Lyco Group Ltd. Omdömen 

I am really impressed with the new table lamp, I bought from Lyco. Great price, Great looking lamp, with that Plush hotel feeling, Fast delivery and well packaged.

Great service, ordered on Sunday, delivered Monday. Wide choice and good prices.

Subject: Formal Complaint – Overcharging and Unanswered Calls

Dear Lycamobile Customer Service,

I am writing to formally complain about being overcharged on my account and the unacceptable customer service experience.

I have been overcharged and attempted to resolve this by calling your support line. On two separate occasions, I waited over 45 minutes without getting through. This is not acceptable.

I request a full explanation of the charges and a refund where appropriate. Please treat this as a formal complaint and issue me a complaint

Still no answer to my email one of the worst customer service ever I have been.

I asked a question about a product as the description made no sense. I had a copy and paste answer off the website, their customer service must be managed by robots without any common sense. I queried the response the product description was garbage. Up til now I still haven't got a response. I did find the same product elsewhere with a different description which did make sense.

Great product and really fast delivery

The product arrived in good order however there were no instructions and when asked for them, was told they do not exist. If there is a next time you need to check.

Returning customer. Very happy with product and speed of delivery, which was tracked with regular updates.

Very fast delivery and product is very good quality thanks

After a simple ordering process then speedy dispatch we were expecting our order on Friday (the day after ordering). Really chuffed with the efficiency.
However after that it's been very poor.
After waiting in during the time slot allocated we were completely flabbergasted to receive a message to say 'sorry we missed you'
I checked that I'd put the correct address on the order and that was fine. We then checked our CCTV only to find there had not been an attempt at delivery from FedEx. I went back on the tracking website only to find a photo showing an attempted delivery location I recognise, but it certainly wasn't our address!!
We then opted to have the delivery sent to a pick up point.
We were told to expect a message to let us know when to collect it. Did that come....no. After checking the tracking it looked like it had been delivered. So hubby cycled along on his bike. Fortunately it was there.
Come on FedEx you can do better than this. You are letting both the seller and the buyer down. Other companies can do it so why can't you?
Unfortunately we are expecting another parcel, due for delivery today via FedEx. No change in their tracking information for 5 days. I'd better not hold my breath

PS the product looks good, still need to install it but initial impression is good.

Good Pricing and product availability.
even though FEDEX damaged our order we reported the issue and were contacted same day by a very polite member of the Lyco Team and the problem was resolved within hours, excellent customer service !!!

Every thing ordering delivering item all just excellent very grateful

Exceptional customer service, resolved replacement of incorrect item within 24hrs, would recommend Lyco

Fantastic shipping speed and great product. My go to place for lighting.

I recently purchased a rope light and specifically ordered the "Cool White" colour. Unfortunately, I received a different colour instead. I reached out to customer service, and they said they would check with their warehouse. It has now been over two weeks, and despite sending follow-up messages, I haven’t received any further response.

I ordered lights Sunday evening and received them Tuesday. I was kept up to date from ordering to delivery. Excellent

Prompt service. Easy ordering, fast turnaround and speedy delivery, what more could you ask for.

I am very pleasantly surprised by the speed of delivery. I ordered the first time at LYCO bulbs on Sunday at 10am, the shipment arrived at my home on Monday before 10am. How did they do it? Some kind of magic. Thank you very much and I recommend to all future customers👍

I had received an order that had some slight shipping damage to one of the components. This company supplied a complete replacement without charge or having to complete any forms etc. The replacement arrived within a working day. All I had to do was to contact the Customer service agent, by telephone, and the whole issue was resolved. Lyco will be my first point of contact for any and all of my future requirements. Outstanding Customer service!