The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
Företaget har svarat
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no... Se mer
Företaget har svarat
This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.
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Företagsinformation
Skrivet av företaget
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
Kontaktuppgifter
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannien
- hello@keytravel.com
- www.keytravel.com
4,6
Utmärkt
805 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Diana was awesome to work with
Diana was awesome to work with. She was prompt with her responses and my flight was scheduled within 2 days.
18 februari 2026
Svar från Key Travel
Hi Jennifer, thank you for sharing this wonderful feedback around the support you received from Diana. We will share this with both Diana and her manager.
Awful
Terrible company to deal with - only use because the employer insist on using them despite the fact that they only add a level of complexity to booking travel or accommodation. In short if you don't have to use them - don't use them!
13 februari 2026
Omdöme utan inbjudan
Svar från Key Travel
Thank you for taking the time to leave a review. I am genuinely sorry to hear that your experience with Key Travel has been frustrating, and that we have added complexity rather than making travel easier.
We work hard to support organisations and their travellers, so it is disappointing to hear this. We would really value the opportunity to understand what part of the process felt unnecessarily complicated for you, whether that was booking, changes, approvals, communication, or something else, so we have asked Trustpilot to reach out to you to gather more detail. If you are willing, please could you provide a few details. That will allow us to look into what happened and identify what we can improve.
Thank you again for your feedback.
Nice and easy does it....
.....every time (or at...... if you remember a 1980s (I think 80s) advert?!)
Simple requirement (from me) simply delivered (by you) all fantastic and more importantly for me, easy :-)
14 februari 2026
Svar från Key Travel
Thanks Simon, what a great review to read! Thanks for sharing and for the 80's reference!
Svar från Key Travel
Thanks Clair, it makes us happy to hear about your experience.
Excellent service.
31 januari 2026
Svar från Key Travel
Hi Iain, great to hear you have received excellent service. Thanks for leaving us a review.
Svar från Key Travel
We appreciate you sharing that you found our service to be friendly and professional. We look forward to supporting your need booking with us Robert.
Alejandro was fantastic!
31 januari 2026
Svar från Key Travel
Thanks for sharing this Antonio. We'll be sure to inform both Alejandro and their manager.
I am forced to use this organisation…
I am forced to use this organisation for booking accommodation via work trips. Regardless of the price of the medium to budget room I book it's it's worst room in the hotel, usually the accessible room. The ladt one had no heating. Current one smells of smoke and only has a single bed. On top of this I could have booked this cheaper going direct with the hotel . This organisation seems to have made a bargain with chain hotels to give the worst rooms at a higher price.
27 januari 2026
Omdöme utan inbjudan
Svar från Key Travel
Hello Jen, thank you for taking the time to share your experience. I am very sorry to hear about the issues you have encountered during your stays.
We would like to reassure you that rooms are not intentionally allocated as “worst available” or lower quality. Accommodation content is provided via established global accommodation partners, and room types, such as bed type or accessibility features, are displayed at the point of booking. The hotel is responsible for allocating a specific room within the category booked, and unfortunately this can sometimes result in outcomes that do not meet expectations.
Issues such as lack of heating, strong smells, or an incorrect room setup are not acceptable. In the first instance, we always recommend raising these directly with the hotel, as they are best placed to resolve room-specific problems quickly. If this does not resolve the issue, our team is available to step in and support you while you are on site, including liaising with the hotel on your behalf.
Regarding pricing, rates can differ from those shown on hotel websites due to availability, demand, or the inclusion of corporate or managed travel terms. However, we absolutely understand how frustrating it feels to see a lower price elsewhere, and this is something we take seriously.
We also actively feed back concerns about hotel quality and guest experience to our accommodation partners. Where standards are consistently not met, properties can be reviewed or removed from search results.
We would appreciate the opportunity to look into your bookings in more detail. Trustpilot will contact you directly to request your booking reference and email address so we can investigate fully and follow up with you.
Thank you again for raising this. Feedback like yours helps us identify where improvements are needed.
Svar från Key Travel
Thank you for the review David. Glad to hear you found the process and our booking tool quick and easy.
Svar från Key Travel
So pleased you have found us to be flexible and responsive in your interactions with us Yinebeb. Thank you for writing us this review.
the fact that round trip imply just one…
the fact that round trip imply just one flight company is not practical. the fact that one cannot organise a whole journey with both train and plane is no practical. the fact that you cannot sort from the latest departure possible is not practical
22 januari 2026
Svar från Key Travel
Hello Nathalie, thank you for taking the time to share your feedback.
You are right that the system currently allows results to be sorted by earliest departure only. While it is possible to use the filter to remove the earlier departure times, we appreciate that a ‘sort by latest departure’ option would also be helpful. We will pass this suggestion on to our IT team for consideration.
In terms of combining flights and rail, it is possible to build a journey across different modes. You can add a flight to your basket, then search for a rail journey or hotel and add that as well before proceeding to book all elements together. We are sorry if this was not clear during your booking experience.
Thank you again for your comments. Feedback like this is helpful in highlighting where we can improve both functionality and clarity for our users.
Easy navigation in the app.
21 januari 2026
Svar från Key Travel
Thanks Regelyn, we appreciate you sharing this feedback.
Svar från Key Travel
Thanks Raheleh for such a great review. We certainly can't ask for more than that and are happy to hear about your experience.
Requested and booked what I thought was…
Requested and booked what I thought was a business class flight. One of the seats booked on economy, keytravel will not admit to mistake and asking for £££ to change it now. ALSO when Heathrow had to shut because of the power outage, they were zero help in getting colleagues rerouted so they could attend their conference. They had to plan and book it themselves. Would avoid.
16 januari 2026
Omdöme utan inbjudan
Svar från Key Travel
Hi Penny, thank you for taking the time to share further information with us and for giving us the opportunity to review what took place. We are sorry to hear about your disappointment with this booking and appreciate how frustrating it can be when a trip does not meet expectations, particularly when booking premium travel.
We understand the booking was made via our online booking system and that our team have explained how search results are based on the main, longest flight sector rather than enforcing the same cabin on every shorter connection. This means some itineraries can include mixed cabins unless additional filters are applied or each flight segment is reviewed in detail before confirming the booking. This approach is designed to ensure travellers still see viable options where certain cabins are not available on shorter routes.
Full cabin details and fare inclusions are available at the point of booking through the filters and information icons, which allow bookers to check each flight sector before purchase.
We recognise that experiences like this can be disappointing and we value the feedback you have shared. It helps us identify where greater clarity may be needed within the online booking process, and we will continue to use customer insight to improve how information is presented and understood at the point of booking.
With regards to your colleagues experience during the Heathrow outage in March 2025, we supported hundred's of customers with flight amendments and rescheduling during the initial outage and also through the following days due to the knock-on effects. As we don't have the details of your colleagues case we can't offer any further detailed insight, but we are happy to investigate further if your colleagues would like. Please let them know they are very welcome to reach out to us directly at hello@keytravel.com.
Supportive
Supportive
Key travel was there to support me during the day even the night.They accompanied me until the problem was resolved.Thanks to your support i attended the meeting in Philippines.
keep it up!!!
18 januari 2026
Svar från Key Travel
What great feedback to hear Jean Claude. First of all we are so pleased you were able to attend the meeting and secondly it's great to hear about the support 'night and day' that you received from the team to help you. Thanks for sharing this.
Good for booking flights
Good for booking flights, fairly easy to compare options, filter etc.
17 januari 2026
Svar från Key Travel
Thanks for the 5 stars GreenJ. Glad you've found the booking tool helpful in securing the flights you need.
Excellent Service!
17 januari 2026
Svar från Key Travel
Thank you for sharing your feedback about our service. It's great to hear that you found our service 'excellent'!
Svar från Key Travel
Just what we like to hear Chiamaka! We know how stressful travel booking can be, so to hear how we were able to reduce that for you makes us very happy!
Booking With Key Travel is Always Smooth!
Always such a smooth and helpful experience booking with Key Travel! They are quick to respond and always provide great options to choose from.
17 januari 2026
Svar från Key Travel
Thanks for the feedback Mark, we loved hearing about the smooth experience you had and are pleased to note how helpful you found our agents.
Resolved flight cancellation
You were able to resolve the cancelled flight to Beijing wiht an alternative provider in a vry short time with the minimum of disruptions.
14 januari 2026
Svar från Key Travel
Hi Osvaldo, it is really good to know our team were able to assist you quickly during the travel disruption you experienced. It can be a very stressful time having a flight cancelled!
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