Lamentablemente no hacen envios a Puerto Rico. Y tengo q estar enviado a Estados Unidos par q luego me envíe pagando entonces un envio adicional.. La mercancia q deseo de la líneas y tanto me encanta.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Never shopping here again because why was an item in my order cancelled without notice? Then come to find out it was out of stock before they took my money only to refund me 2 weeks before my trip whi... Se mer
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The app is great, easy to find what you want to purchase, easy to check out and apply discounts if you have any. Absolutely love my new bag, obsessed with all Kurt’s merchandise, specially bags and sh... Se mer
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My experience with KG has been beyond my expectations! I am very happy and pleased with the quality of all my purchases!! Exceeded my expectations. Delivery time was the best ! Free shipping and Fast!... Se mer
Företaget har svarat
3,5
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unfair policy
Ordered a size 7 which is my size however this 7 fits and looks like it's a 8.5 and because it's a sale item I couldn't even get a merchandise credit so I'm just stuck with a too big shoe and out of $170
1 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Kalema,
Thank you for your feedback. We’re sorry to hear that the shoes did not fit as expected and understand how disappointing this has been, especially as you’re unable to use them.
We appreciate your comments regarding the sizing and your experience with the returns policy. Your feedback has been highlighted to the relevant team for review as we continue to improve both our products and customer experience.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
The wMs greatebsite is customer friendly and…
The website is customer friendly and easy to navigate.
4 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Alice,
Thank you for your lovely feedback! We’re delighted to hear that you found our website customer-friendly and easy to navigate.
We appreciate your support and are pleased that you had a positive shopping experience. Thank you for choosing to shop with us!
Kind regards,
Team Kurt Geiger
The bag arrived super quickly & somehow…
The bag arrived super quickly & somehow was more beautiful in person!!!
31 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Megan,
Thank you for your wonderful feedback! We’re delighted to hear that your bag arrived quickly and that you found it even more beautiful in person.
We hope you enjoy your new bag and truly appreciate your support. Thank you for choosing to shop with us!
Kind regards,
Team Kurt Geiger
I paid for 2 day shipping and haven't…
I paid for 2 day shipping and haven't received my order
3 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Corey,
We're sorry to hear that you haven't received your order despite paying for 2-day shipping. We understand how frustrating this must be and apologise for the disappointment.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
I order a small black purse with sliver…
I order a small black purse with sliver chain on july 30th, 2026 which is thursday and my order is still not here and i ordered fast shipping and it is now August 3rd, 2026.
30 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Amariyah,
We're very sorry to hear that your order has not yet arrived, especially after selecting expedited shipping. We understand how disappointing and frustrating this must be.
Could you please share the requested details with us? Once we have them, we'll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Small but Mighty
My daughter loves her purse, so tiny and cute, honestly, it can’t fit anything, maybe a few debit/credit cards and a lip gloss, but I know it’s only for the look. Delivery was fast, and it comes packaged in a Kurt Geiger box. Just perfect!
3 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
HI Neil,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that your daughter loves her new purse! It may be tiny, but we're so pleased it's making a big style statement. It's also great to know that your order arrived quickly and that you were happy with the packaging.
Thank you for your kind words and support. We hope your daughter enjoys her beautiful new purse, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Took longer than expected but I love my…
Took longer than expected but I love my purchase . My daughter will be so happy for her birthday.
27 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Elizabeth,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you love your purchase and that it will make your daughter’s birthday extra special. We’re sorry to hear the delivery took longer than expected, but we’re so pleased that your order arrived and that you’re happy with it.
Thank you for choosing Kurt Geiger for such a special occasion. We hope your daughter loves her gift, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
I still haven’t received my order yet
I still haven’t received my order yet. When I check it still states Shipp
2 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Malika,
We're sorry to hear that you have not yet received your order and understand how frustrating it must be to still be waiting for an update.
Could you please share the requested details with us? Once we have them, we'll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
I’m disappointed that the size 8 does…
I’m disappointed that the size 8 does not fit? The shoe size run small? I need to return an exchange for a size 8 1/2.? please tell me how I can do that.
1 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Diane,
Thank you for your 4-star review.
We're sorry to hear that the fit of your shoes wasn't quite right and that the size 8 feels smaller than expected. We understand how disappointing it can be when a much-anticipated purchase doesn’t fit as hoped.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update regarding your return and exchange query.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Absolutely FANTASTIC!!
Absolutely FANTASTIC!!! The color of the tote, the detail, everything was just great. Love my matching wallet too for my Kensington Tote. So cool.
1 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you had such a positive experience with your purchase. It's wonderful to know that you were pleased with both items, and your kind comments mean a great deal to our team.
We truly appreciate your support and thank you for choosing Kurt Geiger.
Kind regards,
Team Kurt Geiger
Svar från Kurt Geiger
Hello Rebecca,
Thank you for your message and for sharing your feedback. We're sorry to hear that you have not received your order.
To enable us to investigate this matter thoroughly and provide further assistance, please reply directly to our email with your order details and any relevant information regarding the delivery. Once we receive these details, we'll review your case in full and work towards a resolution.
Thank you for sharing your feedback. We appreciate your patience and look forward to hearing from you.
Kind regards,
Team Kurt Geiger
We did not recieve the package
1 augusti 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Colleen,
Thank you for sharing your feedback. We're sorry to hear that you have not received your package.
We have highlighted this matter to the relevant team, and they will review the issue further. Once their investigation is complete, they will contact you via email with an update.
Please keep an eye on your inbox, including your junk/spam folder, for any correspondence from our team.
Kind regards,
Team Kurt Geiger
Kurt Geiger always meets my…
Kurt Geiger always meets my expectations. Every time I order, everything is always right and arrives promptly. Their customer service is impeccable.
31 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Lisa,
Thank you for taking the time to share your feedback with us.
We're delighted to know that your experiences with Kurt Geiger have consistently been positive. It's especially rewarding to hear that your purchases have arrived smoothly and that the support you've received has met a high standard.
Your kind words are greatly appreciated and will be shared with the relevant teams.
Kind regards,
Team Kurt Geiger
I returned items and never got my money…
I returned items and never got my money back!!
14 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Shonda,
Thank you for your feedback. We're sorry to hear that you have not yet received your refund.
To enable us to investigate this matter thoroughly and provide further assistance, please reply directly to our email with your order details and any relevant information regarding your return. Once we receive these details, we'll review your case in full and work towards a resolution.
Thank you for sharing your feedback. We appreciate your patience and look forward to hearing from you.
Kind regards,
Team Kurt Geiger
FedEx driver stole my package
Hello, I am soooooo sad! I’m at work and I’m very perturbed that, I was expecting a delivery from FedEx for today, only to open my email this morning alleging that my package was delivered on YESTERDAY, 7/30/26 at 12:23pm. FedEx indeed did not deliver my package to me, I live in a four plex and currently am the only tenant. The driver claimed to deliver it to my unit but it was in the wrong place at a vacant unit. I have filed a police report. Unfortunately I have no video footage because it wasn’t my apartment where the package was left. FedEx in my opinion opened it before delivery after seeing where it came from and STOLE MY BAG. I would rather have the bag. Or my money back. I would rather have the bag. I’m so sad. Look at my orders. That was a treat to myself after lusting over that bag and now I have none. Ruined my day. Please help.
30 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Qualeisha,
We're truly sorry to hear about your experience and completely understand how upsetting this must be, especially as this was a special purchase for yourself. We sincerely regret that your excitement has turned into such a disappointing situation.
Could you please share the requested details with us? Once we have them, we'll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Regards,
Team Kurt Geiger
My Shoes Came When They Were Suppose…
My Shoes Came When They Were Suppose To.The Shoes Were Suppose To Be A Size 9.They Were Extremely Too Big For Me.They Couldn't Of Been A Size 9 .The Fit Was More An 11.Reviews On The Shoes Would Be Really Helpful.
15 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Shawntell,
Thank you for your feedback. We’re pleased to hear that your order arrived when expected. However, we’re sorry to learn that the shoes were much larger than anticipated and did not fit as expected.
We appreciate your suggestion regarding customer reviews on our products. Feedback like yours is valuable, and your comments about the sizing and the usefulness of customer reviews have been shared with the relevant team for consideration.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
The bag I ordered finally arrived…
The bag I ordered finally arrived yesterday and it’s as beautiful in person as the picture showed it. I can’t wait to use it. The size is perfect and the color are gorgeous
27 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hello Myrna,
Thank you for your wonderful feedback! We’re delighted to hear that your bag has arrived and that it’s just as beautiful in person as you expected. It’s fantastic to know that you love the size and the gorgeous colours.
We truly appreciate your support and hope you enjoy using your new bag. Thank you for choosing Kurt Geiger!
Kind regards,
Team Kurt Geiger
Easy to navigate the app and find what…
Easy to navigate the app and find what i want. The check out was smooth, easy and did not take long. The price was exact, no hidden fees or anything!
21 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Vai,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you found our app easy to navigate and that the checkout process was quick, smooth, and hassle-free. It's also great to know you appreciated the transparent pricing with no hidden fees.
Thank you for your kind words and support. We look forward to welcoming you back for your next purchase!
Regards,
Team Kurt Geiger
I have not recipe my order
24 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Sheila,
We're sorry to hear that you have not received your order and understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Great experience
Love my items from Kurt Geiger items are great exactly what the picture showed exactly what I expected. Very beautiful items and the shipping was spectacular and super fast which made the experience even better.
21 juli 2026
Omdöme utan inbjudan
Svar från Kurt Geiger
Hi Shamere,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear that you love your new Kurt Geiger items and that they were exactly as pictured and met your expectations. It's also fantastic to know you were impressed with our fast shipping, making your shopping experience even better.
Thank you for your kind words and support. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.