Lifelight Mobility Omdömen 

I found dealing with this company, a very frustrating experience and will NEVER buy from the owner, Gary, ever again. Honesty, returning my calls, answering my calls, furnishing warranty details when requested, was very problematic for him to convey, do or give. Very lacking in all respects. Log all dealings with this person and beware.

Thank you for finally giving me the final piece of the jigsaw and confessing, as to why you would treat a disabled customer in a slippery and clandestine way.

Firstly, the statement that you have written for all to see, that it was a discontinued model, was not on the website description of said powerchair. If it had been, I would not have purchased a chair with an expired and limited shelf life. So what you have stated here, is that it was not a current and new model, was actually discontinued, where I possibly would not have had the full use for my money, where spare parts could have been a problem, as they were not manufactured any longer. So in essence, the power chair that you sold me, was not really fit for long term purpose ?

I contacted you a day after it was delivered, by phone concerning the unpainted areas, where you offered a good faith refund of £100. When we spoke, you did not offer a 14 day cooling off period. I questioned why it stated Ex display on the Freerider delivery invoice, where you FAILED to tell me that it was a discontinued model and stated that it was new and that’s what they put on invoices, if it is put together and already set up. Again, if I had known that it was a discontinued model, I would have wanted a full refund.
It also took me 6 weeks of chasing to get the £100 paid.

The chair had a failure on one of the suspension struts, so I contacted you, sent you pictures and a copy of a service report. You left me in limbo, where I had to chase you again. You actually lied to me about when said part would arrive. Delivery date that he stated, came and went. I rang the store, 4 times, where I either had no reply ( wouldn't answer ) or 2 young ladies answered and stated that Gary would ring me back immediately. I was given the run around and he would not take my calls.

Over 3 weeks later after initial contact of the fault, I then receive a text from a delivery company, that my new part was on route. It arrived the following day and I had it repaired at my expense. 4 days later, he emails me and asks when the courier could collect the broken item. I questioned him about my warranty and that he should have repaired it for me, as per his conditions set out on his site, re repairs under warranty on new power chairs sold.
He replied via email, that as far as he could see, that I had a parts only warranty. I asked him twice via email, to point me in the direction of where it stated this on his site. He failed to answer me, took down the web page of said power chair ( full html source already copied and downloaded by me anyway ), as it was the last month of any warranty. You Gary, discontinued the contact between us ( my email is still up and running ) and the broken unusable strut, was thrown away on the day that I had to pay my own costs for labour. I told you this via email.

I’ve contacted Freerider and my Power chair was discontinued over 2 years prior to purchase. They state, that some parts may be available via Taiwan, if none can be found in the UK.

For your information
1/All Web Pages from the online Lifelight site were copied and downloaded. Screen shots also taken. Including the Freerider Cambridge Web Page, that you have now removed.
2/ I have contacted Trading Standards, through the Citizen Advice Bureau.
3/ I will be be sending you a letter. Ref reimbursement of the cost of having it repaired as a Price reduction under the Consumer Rights Act 2015.
4/ A letter of intent may follow shortly afterwards.

So you are confused ? Makes sense now. I have noticed from reviews and feedback on platforms across the web, that you often use the same excuses towards disabled customers and try to blame others for you’re inadequacies . Very naughty and not professional.

Customer service is arrogant and appalling. They clearly do not care at all about potential customers. My order was not fulfilled because there was a problem with payment, but I was not made aware of this and they still sent me an order confirmation. The item didn’t arrive, and I was only told about the payment problem when I chased it, I just received a one line reply. No response to my subsequent email asking why they hadn’t told me and what I should do next. Very disappointing and puzzling.

Customer services was not very inspiring when I spoke to a young woman to find out when my scooter was arriving.
Also the £90 set up fee is over the top as when it arrived the engineer told me that the scooter had been assembled weeks ago. So I probably would have received it ready assembled without the large fee.

Good knowledgeable advice and prompt delivery.

Very good, delivered quickly.

Delivery was as promised. The mobility scooter was well packed and arrived on a timber pallet which was efficiently wheeled into our garage. A point to note is that I doubt whether the size of the pallet would have been able to get through a normal domestic door.
The scooter lives up to the description on the website

Good service, bought a set of lithium batteries for mobility scooter. At least twice the range, probably closer to three times the range, and less than half the weight of lead acid batteries. Delivery took a few days, but we were sent notification when the batteries had been dispatched.
Would definitely use this company again.

Just brill - wide range, clear web site, good stock and prices, quick delivery as ordered and in A1 condition, it's why I repeated my experience, thanks

Fast delivery, great product and customer service. Will definitely use again 👍👍

I wish all company's would be like this one they really put the customer first honest trustworthy I found this was great to have some one who you could trust

Purchased an electric scooter from this company May 2019, right from the start there was an electrical fault with it, this company did try a couple of fixes but were unable to find the fault, the scooter was pretty much useless and was parked in my garage most of the time in frustration I asked a local company to look at the scooter and they fixed it straight away informed Lifelight that it had been repaired by others at a cost of £70, the did say they would refund the £70 but like their previous promises this has not happened, rubbish company to deal with and a total lack of communication they say they have contacted you but actually haven’t.

I feel I must respond to the utter load of BS you have put in you reply, the reply is totally out of context which proves my comment you are full of hot air and not worth dealing with.

1 I have never received a cheque for £70, check your bank account!!!
2 I did not receive emails on 5th or 20th Dec, check your sent box.
3 I never had a receipt for the £70 as you know in my email to you I had paid cash as I was so pleased the scooter was now working and said to you it would be a nice gesture if you reimbursed me which you agreed to do, your email dated Dec 2nd.
4 Your engineer on the 26th Sept did not leave the scooter in full working order as you well know from my emails sent to you!! If it had been in full working order with no faults found why did you ask me to return by parcel post the battery pack as you thought there must be a loose connection also when the battery pack was returned to me there was no change with the ongoing fault?
5 Following an email to you in Nov setting out three options a new scooter, full refund or repair by third party to which you did not reply although you say you did I decided to see if a local company could carry out the repair which they did.
6 I was very surprised to receive an email from you asking if you could deliver a brand new scooter to replace my in your words (scooter in perfect working order) I emailed you stating the scooter had been repaired to my satisfaction by a third party and not to send a replacement.

Nothing like the BS you spouted in your reply I guess you were getting me mixed up with another unhappy customer.

Just so you know how incompetent your company is the fault was the four pin plug and socket between the main body and motor unit not making a proper connection, this feeds the motor and electric brake (ring any bells the fault I described all along).

Can’t wait for more BS in your reply.

Great service, polite and punctual. Highly recommended.

I must comment on the superb service and advice given before even placing an order for a mobility scooter.Slmilarly the “ glove delivery service “ is well worth the cost.

Excellent and very professional people. I would recommend them to everybody I know.

Gary felt honest and trustworthy to deal with. My mum suffers from anxiety and finds it hard to deal with strangers coming to her home but Gary made her feel safe and not like she was being duped into anything. Gary gave us various pricing options to suit different budgets and was excellent with his communication. Highly recommend

It was easy to deal with this business on line and the product appears good and arrived in good time. The only small thing I would say is that I had no way of knowing when goods would arrive. I emailed them and was given the day which was correct but it should be known at and on confirmation note.

Ok so I needed a part on next day delivery, so next day rolls around and no part that I orderd....
I called several times to chase and I was given tracking details that dident track anything at all.

Lastly I was told twice today I would be called back before close of play (17:30) this dident happen.

As of now iv had to pay over the odds to get the part from a different company as time was the biggest issue.

So pretty disappointing and my advice to people in a rush for parts.....
BUY FROM SOME ONE ELSE

I placed an order for 2 tyres and on completion received an acknowledgement via email my order was accepted. I waited in the knowledge that my tyres would arrive within 7 days or so. However, 2 and a half weeks later I'm still waiting. I've made several phone calls to chase up my order. I've been told the company was closed as they're on holiday. I don't begrudge anyone a holiday, but if your business will not function whilst your on holiday, you put a notification of this on your website so people know they won't get orders actioned. My money has been taken but my purchase is not forthcoming, postage has been paid for but not been used. What sort of company is this? Twice I've been promised a call back to let me know what is happening but, yes you've guessed it, no phone call. Utter crap, the impression given is people with disabilities are easy targets. This is one the credit card company can sort.

Following the below reply from the company;

Utter twaddle. No cards left through the door. My wife being disabled is home 99% of the time and no emails or messages were or have been sent saying the parcel is out and due for delivery. If you are unable to fulfill an order, lieing about it doesn't do the company any favours. Even me making several phone calls to the company failed to get any answers as to the whereabouts of my order. An apology is much better than a lie!

Yet again I have a response. I have cctv installed at my property and there is no visits by a courier and certainly no refusal to accept a delivery, especially as the tyres were desperately needed. From this I can only surmise the tyres were delivered to another property, hence why they were rejected!