Really helpful company, quick to respond to enquiries. I bought a ring at a great price but unfortunately size was wrong (my own fault). Simple returns process. Would definitely use again.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought as. Birthday present.recipient delighted with the watch and its design. Speedy delivery, box also contained everything required included printed return label should the watch not have been... Se mer
Företaget har svarat
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a wo... Se mer
Företaget har svarat
Went in looking for my daughters 16th birthday present her first pandora bracelet.The lady who served me was lovely,patient and very knowledgeable unfortunately I didnt get her name showed me lots of... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Part of the Hugh Rice family, Luxe by Hugh Rice is the destination for designer jewellery and watches, offering popular brands including Pandora, Nomination, Thomas Sabo, Michael Kors, Olivia Burton, Swarovski and many more.
Kontaktuppgifter
PO BOX 614, HU9 9PP, Kingston Upon Hull, Storbritannien
- 0800 342 3180
- admin@luxebyhughrice.co.uk
- www.luxebyhughrice.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchased a bracelet came fast but…
Purchased a bracelet came fast but quality is terrible the clasp keeps coming undone I’d imagine a real Pandora bracelet doesn’t do that I have family who have them and there bracelets never come undone bought this as a gift for my gf and I’m not happy about it I’d like a refund or replacement bracelet
29 februari 2024
Omdöme utan inbjudan
Svar från Luxe by Hugh Rice
We are sorry to hear that your order has arrived and is not in pristine condition, please be assured it is not the standard we expect our customers to receive their orders. Hugh Rice are Official Pandora Stockist. Our Web Team have contacted you regarding this, if you would like to return the bracelet back to Hugh Rice, using the free returns label, our web team will investigate this. We offer our sincere apologies for the inconvenience.
Svar från Luxe by Hugh Rice
Really happy you loved the shopping experience with us. Thank you.
Item exactly as described
Item exactly as described, packaged beautifully and extremely quick delivery.
7 februari 2024
Svar från Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Svar från Luxe by Hugh Rice
We are really pleased you were happy with the service. Thank you!
Bought as Birthday present.
Bought as. Birthday present.recipient delighted with the watch and its design.
Speedy delivery, box also contained everything required included printed return label should the watch not have been suitable.
Great service would happily recommend t family and friends. 👍
5 februari 2024
Svar från Luxe by Hugh Rice
We are thrilled to be able to assist you in finding the perfect watch. Thank you so much for taking the time to leave this great review.
Great service fast shipping
Very pleased will definitely be using again, I made a mistake ordering and needed to change it, very responsive and friendly service fixed my mistake no problem
16 februari 2024
Svar från Luxe by Hugh Rice
That's what we like to hear, thank you for your great review.
Advertising Items Not In Stock
Advertising items on website which they do not have in stock, ordered Thursday PM and email received Monday AM stating no stock
19 februari 2024
Omdöme utan inbjudan
Svar från Luxe by Hugh Rice
We are very sorry for any inconvenience caused. We work hard to ensure our stock levels are correct however our system cannot always update stock levels instantaneously and occasionally a stocking error can occur,
Impressive
Very good website for easy online ordering.
Delivered very quickly ⭐️
Loved the ring ⭐️⭐️
9 februari 2024
Svar från Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service and the product
Amazing service and value
Amazing service and value, will definitely be back in the future!
6 februari 2024
Svar från Luxe by Hugh Rice
Thank you for sharing your online experience. We are look forward to your return visit.
Excellent, kind and helpful staff. Beautiful stock.
I just wanted to say a special thank you to Elizabeth the Manager at Beverley Luxe. She has now helped me with solving two problems with such kindness. My husband’s 60th birthday present was such a worry and with her help it became a real joy to give him the present I brought from Luxe. The customer service is warm, friendly, professional and exemplary. I can honestly recommend this shop to anyone. You won’t be disappointed. X
10 februari 2024
Omdöme utan inbjudan
Svar från Luxe by Hugh Rice
We are delighted to hear that you had such a great experience in store. We will be sure to pass your lovely comments on to Elizabeth. Thank you so much for your 5* review and for sharing this.
Sent to wrong address an when told…
Sent to wrong address an when told them thay was not helpfully at all
6 februari 2024
Svar från Luxe by Hugh Rice
Thank you for sharing your experience, we are sorry to hear about this situation you experienced with your order. We value any type of feedback as it helps us to improve the online service.
Have ordered from Luxe a couple of…
Have ordered from Luxe a couple of times and never disappointed. From ordering to receiving it was a hassle free and quick service. A very very happy satisfied customer.
13 januari 2024
Omdöme utan inbjudan
Svar från Luxe by Hugh Rice
Brilliant to hear you had a good shopping online experience, thank you!
Svar från Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Lovely Pandora ring
Very happy with purchase, genuine ring at great price and lovely presentation.
31 januari 2024
Svar från Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Great service and really fast delivery
Great service and really fast delivery, unfortunately I have had to return the item due the size but it was a seamless transaction and they answered my email quickly, I would buy from them again
18 januari 2024
Svar från Luxe by Hugh Rice
Thank you so much for your 5* review and for sharing your experience
Svar från Luxe by Hugh Rice
That's wonderful. Thank you.
Would highly recommend
Easy ordering and excellent customer service when I called with a query.
16 januari 2024
Svar från Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Svar från Luxe by Hugh Rice
Thank you so much for taking the time to leave this great review,
Svar från Luxe by Hugh Rice
That's what we like to hear, thank you for your great review.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.