Lucky Brand Omdömen 

Won't be ordering again. They send you whatever size they have in stock, not what size your ordered. Waste of time and money. Happened twice in one week.

i went into your lucky brand jean store at South Park Mall ...i have never been in one of your stores..im a male and i use to buy my jeans at Guess..i didnt know what to buy so one of the clerks in the store named Shelia helped me and a friend i was with..she knew exactly what i needed, she was very friendly and knew her job well...the experience with her service was 5 star excellent..i wish all stores had a sales person like Shelia.

I have been trying to buy 4 pairs of jeans and a belt from this company through their website. I’ve tried this on 5 separate occasions, all of which have been cancelled by the company. When contacting them they claim that my billing address does not match the shipping address. Their representatives I had spoken with indicated they resolved the issue just for the order to be cancelled again. I tried 3 different cards and a debit, tried PayPall as well … hell I even cut-n-pasted my address directly from my CC company … and all were canceled.

I don’t know if thier reps were competent in their job or lacked basic language skills but their accent was extremely difficult to understand.

I’m tired of all these cancelled orders placed an order with Robin’s Jeans and had no problems.

Lucky really needs to resolve this issue as they just lost a customer of 10+ years.

I recently purchased a blouse on the Lucky Brand website and it did not fit. I wanted to return it at a store but it was not allowed because I paid through PayPal. Really? As a result, I had to pay an extra $8.00 to ship it back which they took off my refund. I basically will get $13 refunded for a $34 purchase. That is ridiculous customer service. I just don't understand why I can't return to a store no matter what payment I used. I will not order from their website ever again!

The complaints on Trustpilot are accurate descriptions of the shopping experience with LuckyBrand.com. The shipping is slow, the return process doesn't function correctly, and emailing customer support is a waste of time.

I recently purchased 2 different pairs of jean shorts and returned one. I was unable to request a refund on the website and had to ship the package at my own cost. This appears to be intentional given the amount of complaints about the issue on Trustpilot. It took LuckyBrand 2 weeks to process the return and they charged me an extra $8 for a shipping label they never even gave me! Email support stated, "Please note that if you use the included return label we have provided, $8 will be deducted from your refund for the return shipping costs." However, I was never issued a return label!

So I had to call the hotline and argue for 15 minutes and provide my USPS tracking number in order to prove that I deserved a $8 refund for a label that I never received in the first place. It is taking another 48 hours for the $8 credit to process.

Miserable experience. I will never shop here again.

Wrong order sent. Complete nightmare trying to return it. Was told a UPS mailer would be sent via email. Every day, same story for over two weeks. Finally paid for return shipping on our own expense. STILL haven't received refund. Company is just completely inept.

Incompetent customer service representatives. Purchased a dress from Lucky Brand that arrived damaged. Representative emailed me a return label that was supposed to be free because of their error sending a damaged dress. A month later I received the refund and it was short $18.63. Called serval times and spoke to several representatives. I was told by their supervisor that they charge customers $10 for a label and $8.63 for shipping. They will have to put in a request to refund me the money. Their customer service representative are rude and don't have the skills to solve any problems. I will never shop with this company again.

Your order will not arrive on time.
You will not receive what you ordered.
The quality of the clothes is terrible.
They take ages to respond and even when they do your questions aren’t answered.
Never again!

ONLY because I have to leave a star!!! MORE than TWO months and STILL I've received NOTHING!!!!

NEVER....AGAIN!!!

The Tshirts are awesome but the shipping and customer service are a cluster. Lost the package. 1 month, 20 emails, 2 people saying they reshipped it expedited (when they didn’t) and a thirty minute phone call later- I received most of my order. The clothes shipped to me 30 minutes from my house, and it took a month. From Walton, Ky to Union, Ky took a month.. I was offered a 25percent discount for my trouble, but then they forgot to even email that to me. Honestly, comical.

Do not buy from Lucky Brand! I should have read reviews before ordering as Lucky Brand has the lowest rating I’ve ever seen! This was worst purchase of my life. Sizes kept changing in my “bag” & when I finally received these incredibly expensive items, they were all incorrect sizes; too small. I even tried to contact them immediately after placing order, realizing errors showing on my screen, & was told they could not contact warehouse, nor could I & that warehouse does not check their messages. When I tried to return them using their on-line system, it states they are not eligible for return as I have not received them! I just spoke to staff & they confirmed they were delivered! Also, they don’t issue pre-paid return shipping labels. Said I had to wait for UPS to send me one; then it would take 8-10 days to process plus more time to get my refund. And I’m going to be charged $8.00 which is not stated any where! They call it “buyer’s remorse return”. (In the meantime, we have had excellent luck on all levels with GAP. Choose them!)

Ordered two tops online from Lucky Brand. One had seams with unfinished stitching. Much of it was not stitched at all. The other has loose stitching. I am getting the run around and finger pointing on a return label. They are blaming it on UPS but cannot prove it is in the queue at UPS and is not showing up on my UPS dashboard. Based on these reviews, I am debating whether or not to even send them back as a refund may never arrive. What a mess from a once terrific brand.

Was really excited to receive a jacket I ordered online, but after ordering it and waiting for awhile, received order cancelled email. Seriously? I was already planning my outfits lol needs to be more efficient. Shein has better customer service lol

$100 jeans - while they are comfortable, they completely wore out in under 6 months. This was with light wear, mostly to my office job. They have no guarantee or warranty like Eddie Bauer and some others, your just straight up out of luck! I won't be buying again and suggest others think twice.

AWFUL! I have been incorrectly charged for an item. Every time I call get a different answer. I have spoken to every supervisor at Lucky. 'Refund takes 3-5 BUSINESS days' ok it's been like 20 of them. I am currently disputing with my own credit card because I am getting nowhere with this company. NEVER SHOP HERE ONLINE. I have reached out the news/investigative segment.

Still haven’t received my refund it has been over a month… just like the other reviews say, they give you the run around. Some people do get a refund but it’s less than they should, and it takes a long time. I am hoping I will eventually get something from the $314 they owe me… who knows if they will. What a SCAM. If I don’t get my refund I don’t know what I will do, I am disabled and live on a fixed income. This company is criminal and someone should close them down. I’ve never been treated so horribly in all my life. If they do end up refunding me and fixing this issue, I will update or edit my review.

I returned my whole order but was not refunded in full, so I messaged them via the chat. The person I talked to claimed that they do not refund the shipping and taxes (not sure that's legal since I didn't keep anything. Why should I pay the taxes on something I do not own).
But guess what, they actually kept MORE then what the taxes and shipping were.
And on the chat when I said it was ridiculous, the person just ignored me and closed the chat. Like how do you treat your customers???

Paid,took weeks to ship, said was delivered but never received it. Customer service initially responded said it was delivered to a mailbox and signec for,, not true.. stopped responding..

Horrible Customer Service and Horrible Return experience. Wish I could give ZERO stars!!! The items I received were different than what I ordered and I had to call Customer Service 3 times to try to get a return label. I sent back my items nearly 2 months ago, which Lucky received. They finally processed part of my return but charged me twice for return shipping. I contacted Customer Service two more times - each time the reps gave me different answers- and I am STILL waiting for the refund for the mistakes they made. I will NEVER purchase from Lucky Brand again - and I strongly suggest you don’t either!!!