Absolutely in love with Kawaiies! 🥹✨ Everything is so adorable, unique and irresistibly cute. The perfect place to find a special gift or treat yourself to something cosy and fun. Their products brin... Se mer
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Det här tycker kunderna
J'ai passé une commande le 21 juillet et depuis aucune nouvelles. J'ai envoyé deux mails et pas de réponses pour le moment. Je laisse encore un ou deux jours puis je lance un litige PayPal. Heureuse... Se mer
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I bought one of the bunny plushies for my daughter because she's always asking for something soft to cuddle at night, and it's honestly become her favourite thing. She takes it everywhere around the h... Se mer
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Ordered on 2 July, heard nothing until I chased them a week later. They then claimed my parcel was cancelled due to “new EU import tariffs” (which were announced back in February!) and asked me to sen... Se mer
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Företagsinformation
Skrivet av företaget
A store dedicated to selling you the cutest plushies, building blocks, home decorations, and more! Kawaiify your home today! Quality and excellent service guaranteed.
Kontaktuppgifter
12 Park Lane, RG31 5DL, Reading, Storbritannien
- info@kawaiies.com
- www.kawaiies.com
3,9
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic company
Fantastic company! Lovely products and excellent friendly customer service. My daughters are so excited about their new giant teddies
14 augusti 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you so much for your kind words, Natasha! We're delighted to hear that you had a fantastic experience with our company. Making our customers happy is what we strive for, and we're thrilled that you and your daughters are excited about your new giant teddies!
We look forward to serving you again in the future. Enjoy those giant teddies, and thank you for choosing us!
Great company & customer service
Great company & customer service! Had a small issue, due to a miscommunication but it was all sorted without any problems.
I brought the penguin & addition outfits, he is so cute & the outfits are adorable- great quality too.
I would highly recommend Kawaiies & will buying from them again.
10 augusti 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your wonderful review! We're delighted to hear that you had a great experience with our company and customer service. We're sorry for any initial miscommunication, but we're glad that were able to work together to resolve the issues.
It's fantastic to know that you find the penguin and additional outfits cute and of great quality. Providing adorable and well-made products is a top priority for us. Thank you for choosing Kawaiies!
Incredible customer service
Incredible customer service, was very impressed with the response time and just how helpful they were it really was fantastic
The product itself was also stellar, high quality and shipped in a timely manner, could ask for more
Would highly recommend
10 augusti 2023
Omdöme utan inbjudan
Svar från Kawaiies
We're thrilled to hear that you had an incredible experience with our customer service, Eamon. Our team strives to provide prompt and helpful assistance to our valued customers, and it's wonderful to know that it meets your expectations.
We take pride in delivering high-quality products, and we're delighted that you found our product to be stellar. Thank you for choosing us, and we look forward to serving you again!
Tabla de tallas incorrecta
Tras encargar una camiseta pidiendo la talla según su tabla de medidas que muestran en su web, me envían una camiseta cuyas medidas se corresponden con una talla 3 veces menor a la solicitada.
Tras 1 mes de intercambiar correos y enviarles fotos admiten su error y me envían una nueva camiseta... ¡¡¡ DE LA MISMA TALLA !!!!
1 juni 2023
Omdöme utan inbjudan
Very responsive customer support team
I was impressed by how quickly I received a response from the customer support team. They were very polite and helpful, which made for a very pleasant experience with Kawaiies.
6 augusti 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you, Peter, for your positive feedback! We're delighted to hear that you had a pleasant experience with our customer support team.
Your satisfaction is important to us, and we're here to ensure you have the best possible experience with Kawaiies. Thank you for choosing us, and we look forward to serving you again!
Ship to US
Ship to US. Not much companies like this that ship actual japanese plushies from Japan.
2 augusti 2023
Omdöme utan inbjudan
Excellent service
Excellent service. I got my order in reasonable time for international shipping, and the quality was amazing. Very happy and satisfied customer here.
1 juli 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you, Herbert, for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our service.
We're delighted to have such a happy and satisfied customer like you. Your satisfaction is our goal, and we appreciate your support. Thank you for choosing us!
Superb quality and great customer service
The package of my order arrived damaged and there was a hole in the plushy but Zoey took care of it and a brand new one was sent.
The plushy is incredibly soft and fluffy. It was a present and it is greatly appreciated
10 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for sharing your experience with us, Agnes. We're delighted to hear that Zoey from our team was able to assist you promptly and resolve the issue by sending a brand-new plushie.
We hope your new plushie makes for a wonderful and appreciated present. We appreciate your understanding and support, thank you for choosing us!
Excellent customer experience
Excellent customer experience - regular shipping updates and the plushie I bought was high quality and exactly as it appears in photos! I have already made my second order with Kawaiies!
27 juni 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you so much, JG, for your fantastic review! We're thrilled to hear that you had an excellent customer experience with us. We appreciate your repeat business and the trust you've placed in us for your second order.
Your continued support means a lot to us, and we look forward to serving you again. Thank you for choosing Kawaiies!
Really lovely and helpful staff
Really lovely and helpful staff, resolved a slight issue with ease and made my daughter very happy with her new plushies.
23 juni 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you, Johanna, for your kind words! We're delighted to hear that you found our staff to be lovely and helpful in resolving any issues you encountered. Ensuring our customers' satisfaction and bringing joy to your daughter with her new plushies are top priorities for us.
We're here to make sure you have the best possible experience with our products and service. Thank you for choosing us, and we hope your daughter enjoys her new plushies!
Amazing plushies!
They kept me in the loop and up to date with what was happening, the plushie arrived in a short amount of time and the plushie is very much loved by my little sister, thanks again kawaiies for such a awesome axolotl plushie
14 april 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you, Mason, for your wonderful feedback! We're thrilled to hear that you appreciated our communication and updates regarding your order. Delivering your plushie in a short amount of time and knowing that it's very much loved by your little sister warms our hearts.
Thank you for choosing Kawaiies, and we hope your little sister continues to enjoy her axolotl plushie!
🌸kawaiies🌸 mon nouveau site préféré…
🌸kawaiies🌸 mon nouveau site préféré pour mes commandes 🥰 tout est mignon!!^^ je viens de recevoir tout mes colis tout est de qualité comme sur les photos et l’équipe est à notre petit soin si y a un souci .. les envois sont rapides 💕 allez sur leurs site insta moi j suis fan XO 😘
10 juni 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you so much for leaving us a review Marie, I'm glad you love all your products and if there are any issues in the future please let us know. Have a lovely week ahead, see you soon.
Excellent
I recently placed a order with this company. I only received a partial shipment. When communicated with customer service, and asked why. They quickly replied, unfortunately it was now out of stock. But asked if I wanted a refund or a replacement item. I replied that a replacement was fine. Checked my email, this morning. Item has been sent. This by the way, is my third time ordering with this company. Excellent experience every time. Items come in reasonable amount of time. Items look exactly as pictured. No complaints here. Update: Received my replacement item. Love it!!! They really do have a customer for life
2 juni 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your feedback, Angela. We apologise for the partial shipment, but we're glad we resolved this for you. We appreciate your continued support and are thrilled to hear this is your third positive experience with us. If you have any further questions or concerns, please reach out to our customer service. Thank you again for your feedback and for choosing us.
First order at this nice shop
It was my first order at Kawaiies and I am really satisfied. With tracking number shipping could be followed and delivery was fast. And the ordered plush, a soft penguin, is so great/cute and a very good quality. So I'm happy to know this shop now. Thanks for the service :-).
31 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your wonderful review, Barbara! We're delighted to hear that your first order with Kawaiies was a satisfying experience. We're glad that our tracking number allowed you to easily follow the shipping progress, and we're pleased to hear that the delivery was fast.
We're happy to have gained your trust and that you're happy with our service. Thank you for choosing Kawaiies, and we look forward to serving you again in the future.
My mom was absolutely giddy
My mom was absolutely giddy, red pandas are her favorite animal so when I saw the plush on this website I had to order her one, she says it's perfect :) Tp add to that it said delivered but we couldnt find it at first so I emailed them and they emailed back so quick and so helpfully, ready to take care of whatever needed to be taken care of. Not to worry we did find it!! Just wanted to add the awesome customer service as well
19 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you so much for your feedback, Hope. We're thrilled to hear that your mom loved her new Red Panda plush, her favorite animal. We apologize for the initial confusion with the delivery, but we're glad our customer service team responded quickly and helpfully. We always strive to provide excellent support. We're relieved to know that the plush was eventually found. Your feedback is appreciated, and we look forward to seeing you again in the future.
I have only good things to say about…
I have only good things to say about this company. I love their spirit and communication has been great. They care about customers and make sure they get the best customer service. Also, their products are fantastic. I made my purchase to help boost my learners' wellbeing and then found that this is what Kawaiies are primarily concerned with. I love that!
18 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your amazing review, Bev! We're thrilled to hear that you have nothing but good things to say about our company. It's fantastic to know that you appreciate our spirit and the great communication we strive to maintain with all our customers. Ensuring the best customer service and caring about our customers' satisfaction is of utmost importance to us. Thank you for your support and for recognising our commitment. We look forward to seeing you in the future and we hope your learners are enjoying their new activities with our toys!
Great Experience
Ordered 4 things from them last Feburary. A plushie, a backpack, a bed set and a cup. Been using the backpack ever since I got it. It a lovely purple color with several pockets and rooms for storing everything. Very happy with it. Bedding has likewise been excellent. I also love the purple panda plushie I ordered, though the stitches on the right hand are a tad loose. Haven't used the cup too much, but happy with it so far. I easily got into contact with customer service too when my order didn't process. Largly very happy with my experince so far.
17 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your feedback, Silje! We're glad you're enjoying the backpack, bed set, plushie, and cup from Kawaiies. We apologize for the slight issue with the plushie's stitches, if it becomes a bigger problem please reach out to us. We appreciate your satisfaction with our products and customer service. We look forward to seeing you again in the future, have a lovely week ahead.
Super Sweet Website!
The owners of the site are really sweet! My order came with a coupon code, and I received an email from the team thanking me for my recent review! I'm extremely happy with my experience with Kawaiies! Shipping didn't take too long, and plush I ordered is absolutely adorable! I highly suggest you take a peak, and show these individuals some love!
2 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your kind review, Shelby! We're so glad to hear that you had a great experience with Kawaiies. We appreciate your support and for recommending us and showing us some love. We look forward to serving you again soon!
Great website to get unusual build kits
Great website to get unusual nanoblocks/microblocks kits. Ordered two, one came without instructions and within a couple of days they'd sourced PDF instructions for me. Some people may prefer printed, I like PDF... so all good! Apart from missing instructions, order arrived quickly and in good state, well packaged. Not built the kits yet but very happy with service.
16 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your feedback, Pippa! We're glad you found our website to be a great find for unique building sets. We apologise for the missing instructions, but are glad that we were able to quickly resolve the issue for you.
We hope you enjoy building the kits and are delighted that you're satisfied with our service overall. If you have any further questions or need any assistance, please feel free to reach out to us. Thank you again for your support, and we look forward to serving you again in the future!
Fantastic Customer Service
This has been a really, really positive shopping experience! Not only is the Kawaiies site easy to use, it's really accessible to disabled users.
After making my order, I was lucky enough to be selected for a mystery plushie as a free gift, and I can't wait to get my items!
10 maj 2023
Omdöme utan inbjudan
Svar från Kawaiies
Thank you for your kind feedback, Holly! We're glad you had a great shopping experience with us and congratulations on receiving a mystery plushie as a free gift! We appreciate your support very much and look forward to seeing you again.
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