Maytronics Omdömen 

I wish I could give zero stars! Horrible customer service! Hold for almost 2 hours and no response to the chat. I wish I had read the reviews before I purchased! Avoid at all cost!!!!

We bought a vacuum just a couple of months ago and it already doesn't work. The customer service is useless and impossible to get a hold of. We spent hundreds of dollars and have a broken vacuum with no hope of ever getting it fixed. Crazy how this can happen and extremely unethical.

I bought my second Maytronics Dolphin last July. I researched the best pool cleaners online for several weeks. ( Interesting to note my first Dolphin DX4 was purchased from a local dealer in 2015 and still works but needs new brushes). My second was the 2024 best pool robotic cleaner advertised: the Dolphin Premier with a 3 year warranty which comes with 2 sets of nano filters and 1 large leaf bag. This was important because my surrounding neighbors have huge trees and I fight the leaves year around. It did not work well from the beginning. Wouldn’t go all over the pool and went in circles most of the time. The season ended 2 months later so I stored it safely and figured I would deal with it the next season. Put it in the pool in May and it would not go but a few inches either way. I contacted Maytronics via email (be warned you willl never get anyone on the phone). I performed all the troubleshooting and nothing helped. So I shipped it according to their shipping requirements including required filters, power pac & Dolphin bubble wrapped at my cost via UPS to Duluth, GA. 2 days later they contacted me my Dolphin was repaired & shipped back. Great!! When it arrived none of the filters I sent as required were in my box!! So I contacted the company via live chat. Waited forever then got a girl that said she checked my repair order and I only sent the one bag which was not true. I packed all 3 in a small box and the bag was stuffed between the 2 nano plastic filters. We argued for over 1 hr about the filters. She said she could only replace the bag because that was what was logged in on my service call order. And she added they would never require but 1 filter even though the email said FILTERS. I have sent numerous emails to this company about this and they do not even respond! I can’t use my Dolphin until I have my filters. I want all 3 back. I chose this model for this reason. The motor was replaced along with the cable but I’ll never know if it works until I buy more filters. They are around $300 online. I’m disgusted with this company. I think the customer service must be run by robots. Will never buy another Maytronics pool cleaner!

Purchased a ‘rebuilt’ Maytronics Dauphin from PoolBots. Replacing one that I used for 6 years. Upon receipt tested in pool (just a test as this was in February and pool was still in winter mode. The unit skipped areas, spent too much time running back and forth in same area. Contacted PoolBots (purchased from them). They quickly sent me to Maytronics. I spoke with 3 cust service people there over a 6 week period. One offered to replace it & pay return freight. Supposedly, notes were kept. Somehow, these disappeared and all I received was the standard list of items to check. Having had a similar unit, all of these items were already checked. After talking to two additional people, nothing was resolved and calls were not returned. I wouldn’t purchase another Maytronics product.

I purchased a Dolphin M700 robot from Maytronics, about 10 months ago, expecting high-quality performance and support given the premium pricing and 4-year warranty claims. Unfortunately, my experience has been extremely disappointing.

After submitting a service request via the app (Case #01625496), I waited for a response that never came. The case was eventually marked as "closed"—without any contact, resolution, or explanation. I later submitted a follow-up (Case #01658706) and still received no meaningful support.

Attempts to get help through the app and online support channels led nowhere, and the lack of communication has been unacceptable. I expected better responsiveness and accountability for a product marketed with “peace of mind” and long-term reliability.

At this point, I feel let down as a customer and am reconsidering my trust in the brand. If you're considering buying a Dolphin/Maytronics products, be aware that the support may not live up to the warranty promises.

I accidentally purchased the wrong part and contacted customer service for return instructions. They informed me I had to pay for my own return label and a 20% restocking fee. I shipped the part back and called a few weeks later to confirm they received it. The agent I spoke with assured me they had received the item and that I would be refunded after inspection.

Now, a month later with no refund, I called again—only to be told they need the tracking number as proof of return, which I no longer have since their previous agent already confirmed receipt. The part cost over $300, and now I’m stuck without a refund due to their poor communication. This experience has been incredibly frustrating, and I will not be doing business with this company again

Prodotto acquistato 5 anni fa', ora ne celebro la morte... Può succedere che un apparecchio smetta di funzionare dopo 5 anni (in questo caso è la centralina), ma devo dire che in questi anni il robot non mi ha mai soddisfatto per nulla. A partire dal cavo, che essendo molto rigido tende ad attorcigliarsi , comportando una netta riduzione del raggio d'azione. Per continuare poi con la cosiddetta scansione "clever", una sorta di intelligenza artificiale che guida il robot. Spesso lo trovo sbattere continuamente contro la stessa parete o nella stessa zona per svariati minuti. Fino a concludere con la pulizia verticale: ne farà forse 6 nel ciclo di 2 ore, che chiaramente non bastano per pulire le pareti (e tra l'altro sembra fare quasi sempre le stesse zone).. Questi sono i difetti principali, uniti alla mancata assistenza del rivenditore italiano. Comprate qualcos'altro.