This is my 3rd bag. I bought from Luxbags. Outstanding quality and the details are 100 % perfect. Jiaxin responds really fast, no matter if you have questions to the bag or need support. Her knowledg... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Очень хороший сервис, моя сумка пришла быстро и была просто в идеальном состоянии. Продавец была на связи и быстро отвечала на мои вопросы и просьбы. Очевидно что перед продажей сумкам делают реставра... Se mer
Jiaxin is wonderful and very professional. She is highly communicative, too. She makes the process very easy. When there was an issue with shipping she took care of it. This is not my first purchase... Se mer
Found exactly the bag I was looking for! Accurate description of bag condition, great photos to show it, and it shipped quickly and looked better than exacted. Jiaxin was very responsive and accommoda... Se mer
Företagsinformation
Skrivet av företaget
Luxbags is a Hong Kong- and France-registered purveyor of authentic pre-owned designer handbags and accessories. Luxury fashion is aspirational, yet often remains out of reach. Waiting lists at fashion stores, limited editions, prohibitive pricing, and a second-hand market plagued by counterfeits, scams, and snobbish or indifferent customer service can frustrate your aspirations. At Luxbags, we believe luxury should be shared, not hoarded. Our vision is to empower, not to gatekeep. We offer a sustainable and accessible pathway to iconic handbags, minimising environmental impact while maximising style. Our mission is to provide exceptional value on authentic pre-loved designer pieces and deliver unparalleled customer service, becoming your trusted destination for pre-loved luxury. We curate a collection of inspiring pre-loved treasures that empower you to own your dream bag and fulfil your aspirations in fashion and beyond. At Luxbags, we engage professional cleaning and restoration services to give our bags a makeover before they go to their next owners. We believe that these bags all deserve a second chance at being cherished by a new owner, and we invite you to join us on this journey of extending the lifespan of our favourite bags. As a business that is committed to promoting sustainability, we are always seeking new ways of reducing our environmental impact. By providing a space for stylish and sustainable fashion, we hope to inspire others to embrace the second-hand luxury movement and contribute to a more socially and environmentally sustainable future.
Kontaktuppgifter
4,8
Utmärkt
118 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great!
Prompt responses, fair negotiation, quick shipping. Wish the purchase came with a dust bag and/or box, but that's okay. Condition was just as described. Super happy with my purchase!
20 oktober 2025
Omdöme utan inbjudan
They are so helpful & professional
They are so helpful & professional, quick response & delivery. the Hermes Kelly is in excellent condition as described, & very helpful when at the end I’ve asked for exchange as the colour is not what I wanted. Definitely will purchase again from them & highly recommended this seller.
2 oktober 2025
Very responsive
Very responsive, quick delivery to another country, and my wife is ecstatic.
17 september 2025
Wonderful communication and Customer…
Wonderful communication and Customer Service! Very happy transaction.
6 september 2025
Очень хороший сервис
Очень хороший сервис, моя сумка пришла быстро и была просто в идеальном состоянии. Продавец была на связи и быстро отвечала на мои вопросы и просьбы. Очевидно что перед продажей сумкам делают реставрацию, так как все потертости и поломки (фото которых также были на сайте) были отлично замаскированы. Также у сумки была свежая сертификация сделанная перед отправкой. Определённо точно буду заказывать винтажные сумки от этого продавца снова.
6 september 2025
Omdöme utan inbjudan
Bag is great, just as hoped
Well, the website was good, and the quality of my bag is excellent just as described. But it does smell like cigarettes and the shipping was slow, but that is prob normal for Hong Kong - California.
24 augusti 2025
Seller was AMAZING
Seller was so kind and flexible. Communication was also amazing 10/10 would buy again!!
8 maj 2025
Excellent experience
Experience was great from the original customer service responses to delivery. Bag in great condition.
30 juli 2025
Birkin 35 - a seamless process
Jiaxin is so communicative, patient, and responsive during the entire process. She chatted with me, sent videos, answered questions, and was even proactive in checking on tracking info post-shipping. As a small business owner myself, I value her commitment to providing a great experience for clients. I purchased an Hermes Birkin 35 and couldn’t be happier with the condition it came in—better than expected. Excited to work with her in the future! Thanks Jiaxin!
15 juli 2025
Communication was excellent
Communication was excellent. They are open to questions and queries and responded quickly. Love my purchase!!
17 juli 2025
Jiaxin is amazing
Jiaxin is amazing, I love my vintage Dior saddle bag so much I made an unboxing video on my TikTok. Shipping was great, she was so responsive and nice and even gave me a good discount. Thank you queen
15 juli 2025
Very happy with my experience
Very happy with my experience. Bag is gorgeous arrived as described. Shipping was seamless and timely.
8 juli 2025
Love
Love. Well packaged and protected through transit. Came with a certificate of authenticity.
10 juli 2025
Great experience!
Wonderful buying experience! I scored a great deal on a rare vintage Dior Lizard Green Corset bag in great condition. Upon arrival, I noticed a small tear on the bottom of the bag, which wasn’t noted in the listing, only a stain in that area was mentioned. That said, the flaw is minor and doesn’t take away from the overall value, condition, or rarity of the piece. I’m very happy with my purchase and would definitely consider buying again in the future.
22 juni 2025
Very responsive
Very responsive. I reached out with specific request, was assisted very quickly. The lady found a bag that I was looking for and it was delivered to me even earlier than expected.
12 maj 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.