I cannot give anything other than 5 stars to this company. I went to Just Sew wanting a particular fabric for lounge curtains and a second fabric for cushions. I was informed that the earliest dat... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great choice of poles. Great price. I ordered 3 poles in various sizes and a certain brand. A day or so later I received a phone call from the company explaining the ones I had ordered wouldn’t... Se mer
Initially overwhelmed with the choice of fabrics, Abby patiently guided me through all options and even allowed me to take fabrics home. Andrew came to measure up and explained fitting options. La... Se mer
Bought a regular pole and bay pole. Regular pole was fine, bay pole did not function as described. Just Poles wouldn’t accept a return and persisted to email why it was our fault it didn’t work to jus... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.
Kontaktuppgifter
100 Newbottle Street, DH4 4AJ, Houghton-le-Spring, Storbritannien
- 01915849002
- sales@justpoles.com
- www.justpoles.com
4,4
Utmärkt
435 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
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Product matched expectation and responsive service provided.
I ordered an oak curtain pole which when delivered was as good quality as I expected. The fittings were also complete. The only problem I had was that it took longer than expected to arrive. When I chased it up, it turned out it had been dispatched but was 'lost' in transit. Just Poles immediately sent out a replacement and kept me informed of the timeframe for the new delivery. I couldn't have asked for more, so well done!
6 november 2013
Omdöme utan inbjudan
Gaps in The Delivery System
I have made 2 orders to Just Poles in the last month. The web site was a bit iffy as the search function did not seem to recognize the specific poles I was looking for and I had to trawl the site to find them - twice. After that the process worked pretty well up to the point where payment was taken. At that point the process and the web site tracking page froze. For both orders I had to ring or e mail to find out what was happening. For the first order, the poles had been despatched but the website tracking page had not been updated. They arrived the day I made my 'where's my stuff ' query. For the second order the same information freeze happened but when I called it seems the poles had been sent to the wrong place and no one had noticed. After my call they were found, despatched and I got them next day. In summary, a good e trader with some irritating gaps in their order handling system.
3 november 2013
Omdöme utan inbjudan
Svar från JUSTPOLES- Curtain poles and Curtain Tracks
Hello Mr Orwin
Thank you for the review.
We had had our account department check the transactions, and both were made by yourself and payments look as if they went through without any problems or assistance from our sales staff.
Both order were dispatched within 5 working days, your first should have been delivered on the 4th day but the carrier did miss you, and re delivered the next day. The carrier did email you the day before delivery, but you must have missed the email, hence your email to ask where the order was.
With regards to our search, we do know that at times it can be slow, we have over 100,000 versions of products, and can be tedious at times. We are working on a new search facility, which should have been launched last month, but will be live soon, this will make searches faster and more specific to customer searches.
Thank you again for the time to write the review, all points are taken onboard and we do try to improve on areas we can.
Regards
Justpoles Customer Services.
Great service
We needed 2 new brackets for our curtain pole. I found Just Sew on a search and wash able to easily find the right one. I ordered them late Thursday evening and they arrived in the post on Monday morning. Couldn't fault The service.
3 november 2013
Omdöme utan inbjudan
Nice quality pole -
Really pleased with my curtain pole from Just Poles - delivery was about 2 weeks after online order. Easy to install and this solid pole is great for my interlined curtains - good price too for this quality item.
2 november 2013
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Super efficient and very helpful staff
Great service and very helpful staff who we're accommodating and found solutions not problems to my needs.
2 november 2013
Omdöme utan inbjudan
superb service
Great product and unexpectedly speedy delivery. many thanks
31 oktober 2013
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Excellent service from start to finish
From the minute of ordering my curtain pole and hold backs, I received conformation of my order, followed by my delivery date which states up to 21 days (I received my order within 3 days and that was over the weekend). Have to say brilliant all round customer service and information and very good quality products. I would highly recommend shopping at Just Poles
30 oktober 2013
Omdöme utan inbjudan
No sooner ordered than delivered!
Website easy to use with handy measuring instructions. Poles ordered Monday afternoon delivered on Tuesday - excellent service. Recommended you to my neighbours who have ordered their pole today.
30 oktober 2013
Omdöme utan inbjudan
Poor
I ordered on the 7 th of October and took delivery yesterday. My order was over stg 1200. It was broken into parts requiring many days chasing of the courier company to take multiple delivery. After over 3 weeks of a wait on very expensive Alison Davies poles (not pointed out when purchasing and no information or follow up - I had to phone and email every time), the poles arrived yesterday wrapped in bubble wrap and with no fittings at all. I now face another wait while the specific screws are posted out to me. Worse still, is the attitude when their mistake was pointed out. Given I was charged stg 25 for delivery as well, I can on,y advise beware! Personally, I will be taking my business elsewhere next time.
30 oktober 2013
Omdöme utan inbjudan
Svar från JUSTPOLES- Curtain poles and Curtain Tracks
Hello Fiona
Thank you for the review, but we seem to see that there seems to be quite a lot of negative and 99% of the order was as our terms and conditions and the review is slightly misguiding.
I think the facts of the order may needed to be pointed out as they are, yes you did have two deliveries, the first part was delivered in 3 days, the hand made poles you ordered did take longer.
7-10-13 You placed the order for 4 poles and accessories. The Alison Davies poles have a written statement of all poles take 10-21 days for delivery, which you said you were not aware of, but its clearly marked on every Alison Davies page.
11-10-13 2 Poles and accessories were delivered to Southern Ireland, and it may be worth pointing out that the goods do have a transit time of 2-3 days.
25-10-13- The final two hand made poles were dispatched from us after 18 days, and delivered on the 21st day, the poles that you ordered do state up to 21 days to delivery. As you can see the order was delivered just in time even outside of the UK.
30-10-13 With regard to your phone call this morning you pointed out on many occasions you had no fittings, but you repeatedly told the operator you could see the screw head, and this obviously confused the operator as you said you could see something we had not supplied ?????. You also make comment to the attitude of our staff, but you completely confused us by the statements made, and were very reluctant to let him speak, even as he repeatedly said we would send some screws out immediately.
4 small screws have been dispatched by royal mail recorded delivery and will be with you in the next couple of days.
We think if you actually take time to read our reply and think about the order, it was delivered in 2 consignments and on time, the small problem of missing screws has been rectified immediately.
Regards
Justpoles Customer Service Team.
Brill website to view
Everything from ordering to delivery was spot on. Will most definitely us this web site again with amount of choices and price. Brill👌
30 oktober 2013
Omdöme utan inbjudan
Great quality, fabulous product! I would recommend this company to all my friends!!Thx!!
I was very happy with my order! The curtain poles are of a high quality, I can see that they were hand made and I appreciate safe delivery - well rapped and arrived in perfect condition. I would shop with this company again, I have two bedrooms i need to buy curtain poles for, and I will get back to them when the time is right for me. Great selection! Very happy!!! Thank you!
29 oktober 2013
Omdöme utan inbjudan
Svar från JUSTPOLES- Curtain poles and Curtain Tracks
Hello Helena
Thank you for the review, we are glad we met your expectations, and we look forward to seeing you again.
Regards
Justpoles Sales Team.
Perfect
I have used Just Poles twice already and so far experience was very good indeed. Speedy delivery, useful advice when needed, no problems with returns of damaged items .
No doubts will use them again !
28 oktober 2013
Omdöme utan inbjudan
Highly impressed
Knowledgable staff, excellent quality and super fast delivery. They even called to double check my slightly complicated order to make sure no errors had been made. Very impressed with the service and I have already recommended them to friends.
Very good value too.
26 oktober 2013
Omdöme utan inbjudan
Would recommend to others quick and speedy delivery good service all round
Very good quality products
25 oktober 2013
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Good quality product delivered quickly.
The product was just as described on the website and cheaper than the other two suppliers I had found. Delivered by post office in 3 days - we had been told it would take 7 days.
25 oktober 2013
Omdöme utan inbjudan
excellent service, helpful staff
The lady I spoke to was very helpful and the poles I ordered were delivered very promptly
21 oktober 2013
Omdöme utan inbjudan
metropole curtain fittings
These suppliers were helpful from the start . price and delivery very good and order was correct in all respects.
21 oktober 2013
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Very fast service, if only all companies were this good
Placed my order at 5 o'clock one day and by the same time next day it had been delivered. Excellent service.
18 oktober 2013
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Just excellent!
I'd recommend Just Sew to anyone. Donna in the shop is brilliant. She has an incredible knowledge of all products, she is very helpful but she's never pushy. I wouldn't buy anywhere else.
18 oktober 2013
Omdöme utan inbjudan
Very good service from Justpoles.
Good website and communication, fast delivery and good quality poles. Would certainly use again.
17 oktober 2013
Omdöme utan inbjudan
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