I had to phone up and speak to Leep regarding my account, I spoke to a lady called Michelle. Every time I speak to somebody at Leep you get a genuine person, somebody who is respectful, polite and he... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had. Webpage is easy to navigate.
Företaget har svarat
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person... Se mer
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Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Se mer
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Företagsinformation
Skrivet av företaget
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Kontaktuppgifter
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Storbritannien
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
UtmÀrkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
I was really impressed with how quicklyâŠ
I was really impressed with how quickly Gemma responded and how efficiently she helped resolve the issue. Iâd been paying a much higher direct debit than necessary, and Gemma promptly talked me through the options available going forward, as well as confirming a refund for the credit on my account.
22 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good afternoon Ami
Thank you so much for your lovely feedback. Weâre really pleased to hear Gemma was able to resolve the issue quickly and clearly explain the options available to you. Itâs great to know she could help reduce your direct debit and arrange the refund for the credit on your account. Weâll be sure to pass your kind comments on to Gemma.
Have a great day!
Kelly
Hanna was happily helpful
Hanna was very patient and helped me to understand what to expect from my next bill.
21 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Davina
Thank you for your kind feedback! We're so glad to hear that Hanna was patient and helpful in explaining what to expect on your next bill. We truly appreciate you taking the time to share your experience
Have a great day!
Kelly
Great service and very helpful on theâŠ
Great service and very helpful on the phone
21 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great customer service, made the process easy
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had.
Webpage is easy to navigate.
21 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Mrs Tudor
Thank you for your wonderful feedback! We're delighted to hear that the account opening process was easy and that our team member was polite, helpful, and able to answer all your questions clearly. Itâs also great to know youâre finding our website easy to navigate. We truly appreciate you taking the time to share your experience!
Have a great day!
Kelly
Svar frÄn Leep Utilities
Good morning Wesley
Thank you for your feedback! We're delighted to hear that Mike was very helpful in handling your query. Weâll be sure to pass along your kind comments to him.
Have a great day!
Kelly
Very nice lady on the phone
18 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning James
Thank you for your lovely feedback. Weâre delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
14 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Lily
Thank you for your kind feedback. Weâre pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails MikeâŠ
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
19 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Kate
Thank you for your kind words. Weâre sorry to hear it took several calls and emails to get the issue resolved, but weâre delighted that Mike was able to get to the bottom of it for you. Weâll be sure to pass your feedback on to him â heâll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
A great customer service experience
A great customer service experience, a young lady called Michelle, very helpful and knowledgeable.
Thank you.
18 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Jon
Thank you for your kind words. Weâre delighted to hear you had a great customer service experience. Michelle will be very pleased to know her helpful and knowledgeable support made such a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.
Have a great day
Kelly
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
13 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Aurelija
Thank you so much for taking the time to share your experience. Weâre delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and weâre so pleased Michelle was able to provide that support. Weâll be sure to pass along your lovely feedback to her â including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
I had to phone up and speak to leepâŠ
I had to phone up and speak to Leep regarding my account, I spoke to a lady called Michelle. Every time I speak to somebody at Leep you get a genuine person, somebody who is respectful, polite and helpful. Nothing is too much trouble for these staff members. Michelle was professional courteous and incredibly helpful she was patient and kind regarding the issue and did her upmost to help nothing was too much trouble. Staff and Company alike deserve praise for their endeavours. So thank you, Michelle, and also to your coworkers.
Warm regards, Malcolm
13 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Malcolm
Thank you so much, for your incredibly kind words and for taking the time to share your experience with us.
Weâre delighted to hear that Michelle provided such professional, courteous, and patient support, and that she was able to help resolve your account query. Itâs especially rewarding to know that every interaction youâve had with our team has felt genuine, respectful, and helpful â that is exactly the experience we strive to provide.
Your praise for both Michelle and the wider team means a great deal, and weâll be sure to pass your lovely feedback on to them. Thank you again for your support and encouragement.
Have a great day
Kelly
I talked with very polite and helpfulâŠ
I talked with very polite and helpful gentleman.
12 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good afternoon Polly
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and received polite and helpful assistance. We truly appreciate your comments and will be sure to share them with Mike.
Have a great day!
Kelly
This employee is a very successful
This employee is a very successful, understanding, empathetic, and helpful person. They do everything they can to assist you and respond positively to all your requests. My thanks and respects.
12 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good afternoon Faith
Thank you very much for your kind words and thoughtful feedback. We truly appreciate your recognition of Mike's dedication, empathy, and willingness to help. Your appreciation means a great deal to us, and we are delighted to know that your experience was such a positive one.
Have a great day!
Kelly
Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
8 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good Morning
Thank you for your feedback. Weâre delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. Itâs great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with LeepâŠ
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
1 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good Morning
Thank you for your feedback. Weâre delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. Itâs great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and veryâŠ
Mitchell was very helpful and very proffessional thank you.
5 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Ana
Thank you for your lovely review! Weâre delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.â
Have a great day
Kelly
Problem resolved quickly and easily
Phoned up Leep Utilities today, and spoke to a member of their customer support team called Mike, about a bill discrepancy.
Mike was incredibly helpful and got the issue resolved in a matter of minutes!
My first experience with Leep's customer service has been brilliant and would recommend!
5 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good afternoon
Thank you for taking the time to share your experience!
Weâre really pleased to hear that Mike was able to resolve your billing issue quickly and efficiently. Providing clear, helpful support is something we aim for, so itâs great to know your first interaction with our customer service team was a positive one.
We truly appreciate your recommendation and look forward to assisting you again whenever you need us.
Have a great evening
Kelly
Michelle was very helpful she explainedâŠ
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
5 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
Iâm very happy with the service IâŠ
Iâm very happy with the service I received today. Gemma was incredibly helpful and resolved the issue quickly
1 maj 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good Morning
Thank you for sharing your experience. Weâre thrilled to hear that Gemma provided such helpful support and resolved your issue quickly. Your kind words mean a lot, and weâll be sure to pass them on to her.
Enjoy your day
Jo
Positive for Will only
I would like to leave a review for Will and our phonecall today but not Leep in general. Didn't really get anywhere via email but all resolved on the phone to Will today - very helpful and efficient. Leep in general are hard to deal with, bills are unclear, charges seem to be plucked out of thin air - it is unfortunate that buildings in Salford are forced to use this provider.
29 april 2026
Omdöme utan inbjudan
Svar frÄn Leep Utilities
Good morning Katie
Thank you for taking the time to share your feedback. Weâre really pleased to hear that Will was able to resolve your issue efficiently and provide the support you needed during your callâI'll be sure to pass your kind comments on to him.
Weâre sorry to hear that your earlier experience via email and your overall impressions havenât met expectations. Your feedback around communication and billing clarity is important, and we recognise how frustrating this can be. Weâre continually working to improve in these areas and ensure our processes are clearer and more transparent for customers.
Thank you again for highlighting both your positive and challenging experiences it helps us understand where weâre doing well and where we need to do better.
Have a great day
Kelly
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.