How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... Se mer
Företaget har svarat
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... Se mer
Företaget har svarat
Long waiting time (otherwise would have been 5*) Excellent member of staff who took my call. She was patient and helpful.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Kontaktuppgifter
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Storbritannien
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I spoke to Sarah who was amazing at…
I spoke to Sarah who was amazing at solving my issue very quickly. She was really nice and made everything easy and quick!
3 februari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning Celine
Thank you for your kind feedback! We’re so happy to hear that Sarah was able to resolve your issue quickly and make the process easy. We’ll be sure to share your compliments with her—she’ll really appreciate it!
Have a great day
Kelly
Svar från Leep Utilities
Good afternoon Christopher
Thank you for your feedback! We’re delighted to hear that Michelle was very helpful. We’ll be sure to pass along your kind words to her.
Have a great evening
Kelly
Excellent customer service
I was able to speak to a lovely customer service lady, called Michelle within 5 minutes of calling Leep Utilities.
She was extremely helpful and dealt with my questions immediately and allayed my concerns. She kindly sorted my direct debit to a monthly payment so that I could spread the cost more easily.
2 februari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Catherine
Thank you for your lovely feedback! We’re so pleased to hear that Michelle was able to assist you so quickly and help put your mind at ease. It’s great to know she resolved your questions promptly and helped arrange a monthly direct debit to make things more manageable. We’ll be sure to pass on your kind words to Michelle. Thanks again for taking the time to share your experience with Leep Utilities!
Have a great evening
Kelly
Hi was speaking with Noah today
Hi was speaking with Noah today, he was very helpful and patient with me, Noah went the extra mile and expanded how the water meter reading works, he did not rush the call and was very friendly.
3 februari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Zakaria
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Noah was helpful, patient, and took the extra time to clearly explain how the water meter reading works. Providing friendly, thorough service is very important to us, and we’ll be sure to pass along your kind words to Noah. We truly appreciate your feedback and are always here if you need anything else!
Have a great evening
Kelly
Jessica was really helpful on the phone…
Jessica was really helpful on the phone and helped me through the process of setting up an account online and sorting a direct debit easily and seamlessly.
2 februari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning Hannah
Thank you for your lovely feedback! We’re so pleased to hear that Jessica was able to help you set up your account and direct debit so smoothly. We’ll be sure to pass on your kind words to her 😊
Have a great day
Kelly
Very helpful and comprehensive support.
Very helpful and comprehensive support.
2 februari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good evening Carolyn
Thank you so much for your kind words! We’re glad you found our support helpful and comprehensive with Hannah. We truly appreciate your feedback.
Have a great week
Kelly
amazing customer service
amazing customer service, listened and provided great help!
2 februari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good evening Esther
Thank you so much for the kind words! We’re thrilled to hear y
Have a great week
Kelly
I spoke with an agent call Hannah
I spoke with an agent call Hannah. She was very polite, professional and took her time to listen to me. She made sure I understood whatever information she was sharing with me. She was very helpful. Thank you Hannah.
30 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Benedicta
Thank you so much for taking the time to share your experience! We’re delighted to hear that Hannah provided such polite, professional, and attentive support. She truly takes pride in making sure our customers feel heard and well-informed. We’ll be sure to pass along your kind words to her. Thanks again for choosing us—we’re always happy to help!
Have a great weekend
Kelly
Gemma was a great help when I called up…
Gemma was a great help when I called up today. She swiftly helped with sorting out my issue. Thank you Gemma 🙂
29 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning Zee
Thank you so much for your kind feedback! We’re really pleased to hear Gemma was able to help and resolve your issue quickly. We’ll be sure to pass your thanks on to her 🙂
Have a great weekend
Kelly
All my questions were answered and my…
All my questions were answered and my queries were resolved. I was happy with the patience of the agent that I spoke with, she was very patient with me asking questiins and she provided abswers promptly
29 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning Mr Osagie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that all your questions were answered and Hannah was patient and prompt in resolving your queries. We’ll be sure to pass your kind feedback on to her.
Have a great weekend
Kelly
Fantastic customer service from Jess
Jessica was incredibly helpful with my enquiry and was able to reassure that the matters were to be resolved.
28 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Ryszard
Thank you for your kind feedback. We’re pleased to hear that Jessica was able to assist you and provide reassurance that the matters would be resolved. We’ll be sure to pass on your comments to her.
Have a great evening
Kelly
The agent I just spoke to was very professional
The agent I just spoke to was very polite and made sure my enquiries were duly addressed.
He also explained the services to me as a new client and I am happy about that
28 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Collins
Thank you very much for your kind feedback. We’re delighted to hear that Mike was polite, addressed your enquiries thoroughly, and took the time to explain our services clearly. We truly value new clients and are glad to know you had a positive experience. We look forward to supporting you again in the future.
Have a great evening
Kelly
Very good communication
27 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning Desire
Thank you for your kind feedback. We’re delighted to hear you were happy with the level of communication you received from Hannah.
Have a great day
Kelly
The gentleman I spoke eith was very …
The gentleman I spoke eith was very helpful patient and pleasant
He sorted out everything so quickly and efficiently
Was a great way to start my day as this was my first call first thing in the morning
27 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning Kerlyn
Thank you for your lovely feedback. We’re really pleased to hear that Noah was helpful, patient, and pleasant, and that everything was sorted quickly and efficiently. It’s great to know we could help make such a positive start to your day. We really appreciate you taking the time to share your experience.
Have a great day
Kelly
The agent I spoke with was friendly and…
The agent I spoke with was friendly and understanding of my request. Thanks Gemma!
26 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good Morning
Thanks for your feedback! We’re glad to hear Gemma was friendly and understanding and could help with your request. We’ll be sure to pass on your thanks to her 😊
Enjoy your day
Jo
Great service
The agent I spoke with, was polite, friendly and professional. She accommodated my request and was very efficient.
The only downside is the awful music playing when waiting for the call to be picked. Its a little chaotic, something calmer would be nice to listen too while waiting.😀
23 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon
Thank you so much for your kind feedback! We’re really pleased to hear that Jess was polite, friendly, and efficient, and that she was able to accommodate your request.
We also appreciate your honest comment about the hold music. Your feedback is valuable, and we’ll be sure to pass this along to the appropriate team as we’re always looking for ways to improve the experience while you wait.
Thanks again for taking the time to share your thoughts — we hope to assist you again soon! 😊
Have a great evening
Kelly
Michelle was very helpful and got to…
Michelle was very helpful and got to the bottom of a on going long term issue
She was patient and thoughtful and I really appreciated her help .
Thank you so much
21 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Sue
Thank you for sharing your experience. We’re delighted to hear that Michelle was so helpful and took the time to resolve a long-term issue. Her patience and thoughtfulness are greatly appreciated, and we’ll be sure to pass along your kind words. Thank you again.
Have a great evening
Kelly
This morning I spoke to Mike he was…
This morning I spoke to Mike he was very helpful and kind and and assisted me very quickly.
22 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Hamida
Thank you for taking the time to share your experience. We’re glad to hear that Mike was helpful, kind, and able to assist you quickly. We’ll be sure to pass along your kind words to him.
Have a great evening
Kelly
This morning I was assisted by Will
This morning I was assisted by Will. He emailed me the information I required promptly, having updated on my existing application form. He was polite and helpful.
21 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good morning
Thank you for taking the time to share your experience. We’re delighted to hear that Will was able to assist you promptly and provide the information you needed while updating your application. We’ll be sure to pass along your kind words to him. Please don’t hesitate to contact us again if we can help with anything else.
Have a great day
Kelly
I called today and spoke with a lovely…
I called today and spoke with a lovely lady called hannah. She was extremely helpful and kind towards me. She helped me sort out my debt and also gave me information I wasn't aware that I was entitled too. Thank you hannah
21 januari 2026
Omdöme utan inbjudan
Svar från Leep Utilities
Good afternoon Emma
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that Hannah was able to help you and provide clear, supportive guidance. We’ll be sure to pass on your lovely feedback to her. If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Have a great evening
Kelly
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.