Just Landlords Omdömen 1 163

We have been waiting seven months for our insurance claim to be finalised. While the claim was originally approved in full, we have only received £2,000. Concerns that were never raised during the initial assessment were introduced after approval, leading to a substantial reduction in the payout.

The storm inflicted serious damage on our property, and after such a prolonged delay, receiving only a fraction of the expected amount is deeply worrying. It leaves us in a difficult position, unsure how we are meant to fund the essential repairs with such limited support.

We relied on Just Landlord to handle this process fairly and efficiently, but the outcome has been both frustrating and unacceptable.

Q: How do you rate an insurance company once you get past the quote?
A: By having to make a claim.

I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (apparently to speed the process up), I still do not have resolution to my claim.
Be careful who you choose to be your insurance company. I certainly will be choosing someone else.

Contacted JL to discuss the quote as it had increased substantially. I stated i had been with JL since 2013 and never claimed. Charlotte helped with options but needed Managers advice.
She informed me a email would be sent.
Next day as no email received i spoke to Wendy.She apologised and was helpful. She would talk to the Manager who was this time in the Office. A revised quote was given and accepted.

Saved great amount on renewal by switching from alleged best landlord insurance company to now being with just landlords who are better value better service by Riley thank you and more cover great result thank you All just Landlord insurance Team 😊😊

WAITING 11 WORKING DAYS days for a refund!

I cancelled my policy and was told I was eligible for a refund of £19.99 on the 23rd Jan and confirmed the refund would take 7-10 working days.

I rang the company asking why on the 10th working day I STILL hadn't received the refund due to me.

I have therefore had to ring again on the 11th day to find out where my refund is. I shouldn't have to wait 7-10 days for a refund never mind 11 days. I always get the same response, it is being investigated 😡

Very good customer service on my renewal - had noticed the policy had crept up a bit, and was able to work with them to increase coverage of some things and eliminate others in order to almost halve the monthly premium. Very friendly as they worked through this.

They are very pleasant to deal with when making a claim as well - they may not always pay out, but their process throughout is transparent and non-adversarial - so when the outcome isn't in your favour you go "fair enough" rather than *angry man shakes fist at clouds* and part as friends!

My insurance was cancelled despite payment of renewal fee on time. I have emailed the enquiries@ and the renewal@ address but have not had any contact, not even a receipt of complaint. The Chat feature doesn't work either. Policy JL2553638. Renewal paid 22/10/2025 for the amount of 631.24 pounds. Renewal was due 3/11/2025.

Update - policy was issued after this review and Just Landlords sorted it all out. I’ve kept the review a 1 star because it was not great to have insurance not renewed.

Giving 3* based on good customer service and an overall positive experience over the years. However, I am now going elsewhere as they have significantly increased their admin charge per property and quietly dropped their zero interest monthly payments. I will miss the convenience of a single policy, but I'm afraid the saving added up to several hundred pounds a year across my portfolio.

Been with JL for ages, but recently they do not answer the phone, and despite my emails and calls to VASEK insurance who I believe own JL, no responce.

Craig at JL was really helpful and sorted my problem in no time at all in a very professional and polite manner.

I have been using Just Landlords for several years now for buildings insurance and for rent guarantee insurance. They are very good. They are competitive in the prices charged, they answer the telephone and are friendly and always answer my questions. They are a gem in the insurance industry.

Always a very good company to deal with.
Fast and efficient.

Lucy was fantastic and efficient navigating a complicated situation with ease.

Very simple process and good communication. Thank you for clarity and peace of mind

We have used Just Landlords for many years and wouldn’t think of using any other insurer. Their prices are competitive and the customer service excellent. Craig has promptly and satisfactorily sorted out my recent request- it was much appreciated- thank you.

Livechat service was great. Craigy Drakefordon was online with me and sorted out my issue quickly and pleasantly. I did shop around last year and their pricing is very competitive.

Your representative 'Craigy' who answers the online chat is a credit to your company!. He's very helpful, engaging and best of all actually useful - which is seemingly lost in todays world

I sent an email late last night and this morning had a personal response, with an answer by 9am. It shouldn't be, but it's so unusual for customer service to be personal and swift. Have used this company for many years now and this kind of service is one of the reasons.

We rented out our property for 10 years and were covered by Just Landlords throughout. The policy they provided was very reasonably priced and gave us great peace of mind. Renewal was quick and easy. Although we (fortunately) had no reason to make a claim, based on our experience, I wouldn’t hesitate to recommend them.