Lyons Davidson Solicitors - Bristol Omdömen 

Review:
Lyons Davidson assessed my whistleblowing detriment claim under my Arc Legal policy. Unfortunately, the assessment contained multiple factual errors and missed key evidence that I had submitted weeks earlier.

They stated I had provided no examples of overpayments being concealed — despite me sending full details on 8 October, including several thousand pounds owed to clients, clients chasing refunds, and evidence no refunds had been issued.

They also stated I had not disclosed concerns externally, ignoring that ACAS advised me to do so and I reported to HMRC and the Insolvency Service on 15 October.

Their response to my review says I simply “didn’t like the advice,” but that is not the issue. The issue is that their assessment did not reflect the actual evidence I provided and appears to have been made without fully reviewing the documents.

I have now asked Arc Legal for a second opinion.

I hope this feedback helps other LEI customers know what to expect and encourages the firm to review evidence more thoroughly in future.

The team, lead by Lindsey, were professional yet approachable and worked hard to get everything in order so my claim had the best chance of success. Each stage was explained to me in easy to understand terminology. I’m extremely happy with the result and my experience. Thank you all!

Three years on from my car accident the matter has still not been resolved despite the other party admitting full liability.
The case handler does not reply to my messages in a timely manner, never retinas my phone calls and seems to have a poor understanding of the facts of the case. He is continually losing documents which I them have to supply again - in some cases several times.
These people are useless - avoid

Following my accident I received clear advice on what action to take both in relation to my ongoing injuries and claim against the driver of the car that knocked me down. Throughout the claim process I was kept fully up to date and advised as to what was the most appropriate course of action to take to achieve a satisfactory outcome.

Kelly Pickering did an amazing job supporting my partner with her court case and getting a great outcome under difficult circumstances. Thankyou

Kai Downey was friendly and patient and extremely helpful throughout the entire process.
It was always easy to communicate with him and I always felt well supported.

From start to finish Beth Chandler kept me up to date with my claim, with emails and phone calls. Today I received full reimbursement for an on going motor claim.
Would highly recommend.
Thank you Beth.

I just wanted to say a huge thank you for all your help with my accident claim. From start to finish, Dan Finley was very supportive and kept me informed on the matter. You really went above and beyond to make sure I understood each step, and I couldn’t have managed it without your support. I’m so grateful for everything you’ve done!

I really appreciate all the help and highly recommend their services.

I hate giving negative reviews but I feel I have no choice with this service, if they need help improving their service.

My case handler was not responsive for most of my queries posted to my portal, even coming to the point when my wife was waiting for calls to be returned from management but they never replied even though they said they would.

This was not a good experience, and for times I felt the whole matter stressful.

I would not recommend this company due to not being kept up to date and the length of time it took for a resolution. It took my wife's phone calls before they chased up a technical issue which was causing delays and information I provided as regards to my claim was lost!!

My original case handler was changed midway through my claim and I wasn't even informed.

I am delighted to have had the professional assistance over a dispute I had which without the solicitor's help I'd have given up.

They acted for me and consequently removed my anguish in dealing with the rogue traders.

It was a great relief that I had their professional backing.

Poor communication had to chase them each time

Genevieve Cunningham who handled my case following a road accident, when someone crashed into the side of my car, was excellent throughout the entire process. I had never been involved in anything like this before and she guided me through everything with professionalism & care, answering all my questions and keeping me informed of matters at all times. Thank you Genevieve Cunningham

I had such a positive experience with Lyons Davidson. They all were professional and incredibly helpful in every respect. But Lee Davis particularly was outstanding. Apart from being super on the ball with everything, his approach and the way he dealt with me during a very challenging time made such a huge difference. He is a real asset to the firm.

Simply the best:
From start to finish we were delt with respect, professionalism, consideration, prompt communication, excellet digital portal with documentation control and follow up. When issues became a little difficult Lyons Davidson senior partners were at hand to guide us through the process with our nominated represetative. I would give Lyons Davidson 100% in everything they do and everything they touch. An excellent organisation that you can trust and follow. Thank you Lyons Davidson

A fabulous firm that I was directed to by LV Car Insurance. David Ollivere was exceptionally knowledgeable and handled my case with care, compassion and professionalism. This resulted in the best possible outcome for my circumstances - exactly as he predicted.

I am mindful that the legal process must be carefully managed and can progress only at a pace set by the requirements for investigations or examinations and subsequent report, combined with the exchange of information between parties. I am very grateful for the way in which the Senior Case Handler guided me through the process in a timely manner and acted assiduously on my behalf to bring my case to a very satisfactory conclusion.

We found Lyons Davidson professional and very helpful in my father's successful claim, particularly paralegal Abbie Ford who handled the claim for her support and her gentle but necessary prompting along the way as we were not necessarily the most responsive or expedient of clients!

They were really helpful and answered everything they were asked by return.
Excellent Lee Davis

After my mum had a car accident in 2024, lyons Davidson were instructed to deal with her case. we were helped by Mr Marco Severine, her solicitor, and he was extermely helpfull and paitient when informing us of any detalis relating to her case and also very helpfull witgh explaining anything we were unsure of and mum is very grateful of his patients and his help throughout the whole process.