Link Financial Outsourcing Omdömen 

Reece was very friendly, polite and very understanding, im very happy with the service

It was a very good experience the agent Christine was very helpful and explained all I had to do to set up a new direct debit she helped me through it and was very understanding nothing was to much trouble
10 out of 10

Hello i spoke to Shannon today and she has made my day,she listen to me and gave me great comfort .great customer services

Link have been nothing but so understanding kind and helpful and for that I am so grateful. I spoke with Siobhan today and she was amazing helpful and again so kind. Thank you from the bottom of my heart for being so thoughtful understanding kind you guys are amazing. Ellen.x

The man I spoke to was named Reece.
He was pleasant, helpfull and very professional.
He was a pleasure to deal with and settled my enquiry efficiently and in a timely manner.

I received a phone call from Reece this morning from link finance he was very helpful and pleasant. And we resolved the problem as a team. X

The Advisor was amazing and was really reassuring about my situation which made me feel instantly comfortable to open up. Amazing service!

Janine was most personable, eager to assist & professional telephone manner

The lady who I got through to today (I believe her name was Lisa) was absolutely amazing this morning. I had anxiety about calling today, and she made everything so relaxed and easy. I was able to sort it all out with her. Great customer service.

Very rude staff members mangers to never ring you back or email you as promised. The worst ever am leaving a very bad review

From the very beginning of the call, they took the time to properly listen to my concerns and understand the issues I was experiencing with my account. I never felt rushed or dismissed. Instead, they were patient, attentive and incredibly supportive throughout the entire conversation.

What impressed me most was their determination to actually resolve the issue rather than simply provide a quick answer. They took ownership of the situation, worked through the problems with my account and made sure everything was properly addressed. They explained things clearly, kept me informed and made what could have been a stressful experience feel straightforward and manageable.

Their professionalism, patience and genuine willingness to help were exceptional. It was clear that they truly cared about providing a positive experience and making sure I felt listened to and supported.

This is exactly what excellent customer service should look like. The call handler is an absolute credit to the company and deserves recognition for going above and beyond. I finished the call feeling completely reassured, valued as a customer and extremely grateful for the help I received.

Please make sure this feedback is passed on to both the call handler and their manager, as service of this standard absolutely deserves to be recognised. A huge thank you for such an outstanding experience!

What i had deemed to be a difficult uncomfortable experience was made pleasant,Jo talked & guided me through every step & was very reassuring.
Nice to have someone actually listen to your needs

Link are an absolute shambles. We have been contacting them for 4 months to clear a debt. Every time we contact them we get a different story for why they can't help us. Every time it is "its not my department: I'll leave a note for them to ring you", but won't give a phone number to contact the correct person directly. They have never rung back once in those four months, and I have had to ring them again.

Thank you for the breathing space it's really appreciated.

Decided to finally clear all my debt and Mohammed at link financial has been nothing but helpful and informative. Paying towards my outstanding balance did not feel as daunting as I expected it to and was actually a breeze! Thank you Mohammed

Ethan was amazing. I was so scared before calling Link. He was empathetic, patient, understanding and seemed like an all round good dude.
Link financial isn't the boogeyman I assumed they were.

Very good help off Reece