The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
Företaget har svarat
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no... Se mer
Företaget har svarat
This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.
Företaget har svarat
Företagsinformation
Skrivet av företaget
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
Kontaktuppgifter
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Storbritannien
- hello@keytravel.com
- www.keytravel.com
4,6
Utmärkt
805 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience organizing work travel
My first time using Key Travel. It was quick and easy. I appreciated the help.
18 mars 2026
Svar från Key Travel
Really pleased to hear about your first experience using us, thank you for sharing that you found it quick and easy! We look forward to supporting your future bookings in the same way.
Svar från Key Travel
Love to hear this about your experience Samar! Thank you for sharing and leaving us your review.
Svar från Key Travel
Great to hear this Madison, we will be sure to let Tamara and her manager know how much you appreciated her support. Thank you for sharing this.
This was a challenging travel itinerary…
This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.
12 mars 2026
Svar från Key Travel
Hi Funmilayo, thank you for leaving us this review. We are pleased to hear that our team were able to support you and ensure you stayed within budget.
Providing all alternatives to travel to…
Providing all alternatives to travel to my destination and letting me compare and choose the best.
12 mars 2026
Svar från Key Travel
Thank you Endalkachew, we appreciate you sharing this.
Much improved since my last visit
12 mars 2026
Svar från Key Travel
Thank you Douglas, we appreciate you sharing this feedback and we are certainly pleased to hear it!
This review is in no way a response to…
This review is in no way a response to the very helpful staff who assisted with my recent travel and went above and beyond to ensure the "Academic Rate" flight price was honored, but points to significant defects in Key Travel's website that make it difficult for travel arrangers to book trips through the portal and to trust the pricing available through the site. I spent about 2 days working with a traveler to find a budget-conscious flight. When I went to book the flight, I simply received an "Cannot complete this booking" error. Reattempted multiple times before contacting Key Travel by phone - was informed that there is only one staff member associated with my institution so I would get a call back or follow-up by email. When I was called back I learned that the "Academic Rate" of $805 would not be available and the only ticket I could purchase would be over $1,700. I was informed it was an issue with dynamic pricing on Delta's end. During the 1-2 hour period while Key Travel worked on the booking, the Academic Rate did change on Key's website, but from $805 to around $855 - not removed entirely. I would've easily accepted a 5-10% increase from dynamic pricing, but a 110% increase was something I have not experienced in ten years of travel arranging at my current institution. I was very thankful that Key Travel honored the original academic rate, I suspect by absorbing the difference against their bottom line. Considering the cost to Key, I was surprised their IT team did not take immediate action to adjust the prices available through the website, but the $855 price remained several hours later.
Ultimately it just makes it very difficult to trust Key Travel's services, while working with time constrained clients and trying to honor my university's budget restrictions. I can deal with a clunky website (no ability to add DHS / TSA numbers at time of booking, etc), but not being able to trust the web portal is very challenging moving forward.
12 mars 2026
Svar från Key Travel
Thank you for taking the time to share what happened. We are genuinely sorry that this happened during your booking and we have referred this back to our technical team for review, as this is not normal and we want to ensure any problems are reviewed and fixed.
Fast and helpful response
Quick response to my query as booking the flight was important and had time constraints
12 mars 2026
Svar från Key Travel
Thank you! We appreciate you sharing how we were able to quickly support your important flight booking. We know time constraints add pressure to bookings and the need to get things resolved quickly.
Svar från Key Travel
Thank you for the 5 stars. We really appreciate you taking the time to share your feedback. It is always encouraging to know that our service has made a positive impression.
Competenti e disponibili
Sono anni che ci serviamo da loro e sono sempre efficienti e disponibili. Molto competenti del settore.
6 mars 2026
Svar från Key Travel
Grazie per la tua gentile recensione, Simona.
Apprezziamo molto la fiducia che ci hai dimostrato nel corso degli anni. Siamo lieti di sapere che il nostro team è stato in grado di fornirti un'assistenza efficiente e utile e che le loro competenze hanno migliorato la tua esperienza. Saremo lieti di continuare ad assisterti nei tuoi viaggi futuri.
The agent was very professional and…
The agent was very professional and helpful. I am very pleased with the customer service and attention to details.
6 mars 2026
Svar från Key Travel
Thank you for your review Matthew.
We are very pleased to hear that you found our agent professional and helpful, and that the level of customer service and attention to detail met your expectations. Your feedback means a great deal to the team.
Many thanks!
All the three staff members I talked to were extremely knowledgeable, helpful and friendly - thank you!
27 februari 2026
Svar från Key Travel
Great to know you benefited from our amazing team and their knowledge. Thank you for sharing!
First time to use Key travel.
It was my first time to use key travel. I appreciate very the quick reply following my queries and the design of the plaform, it is very easy to manage and to understand.
4 mars 2026
Svar från Key Travel
Hi Dib, we are so pleased to learn about your first interaction with us. It's great you found our booking tool easy to use and understand.
Anita Vu was very efficient
Anita Vu was very efficient, clear and understanding of our needs as a group traveling on long haul flights.
4 mars 2026
Svar från Key Travel
Thank you for sharing this Rosemary, we will be sure to pass this onto Anita and her manager and are pleased to know you were supported with this Group booking, as it can certainly be a stressful process!
Easy to use service
Easy to use service for booking travel and accommodation for colleagues.
27 februari 2026
Svar från Key Travel
Hi Nicola, we are pleased to hear you have found our service easy to use. We are all about simplifying the booking process, travel can be stressful enough! Thank you for leaving us a review.
Svar från Key Travel
Hi Ashraf, these are great descriptive words to hear about your experience, thank you for sharing.
This was one of the most stressful and…
This was one of the most stressful and disappointing booking experiences I’ve had. Key Travel sent me a confirmation email/letter, but the ticket was never issued. I only discovered this after contacting the airline directly — meaning Key Travel’s “confirmation” was effectively meaningless.
I then spent hours cleaning up their mess under time pressure while flight prices moved and my travel plans were put at risk. The worst part? After sending me confirmation, they tried to charge me more for the same flight — as if I should pay extra to fix their mistake. Unprofessional, unreliable, and completely unacceptable.
27 februari 2026
Omdöme utan inbjudan
Svar från Key Travel
Hello, we appreciate you sharing this feedback and are sorry to hear about the issues you have experienced. It is certainly not what we expect our customers to have to deal with. Thank you for sharing your reference number, as a result we were able to conduct a high level review, which we have now escalated to our internal complaints team for a deeper level investigation. Our Operations team will now be in touch directly to explain the process and to share the outcome. Again, we are sorry for the problems experienced and appreciate being able to look into this further for you.
Useless,slow ,ineffecient .
30 januari 2026
Omdöme utan inbjudan
Svar från Key Travel
We are very sorry to read this and disappointed to hear that you felt our service was slow and inefficient. That is certainly not the experience we aim to provide for our customers.
We would genuinely like to understand what happened so we can look into it properly and address any specific issues. As there is no detail attached to this review, we have asked Trustpilot to reach out to you to gather a little more information.
We take all feedback seriously and are committed to improving wherever we can.
Great support from Key Travel
Very helpful consultant who looked for the best deal for me. very responsive.
17 februari 2026
Svar från Key Travel
Hi Aurelie, thank you very much for taking the time to share your feedback. We are delighted to hear that you found your consultant helpful and responsive, and that they were able to secure the best option for you. Providing attentive service and good value is exactly what we aim to deliver for everyone.
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