Lyco Group Ltd. Omdömen 

963
•
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered an item which says it'll be delivered within 1-2 working days, but it still hasn't been dispatched after several days. Tried calling, but no-one ever answers. I've left voicemails and emails... Se mer

Betygsatt 3 av 5 stjärnor

**UPDATE** I have changed from 1 to 3 stars as customer service got in touch after I emailed them with my complaint. All sorted now ** **ORIGINAL** Long delays in receiving my order with no forew... Se mer

Betygsatt 5 av 5 stjärnor

The product I ordered late in the afternoon was delivered to my door the next morning, unbelievable! It was well packaged and in perfectly good condition as well as being a good price. Will use Lyco... Se mer

Betygsatt 5 av 5 stjärnor

I ordered an outdoor light and it arrived the next day. The product was great, a proper IP67 product from a proper manufacturer. They are really good lighting specialists. This is the second time I ha... Se mer

Företagsinformation

  1. Lampbutik

Informationen kommer från olika externa källor

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

963 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(963)

52 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fast turnaround

Fantastic company ordered Sunday received Monday mid day, would definitely recommend

3 november 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

A very happy customer

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage.
Delivered next day service. The bulbs look great. Thanks C

1 november 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Betygsatt 4 av 5 stjärnor

You really want a review

You really want a review? Ordered Monday, delivery confirmed for Tuesday and it's now 21:30 on Wednesday and the package has moved all of eight miles to Fedex's depot in Ridgmont.
Apart from the delivery problems the lights are installed and look really good.

29 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

Ordered it 2pm had delivery next…

Ordered it 2pm had delivery next morning now that’s quick

23 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

Great product, swift delivery & value for money

Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent condition.

16 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

great service and prompt delivery

great service and prompt delivery, in these times it is a
pleasure to find and deal with a company that offers excellence service. Well done.15

15 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

Prompt efficient no nonsense service

Prompt efficient no nonsense service.
Did what it says on the tin.

14 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you, we very much value our customer’s feedback.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

I have not used Lyco Group Ltd before…

I have not used Lyco Group Ltd before and the transaction was faultless.

11 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

Next day delivery

We ordered some coving and it arrived the next day at no extra cost. Excellent service.

10 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.

Kind regards
The customer care Team

Betygsatt 2 av 5 stjärnor

Waited in for delivery ( signature…

Waited in for delivery ( signature required), never came. Tracking had it stuck in some depot, not even “out for delivery” yet it still maintained I would receive it by 1800 hrs that day! Still hasn’t arrived but it’s only 10am on the following day(08/10/2025). So don’t ask what I think of the product because I haven’t seen it!

8 oktober 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

I am sorry that you feel your experience shopping with us wasn’t as it should have been.

Let us know please if we can assist further.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

Great service

Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.

24 september 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Betygsatt 1 av 5 stjärnor

fed ex as couriers claim the items were…

fed ex as couriers claim the items were delivered - i have spent 30 minutes trying to contact fedex and then finding out that maybe they were delivered next door

if any company offers fedex as delivery again i will go elsewhere

24 september 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Kind regards
The customer care Team

Betygsatt 2 av 5 stjärnor

Delayed delivery by FedEx

Haven’t received next day delivery of items yet. FedEx scheduled to deliver by 4pm Friday, rescheduled until 6pm Friday. Then rescheduled for 6pm Monday.
Will see what happens, not confident.
Thought this would be useful information for your company.

22 september 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Manger.

Kind regards
The customer care Team

Betygsatt 3 av 5 stjärnor

Disappointed Experience

I placed an order on 1st September, but because one item was on back order until the 5th, the rest of my order was delayed too, which held up my project. The delivery was scheduled with FedEx for the 9th, but it ended up in the wrong part of the UK. Unfortunately, the choice of courier has put me off ordering again. I’ve already lost a day off work waiting for a delivery that may or may not arrive tomorrow.

9 september 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Manger

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

Eterna KCOMCS13 downlights

Brought some round flush LED panels. Great price and spec and super fast delivery.

5 september 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service

Kind regards
The customer care Team

Betygsatt 1 av 5 stjärnor

Customer service is useless!

I bought 4 Dora 3 Circuit Track Lights, item E1798. They don't work in the 3 circuit track lighting system that another 3 circuit TL product I bought from Lyco does (item #63029). I have been calling and emailing Lyco for months, spoken to several different people, and no one provides me with an answer as to why, or a resolution of any kind. Just fobbed off with 'leave it with me and I'll get back to you' over and over again. Do not expect any customer service if you have a problem of any kind. I'll be looking elsewhere now, I've given up trying to give this company my business.

28 juni 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Kind regards
The customer care Team

Betygsatt 5 av 5 stjärnor

The goods were exactly as advertised

The goods were exactly as advertised. I was particularly impressed by the speed of delivery - less than 24 hours

27 augusti 2025
Omdöme utan inbjudan
Logotyp för Lyco Group Ltd.

Svar från Lyco Group Ltd.

Thank you, we look forward to you shopping with us again soon.


Kind regards
The customer care Team

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