Lyco Group Ltd. Omdömen 

964
•
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The product I ordered late in the afternoon was delivered to my door the next morning, unbelievable! It was well packaged and in perfectly good condition as well as being a good price. Will use Lyco... Se mer

Betygsatt 5 av 5 stjärnor

I ordered an outdoor light and it arrived the next day. The product was great, a proper IP67 product from a proper manufacturer. They are really good lighting specialists. This is the second time I ha... Se mer

Betygsatt 5 av 5 stjärnor

I’m blown away by the service, speed and quality we received. I ordered the light on Saturday and by Monday afternoon it was installed! Super fast delivery, which we were given tracking details all th... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Ordered an item which says it'll be delivered within 1-2 working days, but it still hasn't been dispatched after several days. Tried calling, but no-one ever answers. I've left voicemails and emails... Se mer

Företagsinformation

  1. Lampbutik

Informationen kommer från olika externa källor

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

964 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(964)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Easy use of website

Easy use of website , and very quick delivery and packaging great

28 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you, we look forward to you shopping with us again soon.

Kind regards
Customer Care Team

Betygsatt 1 av 5 stjärnor

Awful

Placed order as website was showing stock, only to find out after making several phone calls that the items were not in stock and were being ordered from Spain! Then a very long wait and several proposed delivery dates and still nothing. Still waiting! Absolutely terrible

28 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

I am deeply sorry this has resulted in a cancellation of your order, but I am pleased to see you are in communication with our Customer Care Team


Kind regards
Customer Care Team

Betygsatt 5 av 5 stjärnor

Brilliant services

Brilliant services, just as shown on website and delivered next day.

20 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you, we look forward to you shopping with us again soon.

Kind regards
Customer Care Team

Betygsatt 1 av 5 stjärnor

Absolutely horrendous

Absolutely horrendous. They sent me a light that doesn’t even work. I tried to return it 3 weeks ago. I chose the option for someone to collect it. They sent me no return confirmation, no print label, and no one came to collect it. I emailed them 2 weeks ago and got no response. Called them aswell and no response. Absolute scammers.

21 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

I am sorry that you feel your experience shopping with us wasn’t as it should have been. Any customer who is not entirely happy with their purchase can return this under our 30-day return process, contact customerservice@lighting-direct.co.uk they will help you.

Kind regards
Customer Care Team

Betygsatt 4 av 5 stjärnor

Change your courier

Service was ok customer service got back to me in a day or two to advise on my order, only main let down was using FedEx they are not very private customer focussed, as such you cannot set up to ‘leave in a safe place’ if you are not in. They delivered but I was out so it went back to depot!

13 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Kind regards
Customer Care Team

Betygsatt 5 av 5 stjärnor

Wow .. outstanding product and customer service.

Wow ... what an outstanding company! Ordered a splendid 24V lighting kit a year and a half ago ... quite expensive but quality stuff and works beautifully. Most impressive -- thanks Lyco -- is that one of the lights just failed and Lyco simply sent a replacement by express post .. no argument .. and it arrived already after just a couple of days. As I said .. outstanding company, highly recommended.

11 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
Customer Care Team

Betygsatt 1 av 5 stjärnor

Poor communication

Ordered some track lighting. Arrived very quickly however one of the tracks was damaged. I contacted Lyco and i've not heard anything back from them in over a week

10 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Failed to honour warranty

Contacted Lyco a month ago to ask for a replacement bulb under their 2-year warranty and they said they'd sent it. It hasn't arrived, and a follow up email a week ago to ask if they have tracking info has gone unanswered.

7 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

We are very sorry to hear that you are displeased with the service you have received, please accept our apology.
I have since sent you a replacement bulb out to you .

Kind regards
Customer Care Team

Betygsatt 4 av 5 stjärnor

As described

As described. Good value.

4 januari 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you, we look forward to you shopping with us again soon

Kind regards
Customer Care Team

Betygsatt 3 av 5 stjärnor

Item search confusing

I found your website rather difficult to negotiate. When searching for items. OK if you know the part/item number.
But such as requiring a 1ft & 3ft long 240v led t5 cool white battern light, I had to try each of words. The pop up suggestions were useless.
Even tried phone call to customer services. They asked for part number. Gave up. Try online again. Eventually once found and put into shopping cart. No link to part number.

18 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding service

Outstanding service! The website was easy to navigate and I found the light bulbs I needed. The order process was simple and then the communication of the delivery was brilliant. I ordered late Thursday afternoon and received the items by Friday afternoon. Thank you & well done!

13 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I purchased 4 lights and paid for them…

I purchased 4 lights and paid for them expected them to be delivered the next day.
I received an email with order number and a link to sign in. Could not sign in - wrong password apparently. So requested a new one. Return email gave a ticket ID number and said they would respond with in 2 days. That was on Wednesday morning - It's Sunday now and no response.
The email also noted I would receive an email when the lights have been dispatched. Which I have still to receive.
Have sent two further emails. Friday and today hopefully will get a response.

11 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Difficult to source spotlights

The spotlights I was sourcing were an awkward size, and Lyco was the only company that had them in stock.
Ordered the spotlights on Monday & they arrived Tuesday.
They look better than the spots they were replacing, with clean steel facias and a lovely warm white light.
Thank you very much for great prices, great service & great delivery.

25 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The light is as good as the picture…

The light is as good as the picture depicts. It goes perfectly with the 27 year older one ouside the front door of my house, which is of course cast metal. I needed this one in a matching style for the side pillar of the garage. Cant wait to put it up tomorrow. Thx for your very quick delivery.

15 november 2024
Omdöme utan inbjudan

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