JUSTPOLES- Curtain poles and Curtain Tracks Omdömen 

Good communication when order was initially placed with detailed email on how items should be signed for as damaged, as failure to do so would render any claim for damage as invalid. However my poles were not up to the quality and price as described on the website and did arrive damaged. The damage did not occur during transport, they would have been like this when packaged. It took 2 weeks to get the matter resolved and a refund to be made. Had to keep chasing company for an update, have to say there are other companies out there and I wouldn't use this one again purely because of the poor communication when something went wrong

I have used justpoles before for my curtain tracks ans I think they are good value for money. I needed four tracks this time for bedroom curtains. Web site is clear and easy to use, and customer service friendly and helpful when I rang up. Delivery could have been a little faster but I wasnt desperate for the tracks so it didnt matter.

Suggestions for improvement: Better photos with a 'hover zoom' facility. Add pull down menus for all the options (eg LH/RH pull, cord drop etc), rather than relying on comments in the text box.

Recommended and I would use again.

I am really happy with the service received and my beautiful pole, I had first seen this pole in a local interior design shop and was quoted £120 more than what I paid here. Very pleased and I'll shop again.

Just poles processed my orders speedily ad delivery is always on time. Goods are very good quality.

Items not delivered. Long wait with emails not being replied to. Then wrong items delivered and no response to any email. Still waiting for two curtain brackets. Will not be using this site again.

The pole I ordered arrived very quickly and was exactly what I was expecting.

Super speedy delivery and good value for money. Ordered a brushed steel curtain pole that is really a gunmetal colour but still works well with our decor but a colour check advisable if you're trying to match other areas.

Great Service, would recommend to my friends without hesitation !!

They were very helpful on the telephone. My order came the next day super fast and lovely service. I will be ordering at lot more from them

Great web site and easy to find just what I wanted after spending a day wandering around London! Delivery was efficient and prompt. Thank you very much.

You were the only website that offered the full range of extra accessories for the Silent Gliss rail which we ordered.
When I had to phone you regarding delivery you were most helpful.
When it became necessary to arrange a specific time for delivery you were again very accommodating & efficient. The rail was delivered by Tufnells, well packed, in good order & at exactly the time stated. Very refreshing after our experiences with other deliveries !
My only criticism would be that the order status on your website was not updated promptly........hence my phone calls.

Website easy to use and could get everything I needed

The poles, packaging and speedy delivery were without fault ............ my only difficulty came when I looked at the brackets and found that I could have done with dimensions beforehand ! : no major problem, but a sketch of mounting screw positions and pole to wall distance would be useful !

A very fast delivery, well packed. Will recommend. Delivery in highlands, a bit more expensive but at least they deliver here with no hidden cost surprises.
Should take more advantage of the same price for special service delivery with Royal Mail fro items up to 2kg rather than opt for first class only! I realised they had a tool I needed and forgot to add to original order which meant that although the tool was £5 I would have to pay courier prices of £7.50 + £17.50 for highland delivery as it was too big for large letter option.
But would highly recommend. They provide enough variety and had no issues at all.

Blinds were ok but took longer than expected for delivery then there was one missing I then had to ring them and they didnt seem to know anything about it said it would be delivery a week later, I then rang on the day it was supposed to be delivered and it hadnt been done so had to wait another week for delivery.

they were extremely helpful, knew their product details and were very accomodating

Fab, quick and effecient

Company was good to deal with on the phone but their warehouse let them down as there were essential parts missing from my order - the warehouse claimed everything was in the package for the courier. The courier delivered the package which was undamaged and not open so I guess I was being blamed although I do not know why. In the end, after a few calls I managed to get them to send out the missing parts as the rest of the order would have been useless to me. Somewhat disapppointed. Clearly the warehouse had not bothered to check the order.

Poor because they ignored my instructions about the delivery date and failed to reply to a message about the incorrect delivery date. Will not use again and will tell my friends to not use them.

Took to long to deliver