Lucky Brand Omdömen 299

Ordered Ribbed Henley Tee in Olive Floral for $49.50. With shipping it was $51.01. Received The Beatles Carnegie Hall Boyfriend Tee in Canoli Cream for $39.50. With Shipping it was $53.91. This was another customers order sent to me by mistake. I called customer service and tried to get a refund, was told to go to chat and send pictures. Went to chat and sent pictures, was told I have to ship it back and once they verify it was received they would refund me, which would take however long for them to verify it and then up to ten days to process the refund. I have multiple issues with this due to the shipment they would receive back with the packing slip is not mine. So in essence they would look at it and refund the other lady AND the “free” label and paperwork they sent me has me getting refund of $37.12. Something is seriously wrong with this company. I did not receive my item. I should be refunded $51.01. The math ain’t mathing. I now have to drive thirty minutes to the brick and mortar so I can get my full refund. Stay away from this dishonest and obviously poorly run company.

The website is very poor. They advertise things they are not selling and they won't let the cart check out. Really bad design, logistics, customer-facing website. An obvious example of a failure of AI in retail.

Rude and entitled

My overall experience was very poor. I ordered 4 shirts and later got an email saying part of my order was cancelled due to items being “no longer available” even though their website states that they are available. When I got on CHAT to ask if it’s possible to get the cancelled items in a different size, I’m told that I have to go back and create a new order and pay shipping again.

I've bought 2 items in the last year from the lucky brand. Although I liked the design and the feel, they don't last. I've worn this new t shirt 2 times and it's pilling. Too bad the material wasn't better quality.

I tried to return my item at the store but the store was CLOSED permanently.
But on Lucky Brands Website it listed the San Jose CA location (Valley Fair Mall).

No communication at all from Lucky Brands because I need a label to return the item ($76+).

This brand, like so many out there, is taking all the quality out of their products. Their men's jeans are so fragile that you cannot run them through a dryer! You have to hang them to dry. The "denim" developed holes and the stitches popped loosed in the legs after barely six months! It is SO bad that I gave up and tried a test since I was going to thrown them away: I tried to rip them. To my shock, it was VERY easy to rip them with my hands! It was hardly any tougher than cardboard! God what atrocious "quality." Sadly, other brands are doing this too such as Levi and Lee. Lucky is the worst of the three and I wouldn't spend my hard earned money on their jeans ever again. They look nice but they're an awful quality product. I have 30-year-old jeans from my childhood that have barely one hole in them. These developed holes in less than 5 months.

Lucky brand manufacturing needs to move back to El Paso, Texas. After year two of China handling the manufacturing, lucky brand boots quality has fallen off a year after year. No more original boots with quality materials, especially the souls and the heels. Walking Lucky Brand boots for two weeks and you’ll need a new pair. It’s not worth it anymore at the price it cost to replace the heel tips. Fabric doesn’t hold up at all. It’s not even close to the original photo suede the loan reel. Good boots gone bad lucky no more.

I have been a loyal customer exclusively (not joking) wearing their jeans for over a decade now, but I think I am going to try and find a retailer that sells near me. I got a gift card I have been desperately trying to get rid of for 3 months now. They constantly cancel orders for sale items even though their system says they have 2 or more in stock, leaving you with extra money on it and a bunch of separate orders. Quality and fit are all over the place, too.

They take so long to process returns and get money back. I have tried to combine returns, and they have lost my items. They returned one item and "lost" the rest. They said I need to buy multiple return labels, which are $8 per label, because their system doesn't allow you to combine orders onto a label. I've gotten multiple orders due to gift cards I have been trying to get rid of, and their constant cancellation of orders. I refuse to spend a ton of money on returning items because they constantly cancel orders due to their poor processing.

Some customer service people are nice, but some are rude and blame you for their processing people losing items when you included the necessary information in the package. They refunded me, but I was worried they wouldn't because of their processing issues.

Love there jeans I order all the time will not again. I should not have to pay the return shipping fee of $8 and also they keep the $10 shipping fee I paid to receive order absolutely ridiculous.

I purchased two pairs of jeans a year ago and they have both developed significant tears where the back pocket flaps attach to the jeans. The jeans were $69! I have had a lot of negitive experiences with lucky but I found their jeans and men's clothing to still be of decent quality. Well, now their jeans are garbage too. I'm done with them. Levi's from now on.

the worst experience DO NOT BUY FROM THEM!!! I purchased from them and the jeans did not fit and i had to pay 8 dollars to ship them back and did not get the full refund with tax’s i spent 95 and they say that i get 82 dollars but i returned them over 3 weeks ago and never got a refund. they have the worst customer service ever. DO NOT BUY FROM!!! i have been basically scammed out of 13-14 dollars from them. truly a horrible experience and brand.

Terrible!!! I returned an item which tgey received in the 23rd of December and I’m still waiting for my refund. I keep contacting customer service and they keep telling me tgey are processing the return. Will never shop at lucky again.

I have been a customer for 20 years! Noticeable decline in condition of items and in correct sizing over the past 2-3 years. Most frustrating is receiving a top labelled XS (I am under 5ft and weigh 106lbs), but which can fit a very large person, with sleeves hanging some 6 inches below my wrist. This incorrect sizing happens over and over again. I am done, it is too frustrating and tiring to communicate again and again and to make repeated trips to UPS.

Recieved a damaged shirt with two holes in the front. Product is unworn, with tags still attached. Lucky does not allow online exchanges, and only offers a return option. They charge $8 in shipping to return THEIR DAMAGED ITEM. (No stores near me for the "free exchange" in store.) I was probably naive to think this brand had improved their quality. Lame policy for a defective product. Never again.

I ordered pants 32 waist by 31 length.. they made me sent them photos with proof. Then tried to trick me by saying it's right. It should say 31x32 to be correct (which is FALSE). Then they jsut want me to return them and waist all of my time and money and everything without any discounts or anything in the future.

Never buy again ordered wrong size and tried to cancel order 2 hours later was told by customer service system does not allow them to cancel orders never again

Would give ZERO stars, but that's not an option here.

I placed an order, and as it was going through noticed the delivery address was incorrect. I called them 2 minutes later to try to change the shipping address or cancel the transaction completely and would go back and fix the mistake. Customer service said there's nothing they could do after an order has been placed. I asked to speak to a supervisor. They said they'd have to call me back as all the supervisors were helping other callers. NEVER got a call back. Will now have to report it as never receiving my order after the fact. HORRIBLE way to do business. Will NEVER buy from them again.

They offer "expedited shipping" for $20 but they ship it the exact same day in the exact same method anyway. You don't get it faster. They just take and pocket $20 for literally nothing. And it's impossible to cancel, so you better order 3 weeks in advance, at the latest.