Rose who works at LifeLight 15 The Hyde SG2 9SD was so helpful . She went above and beyond to explain the products they sell and was very experienced in her field. I would highly recommend thi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary felt honest and trustworthy to deal with. My mum suffers from anxiety and finds it hard to deal with strangers coming to her home but Gary made her feel safe and not like she was being duped int... Se mer
Customer services was not very inspiring when I spoke to a young woman to find out when my scooter was arriving. Also the £90 set up fee is over the top as when it arrived the engineer told me that... Se mer
Good service, bought a set of lithium batteries for mobility scooter. At least twice the range, probably closer to three times the range, and less than half the weight of lead acid batteries. Deliver... Se mer
Företagsinformation
Skrivet av företaget
We work hard to make sure that you get the right help and support before you make your choice to buy a product, however, once you have made your purchase we are still there should you need us. After sales care is VERY important to us as we know that true customer care happens many months after you have made your purchase. You are not forgotten when we have delivered your goods!
Kontaktuppgifter
15 The Hyde, SG2 9SD, Stevenage, Storbritannien
- 01438 211154
- customerservice@lifelightmobility.co.uk
- www.lifelightmobility.co.uk
4,4
Utmärkt
72 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very accommodating
Very accommodating, very very helpful & pleasant, I'd highly recommend this shop and I'll be returning soon, I felt comfortable not pressured in anyway, thanks
1 april 2026
Omdöme utan inbjudan
Rose who works at LifeLight 15 The Hyde…
Rose who works at LifeLight 15 The Hyde SG2 9SD was so helpful .
She went above and beyond to explain the products they sell and was very experienced in her field.
I would highly recommend this establishment for you're mobility needs .
A much better 1 to 1 customer service then some of the big mobility stores .
And a very well stocked up shop wirh lots of scooters and loads of other mobility products too at very competitive prices .
Rose was just so attentive to all my needs .
Easy parking too for customers.
Forget the rest she was the best shop assistant in every aspect.
11 februari 2026
Omdöme utan inbjudan
Very helpful
Very helpful, even rang me after I'd placed the order on line to make sure I'd order the correct tyres for my father's wheelchair.
20 september 2025
Omdöme utan inbjudan
Really impressed with how easy the…
Really impressed with how easy the website is to use, clear details and fair prices. My order came earlier than expected and communication throughout was excellent. Highly recommend this company.
4 oktober 2025
Omdöme utan inbjudan
Speedy, efficient service
I had an emergency and lots of commitments to fulfill.
Gary came the same day and fixed the problem (he even cleaned my scooter)
An excellent family business, they have customer ethic spot on.
Thank you
Regards Audrey👵🦼
9 oktober 2025
Omdöme utan inbjudan
great service
nice an simple placed an order it arrived within 3 days fitted same day lovely clear instructions
10 oktober 2025
Omdöme utan inbjudan
Absolutely first-class experience
Absolutely first-class experience, from start to finish. Ordered a pair of puncture-proof tyres for my mobility scooter and they arrived the very next day, perfectly packed and exactly as described. Couldn’t be happier with the service.
3 oktober 2025
Omdöme utan inbjudan
Good Customer service cost NOTHING
The Scooter we bought from them in June 2024 has developed a fault . On the 19th/20th June this year (25) a very loud clicking from the rear wheel became apparent. As the scooter was still under warranty at that time I contact the supplier Lifelight ,the owner came back right away and told me that all I needed to do was take off the wheel and remove a pin and then grease the axle . When I told them I could not do this the owner of Lifelight said I could pay £125 to have an engineer come out and do this ,I said the scooter was under warranty, Maney emails have been sent directly to the owner of Lifelight but no matter what I say they still will not have the problem fixed all the owner has said is that it is WEAR AND TARE and thats not covered by the warranty and by just looking at a video I made of the noise he diagnosed the fault as being WEAR AND TARE I would caution anyone about buying from Lifelight because when things go wrong that mean they have to fix it under warranty they shark there responabilitys. Trading Standards have now been involved and I await there help.
19 juni 2025
Omdöme utan inbjudan
Svar från Lifelight Mobility
We have never once denied sending an engineer to you. We have repeated this to you in numerous correspondence with yourselves. Our terms (publicly available) state the for warranty callouts we will charge a callout for the engineer to visit and diagnose the fault. Upon diagnosis of a genuine manufacturing fault we will refund the callout charge in full and this is always done before the engineer leaves the premises. The engineer will then record the faulty parts and replace them there and then (if stock is on the van) or request parts be ordered. We will then return to replace the ordered parts when they are available. If the scooter would be off the road for more than a week a courtesy scooter would be arranged and left with the customer. We have had 9 warranty callouts this year and every single one has been a genuine fault and refunded in full. As an alternative we have asked if (as the scooter is now just over 12 months old) if an annual service has been booked as that way the service engineer could diagnose the fault and let everyone know. Remedial action could then be taken. Unfortunately, the customer will not tell us if a service has been booked or not as apparently that is confidential information.
Our warranty policy is quite clear and we will uphold any claim for a genuine manufacturing fault without any quibble. We have re iterated this to the customer numerous times which he seems to have difficulty understanding. Unfortunately, wear and tear is not covered under our (or any manufacturers) warranty policy.
The customer contacted the manufacturer (UK and Far East) of the scooter and was told the same thing.
The customer purchased the product which was delivered very quickly (no review left for that by the way) and was aware of our terms and conditions at the time of purchase, as they are freely available on our website.
We work very hard to provide a very good all round service to customers both in delivery and support. This can be seen by the vast majority of reviews left for us.
Website clear
Website clear, prices fair, delivery beat expectations by arriving the very next morning.
13 juli 2025
After several disappointing attempts…
After several disappointing attempts elsewhere, Gary personally matched a custom seat cover for my scooter, sent it before payment to confirm fit, and processed everything once I was happy, honestly the most trusting, above-and-beyond service I’ve experienced in years!
12 juli 2025
I wasn’t aware the inner tubes
I wasn’t aware the inner tubes advertised with the tyres were not the correct size and were smaller
7 juli 2025
Omdöme utan inbjudan
Svar från Lifelight Mobility
We ship the products the customer orders. If the wrong size of inner tubes were ordered we cannot be held responsible for this. We have however sent you the correct inner tubes for the tyres you ordered free of charge.
Needed puncture-proof tyres urgently
Needed puncture-proof tyres urgently; Lifelight dispatched them the same afternoon and even tracked the courier for me, keeping me updated until they arrived.
9 juli 2025
always great job
always great job. never ever let me down.if gary says hes coming to pick my scooter up ,he shows up.
9 juli 2025
Omdöme utan inbjudan
No order arrived
I phoned up check when my order would be delivered they told me the following day but the order never arrived. No contact from them I had my tyre fitter ready to fit the 4 tyre so it cost me 60 pounds for him. To do nothing will not be using them anymore.
17 april 2025
Omdöme utan inbjudan
Svar från Lifelight Mobility
We are sorry to hear that your delivery did not arrive. We supply tracking details with every order we dispatch to both the email address and mobile phone number supplied by you with your order. This is to enable you to track you delivery and plan accordingly. The courier also notifies you by email and by text of an expected delivery window. This is to make the receipt of your delivery as hassle free as possible.
You would have received the delivery updates both by email and by text. It is prudent to arrange professionals to fit the goods you have purchased once you have actually received them to prevent the situation you found yourself in.
We dispatch all orders in a timely fashion to make sure you receive your order as quickly as possible, however, once the goods are with the couriers they are no longer in our immediate control.
You asked us when delivery would be and we checked the same tracking details that you would have had and they were marked as out for delivery that day. We are not sure why we should be held responsible for the actions of a third party.
Superb company , strongly recommend
Superb company. Won’t go anywhere else now. Ordered new wheels and castors for my wheelchair by phone , staff were super helpful and kind and polite and order arrived a few days later. Quality is beautiful and my chair now looks classy all in black !
Thank you lifelight!
6 mars 2025
Omdöme utan inbjudan
Solid tyres
Quick delivery, items as described no problems and very easy to deal with I would certainly use again and recommend thanks.
28 februari 2024
Omdöme utan inbjudan
Puncture proof tyres
I ordered 2 puncture proof tyres for my mobility scooter. ordering by phone was so easy and the guy on the phone was helpful and pleasant. I ordered Monday and they were delivered Wednesday.
I would definitely recommend and will use again
26 februari 2024
Omdöme utan inbjudan
Exceeded my expectations
Exceeded my expectations, so helpful and easy to deal with
1 februari 2024
Omdöme utan inbjudan
Easy to find what you need on the…
Easy to find what you need on the website, excellent delivery and great prices
19 februari 2024
Omdöme utan inbjudan
Easy Ordering, Fast Delivery & Great Aftersales
Very easy ordering and fast delivery. Competitive pricing.
When I had a problem with the couriers I emailed Lifelight and the problem was solved within a couple of hours. Great aftersales service.
Recommended AAA+
16 februari 2024
Omdöme utan inbjudan
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