Lucky Brand Omdömen 

As others have said, Luckybrand.com has a horrible online return and/or price adjustment policy. I purchased 4 pairs of pants for $69.99 from the website approximately 4 weeks ago. Since then, those same pants have dropped in price from $69.99 to $27.99! I asked for a price adjustment and I was told that price adjustments have to be requested within 7 days of placing an order or 7 days of receiving an order. As a result, I consider myself to be out $168. But as a courtesy, they did offer me a 15% discount on my next purchase however, I let them know I would not be purchasing anything from them again!

I wish I could choose even less stars for my experience with lucky brand! The team is extremely unprofessional and incapable of reading the history of emails. A lot of lies and inability to provide any guidance correctly . Since September 2023 cannot get my money refunded , since November it’s claimed to be refunded shortly ! How much more can I wait for my money to be refunded ?! Unacceptable!

Echoing what others have said, the online return policy is ludicrous.
I received a pair of jeans missing the belt loops. My choices were to pay to return the jeans, or visit the store in person to return. I realized too late that the Lucky store had closed. My option was to call them and negotiate a return via mail, which they refused.
I elevated to a supervisor, Paula, who eventually agreed to issue an immediate refund if I sent photos.
I did this, Paula responded, then someone else started emailing to start the process over from the beginning, saying they had to receive the faulty jeans before they would give the refund.
Every email started with the same sentence, as if robots are running customer service.
Needless to say, extremely frustrated. Although I've been a customer of Lucky for 20 years, I will not longer shop the brand due to the downturn in quality and service. Bye, Bye Lucky.

Awful Experience. Took them 10 days to ship my pair of jeans due to “Warehouse issues” told them I need the jeans by a certain date, they confirmed it would happen but of course it’s not. I called customer service they provided an overnight shipping code for a second pair… the code didn’t work, called customer service back and they said they couldn’t help me because of a long system update. Trash. No reason to ever support this company

Customer service at Lucky Brand is some of the worst service I have ever received with any online order. I tried to make a return in store and their sales clerk and their customer service person argued between themselves on whose inventory is charged. Customer Service Rep since he was located in Mexico he couldn't help me. Neither would accept my return even though the original order arrived already open and missing half the order. I settled on accepting a return label to send the item back for the return and they hit me with a $8 return fee. I strongly suggest never buying from them online as their infrastructure is poorly flawed.

Galleria Dallas asst store mgr lied & demanded an email or a return, even with receipt! Sounds like extortion & is illegal. 1/2024-tried to return 2 t-shirts purchased at the Galleria/Dallas store to another Lucky store (called ahead) The system did not detect the receipts bar code or manually in. One assoc tried to do a store credit & only said it would be a credit. Deception. She yelled at me. I called the orig. store purchased & that mgr, Raven, yelled continously at me on the phone when I asked about the problem & she should tell Corp. Sales Audit team about the system not reading receipts. She demanded I leave "now" so she can try to do the return. I hung up. Only 1 CS phone # - which is online orders only! I called again & filed a Sales Audit Store complaint. CS said they will get back to me in 3 days. WIll see. Called a 3rd store to find out an email is NOT required to do a return! Dallas/Galleria mgr who yelled at me did lie. The co. are liars, deceptive, mean. A law suit should be done.

Everything went wrong. Worst customer service. Charged for item they said they wouldn't charge me for since not available. Provided incorrect tracking number. Wont' ship in time frame provided. My request to speak to a manager was not fulfilled.

Terrible customer service. My jeans were mislabeled, or at least it’s the first pair of 31/30 jeans that were at least three inches too wide. The customer service rep was rude and unhelpful, and refused to refer me to his manager upon request. Plan to spend $8 to return any item even if it’s mislabeled or defected (after spending $10 for them to ship it).

It’s too bad, this brand used to be top quality. Now they sell junk and their customer service none existent.

Appalling customer service. I purchased two necklaces on the website and the description said they were “gold plated metal.” When they arrived, they looked cute, but I was shocked to see that they were made of plastic. I wanted to return them, but the return fee is 8.00. I thought that since the description was entirely false and it would cost less than 2 dollars to ship them back, that this seemed a little high. I contacted customer service where they asked for everything but my fingerprints and then spent ten minutes trying to convince the rep that I wasn’t lying, taking several photos, at which point she just said that it didn’t look like plastic to her and there was nothing she could do, but offered me a ten percent coupon. I said not to bother as I wouldn’t be ordering again from a company with such poor customer service. A real shame because I have loved everything else I bought from there. If this is the way they treat their customers, however, I’m no longer interested.

Bought a pair of jeans from their website. THEY sent the wrong style. Contacted them to see how to return and would they provide a shipping label. Their response: "..in case you will be charged we will waive off the return shipping charges..." In other words, I pay to ship them back and they'll waive the shipping fee for reshipping the correct pair. In essence I pay shipping twice for one pair of jeans.

Lucky should not be able to keep customers money when Lucky does not send order. They are thieves.
Refund my $8.00.

Ordered an item then was partially refunded and item returned to warehouse without my knowledge. I reached out to inquire why I received $6 on a $30 order; apparently my order was rerouted back to the warehouse. Lucky issued another partial refund. The refund amounts issued only covered 2/3 of the total amount paid, not shipping or taxes. When I contacted Customer Service, I was told that the last amount of my refund could only be creditted if I paid for another order. At this point, why would I commit more money to Lucky in fear of the situation happening again? I requested a refund for shipping and taxes on an item I never received yet was told that the system would not allow it and during normal business hours a supervisor was not able to assist; I would need to get a call back on the weekend. As I was giving customer service my number for a call back, they claimed to not hear me (had not moved in hours) and ultimately hung up. Wow. I get not having access at their level but after 60+ minute conversation with no interference when I am finally receiving help, the call suddenly drops? That is shameful. So I am calling back, to probably have another 60+ minute conversation yet hopefully getting actual assistance to resolve my issue with Lucky Brand.

Worst customers service ever.
8 dollars to pay for the return…. I let you imagine how many people make mistake when they order. 8 dollars each time. How to steal money from people !
Impossible to change the size after ordering 2 minutes ago..
Never order online for sure !

SCAM- Don’t order from this company!!! Thought it was legit, they supposedly sent my package to “Anonymous” in another state and when I called their customer service they fished for information.

Ordering online is such a hassle. I was pleased to make my purchase and never received an order confirmation until 2 days later saying it was shipped. Shortly after receiving the shipping notification email, I received an email saying a few items were cancelled. I was very much confused because it had said it was shipped and I was billed the full amount. I reached out to customer service and they confirmed two items from my order have been cancelled. Their solution was to wait for that cancelled item to be in stock and purchase it once it is available...what?! They want me to spend more money on an item that was initially in stock yet got cancelled after I received A SHIPPING CONFIRMATION. I am beginning to become weary of this company. I have noticed, if I stand correct, the clothing is made in India...their customer service seems to be based in India and most of the customer service representatives have names that are native to India. This makes me also aware that scammers are huge in India...so beware. I am currently in contact with their representatives and looking for information to see what is really going on behind the scenes of this shady company and my order. I am truly dissatisfied with this company.

Complete trash. I’ve had my order canceled on three occasions with them saying all the items are out of stock and to check the website at a future date. Every item is listed on their webpage is listed as in stock for each order attempt. The customer service reps are obviously going off a script as I was called meggie by the rep in one of the emails.

AI would do a better job at customer service than whatever outsourcing they are using. Completely worthless company.

Sent a return back properly that is now lost and has been in one location for three weeks (lost) the package is insured through them and they will not refund the lost item until they receive it to the location. They will not be getting the package ever as it is lost. Costs like this are built into your company and your shipping methods so just give me the refund.

Absolutely the best clothing line. From panties and bras to jeans, if it says, "Lucky Brand", you can bet the s*** be Banging!! I'm an older, white hippie/gen X with an a** and every single time I try on a Lucky Brand jeans I lament, "where were you in 1983?" and then celebrate, because the jeans fit me like a glove, big butt, small waist and all! The bras and panties fit perfectly, give me lift without cutting into my flesh and look sexy. I'm lucky that Lucky Brand finally made it here, before I'm too old to enjoy it. I'm gonna be buried in it, head to toe, it's in my will.👍👍

Worst customer service I have EVER experienced. After sending me the wrong jeans 6 weeks ago, they are doing everything in their power not to provide a resolution. They keep blaming system errors and glitches. If they have been having system glitches for 6 weeks, then they need to fire their entire IT team. However, it seems as though something deeper is going on as I am seeing the same stories from various other people. It seems as though either Lucky Brand has been sold to some fly by the night company or they have outsourced their customer service and have been given the guidance to never ever do anything to actually provide a resolution to the customers who have been wronged.

All I wanted was for them to send me the proper jeans that I ordered 6 weeks ago and to include a return label so that I can send back the pair that they mistakenly sent me, but they are refusing to do so.

Lucky used to be a great brand, but after this experience I question if I will ever order from them again. There is a reason Lucky Brand has an F rating from the Better Business Bureau.

Won't be ordering again. They send you whatever size they have in stock, not what size your ordered. Waste of time and money. Happened twice in one week.