Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Your return request was sent and is being reviewed. We'll email you once it's been completed. 30 Mar It's now 13th April. No reply to my email last week either. Appalling customer service.

Betygsatt 5 av 5 stjärnor

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Se mer

Betygsatt 5 av 5 stjärnor

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Se mer

Företaget har svarat

Företagsinformation

  1. Australienska artiklar
  2. Butik för modeaccessoarer
  3. Försäljare av köksmöbler

Om KeepCup

Skrivet av företaget

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 73 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Lid is leaking, what a let down

The lid leaks badly. It looks like the seal isn’t tight enough, so liquid hits the top and makes the lid wet even when it’s upright. I can’t even tip the cup without worrying about spills. For a product with a glass bottom, I expected better quality. Very disappointed.

11 juli 2025
Omdöme utan inbjudan
Logotyp för KeepCup

Svar från KeepCup

Hi Olga,

Thanks for sharing your experience, what you’ve described isn’t typical of how our glass press fit lids are designed to perform - they're splashproof on the go drinking and should seal securely at the cup rim. It sounds like there may be an issue with the seal or fitment.

We’d love the chance to make this right. Please reach out to our team at hello@keepcup.com so we can help get you reusing again with confidence.

KeepCup Team

Betygsatt 5 av 5 stjärnor

Highly recommend

Keep cup was my first reusable cup and has lasted me over a decade. High quality, no leaks like other brands, easy to clean.

13 juni 2025
Betygsatt 5 av 5 stjärnor

Love my Keep Cup!

My new cup is awesome, just what I needed. I've been using the older keep cup version for so long, I don't know how long I've used it for. But it finally got to the point where the lid was a little bit leaky. Super happy with my new insulated one, especially since it is my favourite colour.

13 juni 2025
Betygsatt 1 av 5 stjärnor

Poor customer service

The product was great. The customer service however, was not. I reached out the customer service department to process a return because that's the only way you can do it and I never got response.

10 juni 2025
Logotyp för KeepCup

Svar från KeepCup

Hi Shay,

Thanks so much for your review - we're glad to hear you liked the product.

We did respond to your return enquiry on the 13th of June, though it’s possible our email landed in your junk or spam folder. Just in case, I’ve gone ahead and resent it to you now so you can go ahead with your return at your convenience.

Kind regards,
KeepCup Team.

Betygsatt 5 av 5 stjärnor

Couldn't rate it highly enough

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at once. I decided to buy a large plastic Coldcup for iced coffee and it arrived today. Not disappointed. The quality doesn't feel cheap and carelessly put together, and it's BPA free which is a huge bonus. No strong plastic taste either. Very much recommend.

5 juli 2025
Omdöme utan inbjudan
Logotyp för KeepCup

Svar från KeepCup

Hi,

Thanks so much for sharing this — what a great birthday gift to receive, and we’re so glad to hear you’re enjoying both the Traveller Light and Cold Cup!

We love that you noticed the design details and material quality — and definitely agree, no one wants a mouthful of hot coffee too fast (or a plastic aftertaste with cold drinks!). Thanks for recommending us, and happy sipping.

KeepCup Team

Betygsatt 5 av 5 stjärnor

I adore my cup!

I adore my cup! Perfect for iced coffees and it doesn’t leave condensation rings everywhere! Also works well for hot coffees and comes with a different lid for those.

2 juni 2025
Betygsatt 1 av 5 stjärnor

I really thought this cup was spill…

I really thought this cup was spill proof instead of splash proof. Nor did I think I would have to be removing the straw so that it would be “spill proof” every time. I’m sorry but a real spill proof cup doesn’t spill with or without a straw, with or without ice. Also I didn’t know that I had to measure how much ice I would use because too much ice applies weight to the lid causing the lid to fall off. This just was nothing like I expected. Then I reached out to customer service and sent them a video. Well they said I had too much ice and the description clearly says push lid not screw lid. It’s just a sloppy cup not worth the price at all.

29 maj 2025
Logotyp för KeepCup

Svar från KeepCup

Hi Laura,

Thanks so much for taking the time to share your feedback, we’re sorry to hear the Cold Cup didn’t meet your expectations.

To clarify, the Cold Cup Longplay is splashproof rather than fully spillproof, as outlined in the product description. This means it’s designed for upright use, and while the push-fit lid provides a secure seal for everyday sipping, it isn’t leakproof when tipped upside down or shaken, especially with a straw in place.

We appreciate you reaching out and sharing your experience; it helps us continue to improve. If there’s anything further we can do to help, please don’t hesitate to reach out to our team again.

The KeepCup Team

Betygsatt 1 av 5 stjärnor

Leaks. I've followed instruction to the T

It's inconvenient that the cup is much larger on the outside than it is on the inside, and that seems unnecessary given that other insulated cups are more consistent in size and shape between the inside and outside. Worst of the inconvenience though is that it has a removable gasket and has to be hand washed, so after a week of hand washing it, now the lid doesn't screw on flush anymore, no matter how tightly or loosely I seat the gasket in the lid, this LEAKs through the gap between cup and lid. Absolutely useless after a week!

24 maj 2025
Logotyp för KeepCup

Svar från KeepCup

Hi Caroline,

Thanks for taking the time to leave a review, and we're sorry to hear you've had this experience.

Our cups are double-walled and vacuum-insulated to maintain temperature, resulting in a larger exterior compared to the internal volume. The removable gasket is designed for thorough cleaning and hygiene, but we understand it can be tricky to reseat properly, and if not aligned correctly, it may affect the seal.

We’d love to help resolve this for you. Please reach out to our customer service team at hello@keepcup.com, and we’ll be happy to assist.

— The KeepCup Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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