearly stated in our response.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Just so so simple to use
Just so so simple to use! All the information required is on the app! Only took a few moments to make a claim!
8 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Tom,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our claiming process.
We look forward to processing your next claim.
Kind regards,
Hannah
App easy to use
App easy to use. Very quick to submit claim. Very efficient response every time.
6 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Elaine,
Thank you for your 5* review! It's great to hear that you're finding our app easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
So easy to use and extremely prompt in…
So easy to use and extremely prompt in confirming claims
5 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Susan,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and prompt.
We look forward to processing your next claim.
Kind regards,
Hannah
Unlikely to pay for diagnostic scans
Medicash have generally been great and prompt with paying out when claiming for low-level treatments, e.g. hygienist appointments and prescriptions. However, similar to previous reviews citing issues with them paying out for higher value claims, they seem unwilling to pay for diagnostic scans. This is very disappointing and not something mentioned at all in their benefits table provided to users.
I put in a claim for £200 for a CBCT scan, which I only got on the basis of believing Medicash would reimburse me. (I have a diagnostic scans benefit of £500 a year.) Instead, they have reimbursed me for ‘routine dental treatment,’ for which my benefit is £60 a year. This is not a routine dental treatment, as any quick Google search would tell someone - a scan diagnoses an issue; it doesn’t treat it. The treatment I could need is also complex - not routine. This also means my routine dental benefit has been used up for the rest of the year, which I had planned to use much later in the claim period. Given that previous reviews have also cited issues with payouts for diagnostic scans and larger sums of money, I suspect this downgrading of claims is common practice.
I have tried to contact them using two email addresses, but I have not even had an acknowledgement email so far. Perhaps a response will be on the way soon, but this is poor communication.
I have been very let down. I have been reimbursed £60 out of an expected £200. I would not have had the scan had I known Medicash would not have reimbursed me. From my previous positive experiences with them, I had no doubt in my mind that they would pay, but they have not in this case.
4 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Leanne,
Thank you for your review. I'm sorry to hear of your experience.
If possible, are you able to respond to our request for more information so we can look into this further for you?
Kind regards,
Hannah
Svar från Medicash
Hi,
Thank you for your 5* review! It's great to hear your positive feedback regarding our claiming process.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
So easy to complete
5 juni 2026
Omdöme utan inbjudan
Svar från Medicash
Hi Margaret,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
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