Ordered an item which says it'll be delivered within 1-2 working days, but it still hasn't been dispatched after several days. Tried calling, but no-one ever answers. I've left voicemails and emails... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
**UPDATE** I have changed from 1 to 3 stars as customer service got in touch after I emailed them with my complaint. All sorted now ** **ORIGINAL** Long delays in receiving my order with no forew... Se mer
The product I ordered late in the afternoon was delivered to my door the next morning, unbelievable! It was well packaged and in perfectly good condition as well as being a good price. Will use Lyco... Se mer
I ordered an outdoor light and it arrived the next day. The product was great, a proper IP67 product from a proper manufacturer. They are really good lighting specialists. This is the second time I ha... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
Kontaktuppgifter
Storbritannien
- www.lyco.co.uk
4,1
Bra
963 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
So glad we found Lyco
So glad we found Lyco. Prices are good value and the item came the following day as promised.
12 februari 2026
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
The customer care Team
Svar från Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
So far so good
So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.
9 januari 2026
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The customer care Team
What's not to like
I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.
2 januari 2026
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Worst customer service I’ve seen
Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service
6 januari 2026
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant manager
Kind reagrds
The customer service Team
I paid for a delivery that was to…
I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th
4 januari 2026
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further
Kind regards
The customer care Team
The goods arrived on time and the…
The goods arrived on time and the company easy to order with
16 december 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
Light up peoples life
These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future
18 december 2025
Omdöme utan inbjudan
The down-lights were great.
The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.
9 december 2025
Omdöme utan inbjudan
Thieves.
You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!
6 december 2025
Omdöme utan inbjudan
I would leave a review if my order ever…
I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund
30 november 2025
Omdöme utan inbjudan
Great experience
Great experience. Best price online by quite a bit, rapid delivery. Well packaged and as described.
17 november 2025
Omdöme utan inbjudan
Placed my order on a Monday goods were…
Placed my order on a Monday goods were delivered the next day
Every item I ordered was in stock
The quality of the lighting ordered was excellent
Nothing broken in transit
17 november 2025
Omdöme utan inbjudan
Slow customer service
Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days so let's see ..... First lot of products seem good quality so far. This is a trade purchase as a new customer.
Update - correct invoice never arrived....
12 november 2025
Omdöme utan inbjudan
Claire for the WIN
Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so helpful. I got some really gorgeous products I wouldn't have bought without her. Be more Claire I say!!!!
12 november 2025
Omdöme utan inbjudan
We ordered exactly what we needed at a…
We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig.
Will definitely use again
7 november 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The customer care Team
Incorrect site listing
Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm.
YOUR SITE INFO IS INCORRECT.
I have made these fit as job had to been completed on day of delivery.
Not very helpful !
4 november 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team
Kind regards
The customer care Team
Generally good.
Generally good.
My only criticism is the packaging, the outer box had been crushed which also damaged the inner box.
The lights were undamaged and work perfectly.
4 november 2025
Omdöme utan inbjudan
Svar från Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.