I would like to thank Craig and Dylan for their professionalism and excellent support with my Policy. Things are always easier when you have such friendly, professional and helpful people on the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I find the site particularly difficult to navigate and ALWAYS end up having to speak to an advisor. If you are renewing a policy you can no longer pay over the phone so I go to "renew" but it never w... Se mer
Q: How do you rate an insurance company once you get past the quote? A: By having to make a claim. I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (app... Se mer
Craig was extremely helpful as I was slightly panicked because my renewal was late due to a misunderstanding on my part. He guided me carefully through the process during our phone call and made every... Se mer
Företagsinformation
Om Just Landlords
Skrivet av företaget
View our products and get a quote
Just Landlords
Skrivet av företaget
- Just Landlords is a specialist insurance provider for residential homes that are tenanted, unoccupied, or used as holiday homes or second homes. We also provide rent guarantee insurance for landlords.
- We have been providing property insurance since 1998, and in 2019 we became part of the Arthur J Gallagher & Co. Group of companies. These days, landlords can choose from many different landlord insurance providers, each promising to get them the best deal. However, at Just Landlords, we believe that saving money on your landlord insurance is only beneficial if you also have a policy that fully protects you and your business. We provide landlord insurance that is competitively priced and provides cover that most other providers simply do not want to offer. Don't just take our word for it, have a read of the extensive cover we provide and compare it with your existing policy. We feel confident that you will be surprised to see how much more cover our policy offers and that we really do provide real peace of mind. Regardless of the size of your property portfolio, location or property type, we provide a landlord insurance policy that will suit you.
Kontaktuppgifter
4,2
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Swift response, my question answered!
I got through on the phone line very quickly, had a question which Alex was able to answer with ease, and I felt reassured that I had got the info I was looking for.
All good!
7 september 2023
Omdöme utan inbjudan
Svar från Just Landlords
Great to hear! Alex is always committed to each customer he serves! We will be passing on this feedback
Prompt response to my query
6 september 2023
Omdöme utan inbjudan
Svar från Just Landlords
Many thanks for the feedback, we aim to please with our knowledgeable team answering any questions our clients may have. Happy to hear
Alex was helpful and explained the d/d…
Alex was helpful and explained the d/d system
6 september 2023
Omdöme utan inbjudan
Svar från Just Landlords
Great to hear another happy customer of ours experiencing a first class service from our expert team member Alex!
Alex was pleasant and helpful on the…
Alex was pleasant and helpful on the phone. The only negative was in the paperwork of the renewal email, which did not make it clear the best way to pay, it simply said, please contact...
5 september 2023
Omdöme utan inbjudan
Svar från Just Landlords
Thank you for the feedback on this one, the renewal email we send out is being revised at the moment and amended very shortly so again thank you for sharing your customer journey with us. We aim to make it a simple and straight forward process with Just Landlords and any feedback is much appreciated such as this.
Helpful supportive service agent
25 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Thank you so much for the comment, we train our team to the highest standard in order to provide a great service. Thanks again for the kind words.
Straightforward answer
24 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Happy to hear, we aim to resolve any questions as fast as possible as time is precious just like our customers.
The phone was answered within one ring
The phone was answered within one ring, the request was actioned by the same person and completed within several minutes. all perfectly clear. How refreshing.
24 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
We aim to please! First class service for our first class client like yourself, glad you posted your experience with us.
A prompt and helpful response
I spoke with Alex today who was extremely helpful. He double checked some information for us and responded promptly to our enquiry.
24 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Great news to hear, Alex has been with a number of years and also had an award as our customer champion in the past!
Andrea,who has helped me previously
Andrea,who has helped me previously, is very professional and efficient. I like that she remembers me even though she must deal with 100s of customers every week. She is also very knowledgeable
23 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
So happy you've received the excellent service we aim to give to all our clients here at Just Landlords! We aim to please
Happy customer
Andrea (customer help) was polite, easy to understand, listened well, didn't prattle on unnecessarily, and resolved my queries quickly and effectively.
23 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Another great piece of feedback for our team member, thank you so much!
Thanks Andrea on the renewal!
Just had a very positive experience on my Just Landlords renewal. Having been with them for a decade, I'd seen my landlord insurance go up £100 in the last 2 years (with no claims). So gave JL a call on my latest renewal. Talked to Andrea who was v helpful in getting the quote down - increased the excess and lowered the index-linked contents. Felt that my concerns were genuinely addressed. Thanks Andrea!
18 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
We have passed on the feedback for Andrea our shinning star! Thank you so much for your comments and anything more we can do then please let us know.
Great Value and excellent customer service
Been with JustLandlords for over a decade; they are very competitive and knowledgeable, providing discounted portfolio policies and great customer service. They make it easy for Landlords to switch from occupied to unoccupied and they are always easy to speak to if you have a query or concern. Andrea, Alex and all the Team are brilliant.
10/10.
17 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Such a nice comment from a valued customer! Thank you so much and I'm passing this onto the team members which will no doubt brighten their day! Thank again!
Friendly
Friendly, helpfull advice on how to renew policy. Always got a good price for the cover from this company.
16 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Happy to hear your great customer journey with ourselves and we hope to see you for many more years to come John!
Very clear communication
Very clear communication, able to give quick answers to queries.
16 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Thank you Arlene for your kind words, we will pass this feedback onto the team which will be greeted with a smile!
Efficient and Friendly service
I spoke with Andrea who was extremely helpful. She dealt with my queries confidently, was informative and a pleasure to talk to.
10 augusti 2023
Omdöme utan inbjudan
Svar från Just Landlords
Thank you so much for your feedback and we wish many more similar experiences to come!
Inconsistent reasons for increasing exisiting policy cost
I have 2 properties insured by Just Landlords, virtually identical. One I renewed in July and the cost went up considerably with JL saying they have increased the rebuild cost to index linking. Now I have to renew the other flat and they have increased the cost by 19% but have not increase the rebuild cost.
They are not been truthful why one property has to increase the rebuild cost and the other does not, in a space of two months. All smoke and mirrors. Very disappointing.
25 juli 2023
Omdöme utan inbjudan
Svar från Just Landlords
Hi Pete, I'm sorry to hear about the experience you've had with your renewal journey with ourselves. I would love to take a closer look at this and see what has happened to your policy. Can you look to contact me direct on 0808 168 9220 and we can review this for you? I hope to hear from you soon.
The advisor was precise in helping me…
The advisor was precise in helping me through the renewal of a lapsed policy. Made things quick and simple
8 mars 2023
Contents only cover
You were able to answer my specific query regarding providing cover for Contents and Public Liability only for a self-contained flat forming part of a large block, where the Buildings are insured separately under a 'block policy'.
6 februari 2023
Svar från Just Landlords
Thank you for such kind feedback and if you every have any other questions please let our dedicated team know. Thanks for insuring with Just Landlords for your insurance needs!
expensive
expensive - 24% and 16% increase over last 2 years.
Have to have insurance, hope never to test it out and claim !
Admin fees up from £20 to £90.
3 december 2022
First class service from Just Landlords
Just Landlords have always responded quickly and efficiently to any queries, and when there was a major claim, they dealt with it brilliantly. This morning Arthur handled my problem professionally and with patience. I am happy to say all is now well. Thanks Arthur.
14 november 2022
Omdöme utan inbjudan
Svar från Just Landlords
Thank you so much for your feedback on your experience with Just Landlords, Arthur is a talented team member and I'm sure to let him know how well he's done.
Detta är Trustpilot
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