Capquest Omdömen 1 638

Not within their power to reduce the ĺack of communication from the company they took over the debt from.

Thank you so much for looking after me

She was really helpful and polite

Clear instructions to make a payment or offer advice

SCAMMERS - GOT MY NUMBER AND TEXTED ME, WHEN I TRIED TO CONTACT THEM THEY COULDN'T GIVE ME INFO, SAYING THEY GOT THE INFO FROM THIRD PARTY

These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible folk might give them some money. Shouldnt be allowed to trade.

Capquest have been very helpful in sorting out my current situation.

Quick to do but problem of once settled it not close down automatically. Quick call and got sorted.

Took account of my circumstances

I was very anxious about contacting Capquest about my account, the lady I spoke to instantly put my mind at ease & was so helpful & mindful of my circumstances. I eas actually grateful they reached out to me as addressing the issue has stopped it impacting my mental health. To sum up, it was a really positive experience. It’s so sad that customer support operators get so much abuse from what I understand, they’re there to help you not make the situation worse. Thank you for helping me rectify my problem

It was so easy to make payments very helpful online and will be paying my debt of each week didn’t think it would be that easy to make payments brilliant

I dont know this company. They have taken money from my account for what l dont know. I have no idea who capquest are or what they do. I need them to stop taking money from my account. Helen Brooksbank

It’s been very helpful and co-operative.When I needed any help the company always helped me .when I made a phone call I didn’t have to wait for a long time like other organisations that is very positive.

Although this is the 6th time I have done this since I spoke to Capquest On Monday, I am happy to do this again, but, please, no more texts.

The lady I spoke to was very kind to me. She explained things clearly to me. She didn’t judge, nor did she harass me for money I don’t have.

Good job, all round!!

Your agent was very polite and understanding.I felt at ease throughout our conversation. At the end of which, I felt very reassured.

very polite and fast response, Martina was very friendly and understanding,

I have recieved many emails over the years from this company and the previous company saying I owe over £7000 which I’m not aware of from 28years ago I know that if I had any such debt that it would be statute barred by now and now they are sending me correspondence to say I can pay £1800 to settle the account any company would send you a breakdown of the debt not just sending out random emails scamming money off people, concentrate on debts that you can legally chase and not statute barred debts!!!

This company buys historical debt to try and reclaim it. In this case a debt owed by my brother who now has dementia. The debt they claimed owed, was so historical that nobody could recall what it was for, even them. But apparently the last payment was made in 2008 for £50. This means that the debt is over 6 years old (in England, 5 in Scotland) with no payments made and so it is statute barred.

If you chat to their AI webchat and mention the fact that the debt is statute barred and they will suddenly tell you that the account is all settled and closed. No need to pay the one time offer of 15% off or even 66% off. It is actually an unrecoverable debt and you don't need to pay anything. They are just hoping that you might not be aware.

Hello, I formally would recommend Nicola from the Scottish office I spoke with yesterday March 21st for outstanding customer service, about a Lloyds account. She was empathetic, polite, understanding and courteous. I had had horrible day up to speaking with her on phone, but her kindness made me feel a million dollars. Thanks Nicola your one of a kind.

Kind Regards
Mr Lorns