Maytronics Omdömen 

1 star is 1 more star than this company deserves. I own a Dolphin Skimmie that was purchased June of 2025. It started showing “front wheel blocked” errors and showing my water temperature alternating between 270 degrees and freeze warnings. Living in Michigan, our swim seasons aren’t that long and the Skimmie has been in service for around 6 months. I called customer service to troubleshoot the issues and we were able to get the unit working. He sent me a follow up email the same day telling me to email back should the issue resurface. Approximately 2 hours later, the same issues resurfaced. I replied back to his email telling him the issues are persisting and requested a warranty replacement since, it appears to me, that the issue is electronic on board the unit. I didn’t receive a reply to my email so I followed up with a call 3 business days later. I brought the new representative up to speed and again requested a warranty replacement. She told me that since the warranty expired a month ago there was nothing they could do. I asked for a supervisor as it was obvious she was simply reading from a script and had zero authority to help. The supervisor basically restated the fact the warranty was expired and I was out of luck. After a fairly thorough tongue lashing, he offered a coupon for the amount I paid for the Skimmie. Perfect, problem solved, right? WRONG! The coupon will expire in one month and they currently has no stock of the Skimmie until September at the earliest (Personally, my gut tells me that they are no longer going to offer this unit as it appears nowhere on their website). I asked him how the coupon benefits me if I can’t order a replacement before the coupon expires? His reply was to either buy another Dolphin product or call and try to get the coupon’s expiration date extended close to the August expiration date. I asked why he couldn’t simply extend the date now? His reply was basically “this is our offer and you can accept it or not, but this is all we will do”. I told him to send me the coupon but I am fully confident that they will not extend the expiration date, and I would doubt my sanity if I were to give This company one more penny of my money.

I purchased a Liberty 300 robot pool cleaner and tested it for the first time yesterday. I charged it completely before I used it as per the instructions. It took about 6 hours to charge. I am very pleased with this robot. I wanted to know how long I would get on a full charge so left the robot in the pool. When the robot has finished it returns to the part of the pool that I put the cleaner it. Its very clever. The robot waited until I put the rattle supplied in the water. The rattling sound woke the robot up and it started to climb up the pool wall and then I lifted it out. The robot had been in the pool nearly two and a half hours and still had charge left in the batteries to climb up the pool wall. It did an excellent job cleaning my pool. I am well pleased and looking forward to using it again.

Very disappointing warranty experience involving both Maytronics and SCP UK.

My Maytronics pool robot failed whilst still within its warranty period. The unit powered on but would no longer move. I therefore contacted SCP UK, the authorised UK distributor, and followed the warranty process as requested.

The robot was inspected by SCP UK and the warranty claim was rejected on the basis of alleged improper pool chemistry and environmental conditions. When I challenged the decision and requested clarification, SCP UK sought guidance from Maytronics and referred the matter back to the manufacturer for review.

What followed was months of correspondence, repeated follow ups, and lengthy periods without communication. Despite the time taken for the review, Maytronics ultimately supported SCP UK's position.

What concerns me most is that Maytronics confirmed they did not physically inspect the robot and did not have water test results for my pool. Nevertheless, both SCP UK and Maytronics concluded that pool conditions were responsible for the deterioration observed and that the warranty should be rejected.

Throughout the process, I repeatedly requested a technical diagnosis of the fault, identification of the failed component, and an explanation of how the observed deterioration directly caused the cleaner to stop functioning. Unfortunately, those questions were never properly answered.

Residential swimming pools are dynamic environments and no pool owner can realistically maintain perfect water chemistry every day of the year. If normal fluctuations within a chlorinated pool environment are sufficient to cause this level of deterioration, then in my opinion that raises legitimate questions regarding the durability of the product itself rather than automatically leading to a conclusion of customer misuse.

The most disappointing aspect was not the rejection of the warranty claim itself. It was the lack of transparency, the poor communication, the lengthy delays, and the apparent willingness of both SCP UK and Maytronics to attribute fault to the customer without evidence capable of conclusively proving that conclusion.

Based on my experience, prospective customers should carefully consider not only the product itself, but also the value of the warranty and the level of support they may receive should a problem arise.

They were disguised as poolshop.com. I ordered a pool heater ignition replacement. I had some issue with shipping, wrote inquiry and they responded saying part was on the way saying sorry for delay if you have any issues let us know. Well part arrived broken! Now that I have issues, I’ve written back to same support email 3 times with zero response!

Je ne suis pas surpris des avis réservés sur cette société. J'ai acheté un robot de piscine Dolphin il y a deux ans, et l'interrupteur du boitier de commande a commencé à donner des signes de faiblesse après 1 an et demi. Aujourd'hui, pour mettre en marche le robot, il faut le débrancher et le rebrancher, l'interrupteur du boitier ne fonctionnant plus. La garantie étant passé, plus aucun recours contre ce qui s'appelle en France un vice caché.

OMG, I thought their trustpilot page might be bad, but it seems to reflect exactly my experience with their "support". My 1600€ Dolphin pool robot stopped working within the guarantee's time. I raised a case on Feb 22, now more than two months ago.
They kept asking me for receipts and other information, one by one with weeks in between their messages. I am sick of it now, and will hand this case to a lawyer to get my money back from them. Needless to say the device was NOT worth its money ... but the "cutomer service" is even much worse. They deserve negative stars.

After a ton of research I bought a Niya Sonar 50, which was outstanding, until before the warranty ran out it just would not charge any more. Maytronics solution was to send me a Tracker 55, they claimed Sonar's were not in stock and it was an upgrade. Not only was it not an upgrade but it took over 5 months to replace it, leaving me without a pool cleaner from June through October in Florida. That was longer than the time the Tracker took to fail. From day one the Tracker 55 was a POS. It didn't do stairs and it barely lasted in the a 13x26 pool. I was lucky if it lasted 40 minutes before dying. When I told them it failed within five months Maytronics claimed I am now out of my warranty period. Maytronics warranty is a scam! They do it purposely to run you out of warranty time before their sub superior products fail! I wish I never spent a dime on a Maytronics robot! BTW, they make Dolphins too. Stay clear of the scam warranty and their failing products.

I never review anything but in this case I feel people really need to know about this dishonest company (Maytronics) before considering making a purchase.

We purchased a Dolphin X6. It’s close to a $4000 robot. It lasted approximately 8 months before it just suddenly stopped working. Power pack turned on fine and communicated with my phone over wifi, yet the robot just wouldn’t move.

I took it back to have it repaired under warranty, only to be told the power pack is broken and it’s not covered under warranty. They have straight up laid the blame on me saying I must have “wet the power pack”. Its weird that the power pack is kept under cover in a dry area with a water proof furniture cover over the caddy setup and has no signs of issues, yet the robot itself had signs of water ingress inside the light. They ignored my queries about why there’s water inside the light on the robot and just said it’s the power pack and we don’t warrant that. This is after we provided photographic evidence of where the unit is kept, proving an impossibility for the power pack to get wet.

So after 5 weeks of not having a working robot, it’s now up to me to go and purchase a $500 power pack which may not even be the fix, if I ever want my $4000 robot to work again.

Just trying to get my robot back is also proving difficult. I have chased this company up every week seeking answers. No one ever gets back to you .Prospective buyers….please be VERY WARY about making an expensive purchase from this company. They will not warrant their sub standard products. This has been a truly horrible experience and a massive waste of our hard earned dollars!!!!

*** BUYER BEWARE *** Company is complete TRASH with absolutely ZERO customer service. GREEDY PIGS raise their prices and deliver worse products. My Dolphin lasted 4 months so I guess I should be happy based on the other reviews of this pathetic excuse for a business. No one answers the phone and they point customers to their online chat. Dozens of attempts, 0 response. Do NOT spend a DIME with these complete clowns

Maytronic Dolphin Plus is an inferior product sold by a company that has built their product to be useless a month after the warranty expires, or even before. Built in crappiness . Yep avoid this product.

Buyer Beware! I purchased a new Dolphin Active 20 back in June 2025 at Pinch a Penny. Top dollar…expensive! It’s been less than a year and I’ve had to take it back FIVE times!! The first time it stopped working it was within 30 days so they replaced it, but since then no more replacements. It’s absolutely horrible and a huge waste of money. I feel totally taken advantage of. What a poor product.

WORST CUSTOMER SERVICE. You are better not buying this companies. product. It's a good product but their INDUSTRY LEADING WARRANTY is LEADING THE LIST AT THE BOTTOM. below lowest! Save yourself some sanity and do not buy this. 3 weeks after failure on day one and no communication and excuses. I am waiting for parts to repair a cleaner I had for 18 hours. Lowest Experience. They challenged my sanity and I have a dirty pool. They will not send a replacement. I am waiting for parts to repair the one they sent me!!?????

This started back in July, i purchased a brand new dolphin
pool cleaner ( my 2nd one) when it arrived the shell had a
large crack in it, i emailed support that day, after weeks with
no response i emailed them again, they finally responded, I
sent in all requested info, pictures etc, then another week
goes by and i email me them again, they said it appears to
be an internal part( which it is obviously not internal as it is
the shell of the unit, they requested i take it to a local repair
center, so i did that and took it gage pool ands spa that
services them. they also submitted a ticket in august,
neither gage pool or myself has heard anything in almost 6
months now. customer service is the worst i have ever seen.
this should be simple, all i wanted is for them to mail me a
new outer shell which i can install myself in 15 seconds. or mail it gage pools and i can have them do it. 6 months and
still no response on something very simple

I wrote a review on Trustpilot a few months ago that was true but I gave a low trust score to Maytronics. Now after several months of dealing with Maytronics (since 5/2024) I am happy to say my problem with their repair division was resolved with an unexpected pleasant result. Actually, PoolBots (Shannon) assisted me happily with my dilemma since I bought my Maytronics Dolphin Premier thru them online. They were able to contact the right person at Maytronics who went above and beyond what was required and expected after many months of wrong orders, confusion about my issue, etc and I finally received the correct part actually they sent me 2 of what I desperately needed at no cost to me. The issue was on their end but they more than made up for the error. This was a very pleasant result!! Thanks also to Shannon at PoolBots! Great company!

I purchased a Dolphin M700 from one of their dealers in June 2025. It was nearly €2000. It would not connect to the internet and many functions would not work. I contacted the dealer immediately and all they would do is refer me to the manufacturer Maytronics who have been extremely unhelpful. I have been communicating with Maytronics now for months and been passed around from pillar to post. The service is terrible. My case got referred to a manager who was worse than the client service person. I wish I had purchased from a local store and not on-line as you cannot get any help

I'v bought a Maytronics Dolphin Seamaster in Spain in June 2023. When the machine works it does a good job however in these two years it has broken down twice. The first time I brought it back to Leroy Merlin and it took aprox. 6 weeks before it was returned without any specific thing done to it.

Now it has broken for the second time in August. The company responsible for repairing the machine does NOT communicate at all. When I call them they are now waiting for spare parts (a motor and a cable for more then 8 weeks). Again not a word about it to me as a customer.

When I ask Maytronic for help they answering. Fairly quick I must say. However they REFUSE to help. I have contacted them several times and although I spend more than 1100 EUROs on the machine apparently that is not enough money for them to help a customer.

Therefore my advice... Although the machine does a good job a would go for a Zodiac or a Beatbot if you're still in a position to choose.

Robot good, service extremely poor by this company.

Purtroppo non posso dare meno di una stella. Esperienza molto deludente. Ho acquistato un MAXI-KART con l'assicurazione del venditore (persona disponibilissima e squisita) che il pulitore avrebbe pulito la linea acqua, ovvero salire sulle pareti, avendo prima dell'acquisto più volte sottolineato che la mia piscina è rivestita in mosaico. Spendo circa 1.500€ per notare che il robot NON sale sulle pareti. Il venditore si è prodigato moltissimo, con sostituzione spazzole, test, etc, ma il risultato non è cambiato. Nota ancora più dolente è che mi reco in fiera, che si svolgeva in quel periodo, per incontrare i rappresentanti dell'azienda e trovare una civile soluzione, anche perchè il costo non era irrisorio, ma a malapena ascoltano la mia problematica, guardandosi nel frattempo intorno ed attendendo che io finissi di parlare, per poi sollevare le spalle senza dirmi nulla. Persone squallide!! in fondo avendo fatto ricerche sull'azienda, non potevo aspettarmi di meglio. Fa niente, comunque dopo due stagioni l'oggetto appare come se avesse 10 anni (ndr: il precedente, della concorrenza, è durato 12 anni), ho voluto dar fiducia a questa azienda che si spaccia leader del settore ed ho sbagliato. Quindi, quando acquistate da loro.... FATE BENE ATTENZIONE.

Ho acquistato alla cifra di 1000 € un Dolphin Mini kart nel 2022 da un rivenditore ufficiale italiano Maytronics. Mi sono detto: "Lo acquisto di marca così è più affidabile". Morale: usato a malapena 2 stagioni e mezza. Ho fatto sempre tutte le manutenzioni del caso dopo ogni ciclo di pulizia. Premetto che ho oggi il motore parte , fa 1 metro e si ferma. Non pulisce più. Ho chiesto al rivenditore dove l'ho acquistato e mi ha invitato a fare delle operazioni in autonomia per capire se si resettasse, ma niente. Mi ha spiegato se volevo inviarlo per l'assistenza alla cifra di 50 euro solo per trasporto e capire il danno. A quanto pare è il motore . costo 400 euro più mano d'opera. Totale? Oltre 1500 euro. Fossero stato 150 euro ci poteva ancora stare, ma 400 euro non si può sentire. Così è farsi prendere in braccio.. Ho scritto a Maytronics e sto ancora aspettando risposta. SCONSIGLIATISSIMO L'ACQUISTO DI PRODOTTI MAYTRONICS. Per spendere 400€ di motore si possono acquistare alla stessa cifra pulitori nuovi. SCONTENTISSIMO ANCHE DEL SERVIZIO ASSISTENZA.

Same as everyone else customer service sucks, will not buy another maytronics product

I was having a problem with my Maytronics Dolphin Premier pool cleaner which was over $1000.00. I just had one question for customer service which would have taken less than three minutes to answer. I have filled in the on-line request form five times and each time it instructed me to call customer support as my on-line form was unable to be submitted. On the last submission it accepted the entry and was given a case number and was told that they would have a representative contact me. That never happened I called six times and after being on hold for 30 minutes at least three of the times left a call-back number also three times and never received a call-back. I have tried using the Chat application and all it tells me is that it does not understand my question. Another option that I could choose when I called was to press option 3 to leave a voice message, only to be told that was an invalid entry. Out of desperation I wrote a letter to the CEO of Maytronics and sent it by snail mail, this too went unanswered. I have been a Maytronics customer for many, many years and your customer service was always excellent, until now. I will NEVER purchase a Maytronics pool cleaner and suggest that you also pass on their products.