Lancaster Gate Assistance Omdömen 

First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance,
They arranged the recovery for my motorcycle and a temporary one while claim is going through,also my physio for my recovery and solicitor.
All the staff are friendly and helpful and have really helped at a stressful time.

Quick and easy delivery. No extra time wasted, everything well explained. Very friendly 🫡
Thanks Steve Bull

Lee was a great driver calling well in advance and being patient. Overall really happy with the services.

Calm and understandable

I had a good experience and the man who delivered the bike was Verry polite his name was Lee

Very friendly and professional service from the delivery driver, Andy.

Amazing communication and where very quick to deal with my situation they’re service is brilliant and I would highly recommend

Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the information I needed in what I would class as a reasonable time frame. A phone call and Jade sorted everything out within 15 mins a big thanks to Dave and Jed who delivered and collected bikes and managed to fit around my time available.

Andy was super informative and helpful with my pick up and drop off.

Brilliant guy very friendly

Excellent job ! Great service! Collected by Steve Bull ! Very polite!

Nicely good communication &so quite lovly

Delivery driver is god person on time deliverd he made my day

They’ve been brilliant start to finish, a lady called Grace especially so as I wasn’t familiar with a lot of the things that came up originally, but she was more than happy to explain everything to me

This has been a new experience for me and I have had great communications from the service throughout the whole process. Everything was explained in easy terms and I had help from family and they were made to feel just as important as I was.
Julie the last person to us speaking to was helpful and explained everything. I even had an email thanking me for out time.
Would highly recommend the service and company.

To be honest , I didn’t get any problem .
Everyone answer to all my questions kindly.
My claim was sort it in short time .
Thanks for help me .

My experience with Lancaster Gate Assistance has been extremely disappointing.

What should have been a straightforward process of agreeing a vehicle valuation and settling my claim turned into a frustrating and unnecessarily prolonged experience. Despite agreeing a valuation, the company has not paid the full amount agreed and has withheld the VAT element of the settlement without what I believe to be a valid justification. I have formally complained about this, but the issue remains unresolved.

There were also several other problems, including delays in collecting the hire car and a failure to provide me with a copy of the vehicle valuation report despite my requests.

Overall, I found the claims handling to be poor, with a lack of transparency and communication throughout the process. Based on my personal experience, I would not recommend Lancaster Gate Assistance and would encourage others to consider this carefully before using their services.

⭐⭐⭐⭐⭐

I honestly can’t recommend Lancaster Gate highly enough. Maisy, Tyler and Toby have all been absolutely brilliant throughout the handling of my no-fault motorcycle insurance claim.

They have been incredibly professional, helpful and patient, and have worked tirelessly to secure a very fair settlement from what was an extremely difficult third-party insurer. They never gave up and continued to work hard, on my behalf throughout the whole process.

Every phone call is answered, emails are sent promptly, and every member of staff I’ve spoken to has been professional, friendly and courteous. Most importantly, they made me feel like a person and not a problem, which made such a difference during what was a very stressful situation.

I genuinely can’t thank Maisy, Tyler and Toby enough for all their hard work, patience and support. They have been fantastic, and I would absolutely recommend Lancaster Gate to anyone looking for motorcycle insurance.

Thank you so much for everything! ⭐⭐⭐⭐⭐

Very polite staff and good customer service. The lady explained to me in detail how the service is dealing with my claim and what I must do to speed up my claim! Excellent job !