The product I ordered late in the afternoon was delivered to my door the next morning, unbelievable! It was well packaged and in perfectly good condition as well as being a good price. Will use Lyco... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered an outdoor light and it arrived the next day. The product was great, a proper IP67 product from a proper manufacturer. They are really good lighting specialists. This is the second time I ha... Se mer
I’m blown away by the service, speed and quality we received. I ordered the light on Saturday and by Monday afternoon it was installed! Super fast delivery, which we were given tracking details all th... Se mer
Företaget har svarat
Ordered an item which says it'll be delivered within 1-2 working days, but it still hasn't been dispatched after several days. Tried calling, but no-one ever answers. I've left voicemails and emails... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
Kontaktuppgifter
Storbritannien
- www.lyco.co.uk
4,1
Bra
964 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic customer service.
I had received an order that had some slight shipping damage to one of the components. This company supplied a complete replacement without charge or having to complete any forms etc. The replacement arrived within a working day. All I had to do was to contact the Customer service agent, by telephone, and the whole issue was resolved. Lyco will be my first point of contact for any and all of my future requirements. Outstanding Customer service!
11 april 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
Customer Care Team
The light is perfect
The light is perfect. Simple, uncomplicated and functions well
31 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Many thanks for taking the time to comment.
Kind regards
Customer Care Team
Svar från Lyco Group Ltd.
We are delighted you are so pleased with your purchase.
Kind regards
Customer Care Team
Ordered a outside double flood light…
Ordered a outside double flood light with pir, the order was delivered very quickly and I was Impressed how well packaged it was. The light was a good price compared to other companies.
We haven't as of yet had the light fitted. But the overall experience with this company was very good 👍
22 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
I placed an order for cool white led…
I placed an order for cool white led panel lights they sent me warm white instead bunch of idiots working in there absolutely rip off don't order from them absolute time wasters.
19 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Any customer who is not entirely happy with their purchase can return this under our 30 day return process, contact customerservice@lighting-direct.co.uk they will help you.
Kind regards
Customer Care Team
Ecactly what i wanted at a good price
16 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon
Kind regards
Customer Care Team
Svar från Lyco Group Ltd.
Thank you, we very much value our customer’s feedback.
Kind regards
Customer Care Team
Not to happy….
Not to happy but I guess it isn’t Lyco’s fault but my contract is with them.
Got a text from FedEx saying my order would be deliver between 8.40 and 12.40. Get another text at 8.04 saying, sorry we missed you. Not a great start but it is FedEx’s fault.
If I knew they used FedEx, I would have shopped elsewhere where as FedEx, UPS and DHL are some of the worst couriers, especially in my area.
So here I am writing a review as Lyco emailed me asking how my experience was and I don’t even have my product.
8 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system
Kind regards
Customer Care Team
Empty office so nil response
Mailed Customer Services with a tech query but the reply didn't address the issues, requested again x3 and nil response after 5 days so took my purchase elsewhere, another example of the empty office syndrome?
6 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Kind regards
Customer Care Team
Ridiculous customer service.
Ridiculous customer service.
Stay away from this company.
Over promise and under deliver.
4 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system.
Kind regards
Customer Care Team
I ordered the lights on Friday…
I ordered the lights on Friday afternoon and received them on the day after which was a Saturday. Excellent service 👍will be using this company again ..
2 mars 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
Customer Care Team
Very good quality ceiling LEDs
Very good quality ceiling LEDs. Look good and not as plasticky as some. They arrived very quickly by courier. Perfect for my outdoor home office. Choice of brightness. Great price for the quality.
25 februari 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
No response from CS almost a month
Ordered a lighting expected deliver around 2 weeks. However my builder told me that the timing cannot match. So, ask to cancel order . Lyco customer service return email on 1 Feb 2025 stated that they will reply on 2 working days. Up to now 26 Feb 2025 still no response. Ticket ID 02679943
1 februari 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
I am deeply sorry this has resulted in a cancellation of your order, but I am pleased to see you are in communication with our Customer Care Team
Kind regards
Customer Care Team
Speedy Reliable and Best Prices
I needed alot of replacement GU10 bulbs and two replacement LED downlighters, wanting specific types of each. They were dispatched promptly, I was kept well informed and delivered next day. The prices were very good and customer service over the phone was excellent. Would definitely recommend and I will use them again.
18 februari 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
Customer Care Team
ordered outdoor lights
ordered outdoor lights, one arrived broken i ordered a new light. then 4 months later another light went out. i emailed to ask for a replacement under guarantee. was promised one would be sent, i have chased this for 12 weeks and heard nothing. just being ignored! lights don't last and when they promise a guarantee or replacement they don't follow it through.
24 november 2024
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system.
Kind regards
Customer Care Team
Ordered the lights at 9pm at night
Ordered the lights at 9pm at night, they were there the next day, second time of ordering incredible service.
19 februari 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
Customer Care Team
Great Service and quick delivery
Used many times over the years, bought some more light fittings recently and they turned up super quickly and good quality for a good price. One of my customers supplied a product from them which was faulty and they sent another one no problem for me to install. Top service.
16 januari 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Svar från Lyco Group Ltd.
We are delighted you are so pleased with your purchase.
Kind regards
Customer Care Team
Great price
Great price, delivery very fast and well packaged. Fantastic product
5 februari 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon
Kind regards
Customer Care Team
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
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