Lucky Brand Omdömen 

Terrible customer service experience with Lucky to the point that I will not purchase from them again. They do not permit delivery instructions during their check out process (delivery to my building requires a code). I made a purchase and contacted customer service to provide that information. They said they couldn't add the information since the order had been processed. They said to contact the company shipping the package. Turns out I can't do that since I wasn't the sender of the package. I presume they were stolen because they never showed up. When I contacted Lucky about this, they said to take it up with FedEx.

Horrible customer service of their defective product they claim they cannot help with. A $34 tshirt with defective stitching bought yesterday and they cannot help. Adios lucky brand, you are now a use to be decent clothing line in my opinion.

Fack you *Un* Lucky Brand. You had a simply task. I ordered a pair of shorts in a specific size, color and style I expected it in that size. You failed to meet those basic three criteria. Wrong size, wrong color, wrong style... wrong company. Never ordering from you again and I'm telling everyone I meet to never order from you. This is the third time. Once is forgivable, twice is odd, three times and fack you.

I ordered a bunch of shirts cause they had a sale for the 4th of July, truly the ONLY reason I would ever shop with them since they make sub-par clothing at a ridiculous price.
Not only did they send me the incorrect size, but wrong shirt all together. I call customer service, of course, only to be told that if I wanted an exchange that I’d have to go to a lucky store. Every Lucky store within a 50 mile radius closed due to their bankruptcy. Could I just send back the wrong shirts and have the correct order sent? Nope. Could they honor the sale price if I returned via mail and repurchased the correct shirts online? Nope. So what can you do for me?…….. a big irritated huff under his breath “ma’am I’m sorry that you were not satisfied with your recent experience.” F****** a**h***. Im not even mad about the wrong shirts being sent!! I’m pissed that I am being told now that you can do nothing to fix your mistake.
I’m returning every bit of what I bought now and will NEVER buy anything associated with that brand again. It will all end up at tjmaxx, Marshall’s or Ross anyways.

Cute tops with pretty fabric that lasts two
wearings before it’s full of holes!! I hand wash these, as well. Poor quality so stay away. I got these at Marshall’s.

Ordered 2 pairs of jeans on June 5th and it claimed to have shipped on June 6th. As of June 22nd they never showed up. Lucky would not refund my money until today (6/22), they kept insisting I wait until the 21st even though tracking never updated once from "Waiting for carrier pickup." I will not be ordering from Lucky again because I don't trust that I would receive what I ordered and I despise the fact that they held onto my money for almost a month before agreeing to give it back. They SHOULD replace my order and send it overnight, but at this point I'm just glad to be done with the whole ordeal and will be on the lookout for my refund.

I purchase a pair of sandals the bassie strap sandal and i wore them 3 times and they broke apart! i contacted lucky and they did not offer anything to make it right! for what i paid for the sandals, they should have lasted alot longer than 3 wears!! lucky sucks and they dont care. not lucky ever again.

Very professional on all counts--delivery and price adjustment from customer service. High quality garment. Completely recommend Lucky Brand's website.

Same as everyone else. We paid for expedited shipping and it took 2 weeks for part of the order to arrive. The tracking info was not correct. We ordered 9 items. 2 came in on time for the expedited cost but were the wrong item. the other 7 items arrived over a week later. When we opened the second package it was only 4 items. It should have been 7. We checked the packing list and the packing list had 4 items on it but it only matched 2 items. Also got some packing list for 7 pairs of kids roper boots to be sent via amazon which I do not believe lucky carries. I called customer service and they cannot issue a reshipment of missing items. You have to wait 10 days for a refund then reorder items you may or may not get. By far the most unorganized inept retailer I have ever ordered from.

Don’t shop at store 2502 at keystone Indiana or deal with customer service online. They processed my order since the size was not available in store. The store processed my order without repeating what I wanted the cost or the address. She said all done. I was like well what was the total cost and such. Come to find out I was charged full price and when I called her out on that she said when it comes in just bring it back to the store I’ll refund for the difference! Um NO! So she calls customer services to cancel the order and but can not give me any cancellation number or confirmation number but they sure as hell take your money in seconds. When I say I need something that says it’s being processed they get mad won’t call a manage and tell me they are the manage not yet can’t even tell me their store number when I’m on the phone with customer service. I. store was horrible and so wasn’t online customer service. They try to make you wait for 24 hours before a call back from a manager.

crappy company, the return policy is horrible. I'll stick with macy's, They were rude also. By By.

The company has very manipulative ways of doing its calculations of shipping, discount, the way the mislead you on their website and lure you into buying their products!

I'd give a 0 if I could. but do not buy from lucky brand clothing. They are a scam. They will take your money and send you what you did Not order and the shipment comes out of chicago, but they want you to send back to china which costs more than the product.
Buyers beware!!!

Order jeans from their online store and paid an extra $25 for expedited shipping after five days and no package. They decided to cancel the order siding unforeseen circumstances and refuses to refund my money.

Ordered a jumpsuit, I live in the UK and it came very quick. It was exactly as described and as it was in the photo. Didn’t have any issues. I’m unsure why people are writing bad reviews, their stuff is great. Will be using this site again!

Small chain saw / pruner is fine, but the plastic case it came in was no match for the postal service. Case broken in 7 separate places and is useless. Perhaps better packaging from point of origin is needed.

Bought over three hundred dollars worth of jeans, tried to return two pair with a big hassle. Upon my request for a return of two pair of jeans with my receipt, under thirty days also my jeans had all tags and were never worn and I was in there computer system as well they would only give me a store credit. The two brothers that waited on me at the Burlington Mall store talked to each other in a foreign language about my return in front of me HOW RUDE CAN YOU GET!! My opinion shop somewhere else where you’re treated fairly and with respect. Called customer service three times and left my contact number without a return call after a month. GO ELSEWHERE!!

customer service is TERRIBLE ive had people hang up on me. Im always disappointed with their CS. It's almost as if they tell their reps to be rude. Im not kidding. They charge for shipping and returns which means you're wasting $18 on shipping if a pair of jeans don't work out. Seems like a poor choice if you want customers to venture out and try your clothing. I went out of my way to buy from their store rather than amazon recently and I should have just bought from amazon to get free returns. Im out $18 for trying on a pair of pants.

So I saw this great looking mock half zip men's top 100% cotton which is what I was searching for. Jumped online and it looked too good to be true, marked down from a retail $98 like 70%! I was skeptical but UPS dropped it off within just a few days and it was beyond my expectations, and I'm super fussy. Pretty much true to size as well. I'm feeling lucky here!

ordered from this shop, the item does not represent what is advertised, very poor quality