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He tenido que viajar algunas veces con Latam y en comparación con otras es una pésima compañía a la cual cada vez que tengo que viajar,de tan mala que es,prefiero pagar un poco más caro solo para elegir otras opciones las cuales no tenga que elegir latam,sus empleados de abordo se piensan que son reyes castigados a servir cerdos en camino al matadero se comportan con las personas como si fueran basura y si hubiera sido una sola vez podría pensar que sería un mal día,pero siempre que viajo con esa compañía me desagrada aun más, la verdad es que no creo que merezcan estar en activo como servicio de transporte de personas,me desagrada por completo,gracias por la oportunidad de decirlo porque llevaba mucho tiempo queriendo hacerlo,sentir que almenos alguien me escuche,porque dejan la sensación que lo hacen impunemente por siempre. Gracias

LATAM Cusco Lima Flug 2008 Koffer nicht verladen, obwohl checkin 3 Stunden vor Abflug! Dann in Lima Behauptung, Koffer auf anderem Band. Nach einer Stunde Hinweis, Koffer in Cusco in Kontrolle hängen geblieben (). Unterschrift dass rechtlich kein Vorgehen gegen Latam möglich sei, ansonsten kein Koffer! Im Koffer befand sich ein kleiner Reisehaarspray meiner Frau, sonst nur Kleider! In meinem Koffer, der wie immer angekommen, befanden sich elektrischer Rasierapparat und elektrische Zahnbürste. Der von Latam nicht verladene Koffer wurde nicht ins Hotel geliefert und musste am Flughafen in Lima abgeholt werden! Hätte mit dem Koffer in Cusco tatsächlich etwas nicht gestimmt, hätten wir in den drei Stunden vor dem Abflug zur Klärung jederzeit aufgerufen werden können!
Sehr unfreundliche und sture Handhabung der Kunden und des Problems. Das Verhalten Latam eine Zumutung!!!

LATAM - für immer - nein danke!

Have been flying with Latam from Lima to Cusco in the Premium Economy class. It was a direct flight . On my arrival in Cusco my luggage was not on delivery belt. So I contacted a young lady who was taking some information . She took a copy of my tag and ran away. I told her that I wanted to get a tracking number of my luggage and know exactly where is my luggage being held . Why it has not been delivered. I paid more than I should then do to get my luggage on the same day and time of my arrival. The young lady brought me to the Latam counter in Cusco . I started to discuss and try figure out where my luggage could have stayed. The agent at the counter told me the luggage has been stuck somewhere in Lima. So I asked frequently where in Lima , on which flight it is going to come over, I need my stuffs in for I don't have any hiking shoes (was going to Machu Pichu) , no clothes, cosmetics etc. I told the lady at the counter that I am going to buy stuffs I need and going to send the bill to Latam to get a refund. She told me she was calling to Lima...but what the hell of this action. As a world traveller I know that if your luggage has not followed, you get a file number so you can track yourself where is your luggage and when it is going to be delivered. After a long discussion, she said oh madam here is your luggage. Till now still wandering how did my luggage leave the plane , did not access to the delivery belt but behind the counter of LAtam??? nobody could give me an answer , since I was angry with those people I preferred to leave to my hotel. One thing I fear or suppose is that somebody wanted to steal my suitcase. I don't believe I would like to fly again with Latam if I don't need to!

Yesterday I began to receive emails stating that my flight(s) had been booked with LATAM. The problem? I've never even heard of the company. My credit card was stolen and there were at least 7 people who purchased tickets with this airline.

Even after I contacted my bank and had the card frozen, there were more reservations coming through. I tried to go online to cancel them, but without the passenger's login info, I couldn't. I called and spoke with a representative to tell them that there were 3 (at that time) people fraudulently using my card to purchase tickets and that I had all of their flight info. The customer service rep told me to call my bank and didn't seem to care. I had to reiterate many times that there were people who were flying out the same day on a stolen credit card, didn't they want to know this information?

Apparently LATAM doesn't care, or bother to check that the credit card is/was active, as I've been receiving surveys all day today from them, directed to these passengers, asking how the flights were.

It's disgusting that they would let this slip by.

I was on a flight and was being leaked on from the ceiling all flight, I contacted latam and they were not very helpful at all

La peggiore compagnia aerea. Mai più LATAM.

Sono andata in Brasile con LATAM, partendo da Malpensa con scalo a San Paolo fino a Teresina. Già all’andata il volo è arrivato in ritardo a San Paolo e ho rischiato di perdere la coincidenza. Ho dovuto correre dentro l’aeroporto e quando finalmente sono salita sull’aereo per Teresina, ero praticamente svenuta dalla fame e dalla sete. Nessuno si è preoccupato minimamente.

Al ritorno, una vera ODISSEA: arrivo a Belo Horizonte per prendere il volo e mi dicono che è stato annullato. Nessuna comunicazione prima. Di conseguenza ho perso il volo da San Paolo a Milano. Per fortuna mia sorella vive a BH, altrimenti sarei rimasta in mezzo alla strada. Sono rimasta in aeroporto dalle 13:30 alle 19:00, senza alcun supporto, trattata come un numero.

Sono riuscita a prendere un altro volo solo 5 giorni dopo. Cinque giorni! Ho perso appuntamenti di lavoro importanti e anche dei soldi. Inoltre, avevo pagato 80 franchi in più per scegliere un posto migliore (sia andata che ritorno) e non mi è stato assegnato: sono finita nelle ultime file, schiacciata e scomoda per tutto il viaggio.

Appena arrivata a casa, sono dovuta andare dal medico per dei crampi forti. Sono rimasta malata per una settimana.

LATAM è una compagnia senza rispetto per le persone, senza empatia, senza organizzazione. Trattano i clienti come se fossero invisibili. Mai più con loro.

I had to change my tickets for family reasons and did the process online. I followed their instructions to the letter, which told me to look for the exact same route (same airports and times) as my original ticket and that if the 23kgs bags I purchased weren't moved with the changes, they would refund me them. Their website then gave me 12 options of flights, but I was told to look for the route. I found the exact route, paid for the changes. My bags weren't added to my new ticket. Days when by, so I complained. They told me I made a mistake online and booked the wrong tickets and they wouldn't add my bags to my ticket, I would have to pay for them again. So I asked to put a formal complaint in. They didn't even bother to acknowledge my complaint. When I called them to ask about a response they answer was "what for? The answer won't change." They are not part of the ADR (Alternative Dispute Resolution) in the UK and the CAA (Civil Aviation Authority) has limited power over them, so basically there is nobody you could escalate this to. So now I have to pay £68 for bags I had already paid for on top of the £235 I already paid to change my flights, or leave my stuff in the UK. I will never fly with them again.

LATAM lost my suitcase, and their customer service did absolutely nothing to help me find it. No clear answers, no support – just endless excuses. And every time I called, everyone was suddenly named "Garcia" or had the exact same voice, like I was talking to the same person over and over again.

Then the worst part: My flight was canceled without any warning, and I only found out during my layover. No email, no notification – nothing! And to top it off, they told me I had to pay 1,000 CHF, or I wouldn’t be allowed to fly! Total scam and absolutely unacceptable.

This airline is unreliable and disrespectful – never flying LATAM again!

Meine Kollegin hat ohne meines Wissens eine Ticket Kategorie gebucht wo nur ein kleines Handgepäck inbegriffen war. Als ich am Gate sass, wurde ich (ziemlich sicher weil ich Ausländerin bin!) als einzige aufgefordert, für mein Rucksack eine Zusatz Gebühr zu bezahlen. Nachdem ich satte 125'000 COP bezahlt hatte, wurde mir das Gepäckstück trotzdem abgenommen und aufgegeben sodass ich beim Stopover in Bogotà ohne meine persönlichen Utensilien auskommen musste. Das ist eine absolute Frechheit und überhaupt NICHT kundenfreundlich. LATAM Airline werde ich nie mehr benutzen und schon gar nicht weiterempfehlen!!

Guter Flug mit sehr zuvorkommendem Personal.

È VERGOGNOSO
oggi a seguito di un ritardo di questa compagnia, per il volo CALI-BOGOTA mia moglie è rimasta bloccata a BOGOTÀ perché il volo diretto in Europa è giustamente partito senza attendere.
Ora mia moglie alla quale non hanno messo a disposizione nessun confort per il disagio vergognoso che le hanno causato, è su una panchina come una senzatetto,gli esercizi commerciali sono naturalmente chiusi perché è notte , l'assistenza clienti è assolutamente inadeguata, ed infine io mi devo sottoporre ad un intervento chirurgico oncologico e a causa di questa compagnia, affronterò tutto da solo compreso l'andare in ospedale da solo. Senza sapere se la faranno partire con il volo successivo, che avverrebbe con IBERIA ma che di questo problema se n'è lavata le mani vergognosamente!
La Latam dovrebbe essere chiusa, non ha nessuna capacità come vettore aereo.
Non utilizzare assolutamente

Wir haben einen Flug von Wien nach Florianopolis gebucht.Von Wien nach Frankfurt und weiter nach San Paulo und dann nach Florianapolis. In San Paulo bekamen wir Tickets für den Weiterflug nach Florianapolis mein Mann und ich saßen auf unseren Plätzen.Das Flugzeug hob nicht ab und stand eine halbe Stunde dann kam die Stewardess und sagte unser Gepäck ist nicht im Flugzeug und deshalb dürfen wir nicht mitfliegen wir müssen aussteigen. Statt um 10 Uhr mussten wir bis 17 Uhr am Flughafen bleiben. Dies ist schon das 2. Mal deshalb nie wieder Latam.

Appalling service, delayed flights due to 'weather' airline did not provide any replacement flights or additional service on the route.

Next available flights were over 48h later.
600 USD of additional charges which the airline refused to pay, as they essentially do not care, the option we were given was rebook whenever there is space or a refund.

Customer service did not respond in a satisfactory Manor and certainly did not seem to care.

It is very clear why this airline barely achieves 1 star, use a budget alternative, your bank account and sanity will thank you for it.

Das Positive:
alle Flüge (7 Stück im August 2024) sind pünktlich gestartet und das Personal war freundlich.
Das Negative:
- Extrem(!) enge Gänge, so dass man am Gang ständig angerempelt wird
- Verwaltung der Reise (Einchecken, Sitzplatzänderung etc) über das Onlineportal ist eine einzige Katastrophe: das klappte kein einziges Mal

Unfortunately, this is the only airline which can be used in some countries; however, if you can avoid using them, do so. We had to cancel a trip due to an unforeseen medical situation (surgery and hospitalization) and yet somehow, they declined the medical and did not allow for the cost of the ticket to be put towards the re-issue of another. Terrible customer service and no inclination to help sort it out. They defer to the travel agency and the travel agency, Go To Gate, defers to them as being the source of the issue, only one who has authority on the ticket. You can't get a transcript of the call to have something in writing to then take to the agency to sort out the conflicting information received, despite all calls being recorded. Incredibly frustrating and a huge waste of time trying to sort out, with no positive outcome, except for them, who likely got paid twice for the seats we had to cancel due to being medically precluded from flying.

The worse airline I've ever experienced, apparently this is a known fact LATAM is a problem airline. They do not care about their customers, they delay, delay, delay, and then cancel your flights, with often trying to resale you tickets or make you pay extra money on something even if is due to them over booking, not having actual flights available. Is like they book fake flight to get payments coming in but then they automatically or magical end up being cancel on a constant bases. When you call their customer support on the phone they will treat you with major disrespect and hang up on you. They mostly know and understand the nature of the calls and work on avoiding you completely. Ran into 2 flight that were left waiting 5 hours without letting them know what was going on and then had then deplane and sleep on the floor of the Airport. While the other airlines like American airlines also had issues but booked hotel rooms for their clients.

The worst airline I've dealt with traveling different countries. This airline is such a scam and a shame. They keep changing the flight details even up to hours before the departure time. Then although I had purchased baggage prior online, the agents keep hassling me at multiple check points that I didn't pay for me carry on. Come on, what's going on here! They are such an Operational nightmare. They are also the rudest agents I've dealt with not being able to provide consistent information and the customer has to bare their stupid mistakes. Our flight was from Canada to Lima and when we arrived at the Canadian airport we were told the ticket didn't exist. That is crazy. Was on the phone back and forth spent over 5 hours on the phone overall with LATAM. Initially they kept blaming other airlines (connecting flights) but finally admitted the mistake was on their end when the other airlines told us the consistent information. We ended up missing our first flight. And eventhough the next flight was available, LATAM refused to rebook us saying it will take 24 hours for this to be escalated and they couldn't guarantee we can get a different ticket. Refused to refund us. At the end, ended up costing us over $2000 to rebook the alternative flight ourselves. Scam scam scam. How is the Chilean government allowing this kind of business to operate internationally? Shame on you LATAM.

Living in Chile and flying to Lima and other Peruvian locations regularly I have had many bad experiences and the very occasional good one.
Overall, they well and truly deserve a 1 out of 5 rating - they go out of their way to earn it!
Most recent experience is a codeshare return flight from Australia which will honor any QANTAS privileges that I have - if they have space on the plane.
As it is a duopoly route there is little chance that any honoring will be available, offered, or applied.
When trying to get this information the first customer service individual cut me off.
The second attempt got a female who was more useful for the introduction but quickly reverted to LATAM form - total lack of service or assistance.

Es increíble que una Empresa de trayectoria Internacional, tenga tan poco compromiso con la Calidad y cumplimiento en el servicio. Extraviaron mi equipaje por 5 días y al recibirlo habían hurtado todas las cosas enpacadas de regalos de Navidad y no hablo solo de cosas costosas, tuvieron el tiempo y se llevaron todo lo nuevo. Las letras de la aeronáutica civil que rigen en pro de la protección del cliente son claras en cuanto a tarifas y demás, aunque cumplas con toda la documentación, tienen el descaro de ofrecerte 158 US de indemnización y un montón de disculpas por su ineptitud.

Quien regula esto? Quien protege al cliente de este tipo de Empresas?

Y por si fuera poco proclama Alianza con Iberia, una pena que una Empresa del talante de Iberia se una a tanto despropósito. Si alguien tiene una luz a este respecto, gracias...les leo !!!!

As everyone can see Latam is far away from being a good Airline company with customer service.
I traveled from Santiago de Chile to Argentina on 09th March, I arrived at the Aeroport at 11:10 am the flight was at 12:40 but the Latam staff told me the flight had closed at 11:00 am but they did not care about it they were rude.
This is not a cheap flight however l have to pay for the next connection, so I had to sit and watch the flight I should take, take off.
The service was horrible