Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can’t fault the price. Unfortunately ordered last Friday evening with next day delivery. With stringing, expected it on the Tuesday or Wednesday at the latest. Had to chase and it came today (Friday... Se mer
Företaget har svarat
I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Se mer
Företaget har svarat
The heel came off my previous squash shoes during a match…I found this company online at a competitive price and promptly ordered! The trainers turned up within a few days and I’m very pleased with b... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Kontaktuppgifter
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Storbritannien
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Utmärkt
390 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchased a HEAD Racquetball racket and…
Purchased a HEAD Racquetball racket and discovered that the Head racket was defected. Gary was quick to report to HEAD and get a replacement sourced and sorted. Thank you for the support and will definitely do business with Just Rackets in the future.
1 februari 2025
Omdöme utan inbjudan
Svar från Just Rackets
Hi Chris,
Thank you for your kind review. I’m delighted we could swiftly resolve the issue with your HEAD racquet by reporting it and arranging a replacement. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Gary
Justrackets Team
Quick and efficient delivery
13 februari 2025
Svar från Just Rackets
Hi Malcolm,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our delivery quick and efficient. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Happy playing!
Best regards,
Gary & the Just Rackets Team
Review of my buying experience
Good communication when I mistype the delivery address and also the rapid speed of delivery is really impressive , will bought badminton stuff next time at just racket thank you so much
14 februari 2025
Svar från Just Rackets
Hi Mr Sky Wong,
Thank you for your wonderful 5-star review! We're so pleased to hear that you were happy with our communication and speedy delivery. Mistakes happen, and we're always here to help! We really appreciate your support and look forward to helping you with your next badminton purchase. See you again soon!
Best regards,
Gary & the Just Rackets Team
Svar från Just Rackets
"Thank you, Charlie! We really appreciate your kind words and your recommendation. It's great to hear that you found our service fast, reliable, and good value. If you ever need anything else, we're always here to help. Happy playing! 🎾"
Svar från Just Rackets
"Hi Perounos,
Thank you for your review! We're delighted to hear that you found the best price with us and that your order arrived quickly. If there's anything we can do to make your experience even better next time, we'd love to hear your feedback.
We truly appreciate your support and hope to serve you again soon!
Best regards,
Gary & The Justrackets Team"
Svar från Just Rackets
Hi Alison,
Thank you so much for your 5-star review! 😊 We're delighted to hear that you were happy with our quick delivery. If you ever need anything else, we’re always here to help. Enjoy your purchase! 🎾🚀
Best regards,
Gary & The Just Rackets Team
The customer service was excellent
The customer service was excellent. When I told them I needed my order a day before the expected delivery date, they responded promptly and upgraded it. Thanks to the quick and reliable service, my friend got his birthday present at the right time. Appreciate the team!
5 februari 2025
Svar från Just Rackets
Hi Tserendolgor,
Thank you for your fantastic 5-star review! 🌟 We're so pleased we could help ensure your friend received their birthday present on time. Providing great customer service is our top priority, and it’s wonderful to hear that you appreciated our efforts. If you ever need anything else, we’re always happy to help!
Best regards,
The Just Rackets Team 🎾🚀
I paid extra for 24 hour delivery
I paid extra for 24 hour delivery, but my order has not arrived. I needed these shoes for an important match that I have tonight so this is very disappointing.
4 februari 2025
Svar från Just Rackets
Subject: Apologies for the Delay in Your Delivery
Hi Ed,
We've just seen your 1-star review and wanted to reach out to clarify what happened. I’ve looked into the issue, and it appears that although we dispatched your order on a 24-hour delivery service, Royal Mail unfortunately misplaced the parcel, sending it to the wrong depot. This caused the delay in delivery.
We sincerely apologise for the inconvenience caused. As a goodwill gesture, we will, of course, refund the next-day delivery charge. Please let us know if there's anything else we can do to make this right.
Kind regards,
Gary
Justrackets Team
Great customer service
I was particularly impressed with the friendly customer service I received before completing the order. The shoes arrived within 3 days. I will use this company again. Price is very competitive too.
21 januari 2025
Svar från Just Rackets
Hi Hanna,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're delighted to hear that you were happy with our customer service and speedy delivery. Providing a great experience for our customers is always our top priority, so it’s fantastic to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future! Enjoy your new shoes.
Best regards,
Gary & The Justrackets Team
Excellent service
24 januari 2025
Svar från Just Rackets
Hi Jonathan,
Thank you for your 5-star review! We're delighted to hear you were pleased with our service. Your support means a lot to us, and we look forward to helping you again in the future.
Best regards,
Gary & The Justrackets Team
Great service from Just Rackets
Great service from Just Rackets. I realized after placing the order that I would be away from home when the racket was due to be delivered. Gary kindly agreed to delay the delivery until I was back and then sent it by first class post so I got it next day. One small disappointment, the Yonex stencil wasn't used to give the racket the trademark Yonex pattern on the strings. Still deserving 5 stars.
24 januari 2025
Svar från Just Rackets
Subject: Re: Thank You for Your Review!
Hi Rob,
Thank you for your fantastic 5-star review! We're so pleased to hear you were happy with our service and that we could arrange delivery at a convenient time for you. Ensuring a smooth and hassle-free experience is always our priority.
We appreciate your feedback about the Yonex stencil, and we’ll certainly take that on board for future orders. If there's anything else we can do for you, please don't hesitate to get in touch.
Enjoy your new racket, and we look forward to serving you again!
Best regards,
Gary & The Justrackets Team
Svar från Just Rackets
Subject: Re: Thank You for Your Review!
Hi,
Thank you for your 5-star review! We’re delighted to hear that you’re happy with both our service and your product. Your support means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Gary & The Justrackets Team
5 stars
Yet again Just Rackets gets 5 stars from me. Quality of service is second to none
22 januari 2025
Svar från Just Rackets
Subject: Re: Thank You for Your Review!
Hi Brian,
Thank you so much for your continued support and for leaving another fantastic 5-star review! We’re thrilled to hear that you’re happy with our service—it really means a lot to us.
We truly appreciate your loyalty and look forward to helping you again in the future!
Best regards,
Gary & The Justrackets Team
Great no problems item came well packed…
Great no problems item came well packed and delivered on time thank you
20 januari 2025
Svar från Just Rackets
Hi Robert Thank you so much for your positive review! We’re delighted to hear that your order arrived well packed and on time. At JustRackets, we take great care in ensuring our products are securely packaged and delivered promptly, so it’s wonderful to know that we met your expectations.
If there’s anything we can do to improve your experience further or make it even better next time, we’d love to hear your feedback. Your satisfaction is our top priority, and we’re always here to assist. Thanks again for choosing JustRackets—we hope to serve you again soon! 😊
Svar från Just Rackets
Dear Laura Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear that you had such a positive experience with us. Ensuring that your item arrives well packed and on time is a top priority for us, so it’s great to know we delivered on that for you. 😊
Your kind words truly mean a lot to our team, as we strive to provide the best service possible for all our customers. If there’s anything else you need or if you’re looking for advice or recommendations on future purchases, please don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing JustRackets. We look forward to serving you again soon! Enjoy your purchase! 🎾
Nadia Browning
I like my new tennis shoes. Good quality and good value for money. The staff in the store are very helpful and can recommend to make the right choice I highly recommend it.
8 januari 2025
Svar från Just Rackets
Hi Nadia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're enjoying your new tennis shoes and found them to be of great quality and value.
It's wonderful to know that our team in the store was able to assist you in finding the perfect pair. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to seeing you again soon!
Kind regards,
The Justrackets Team
Great price and fast delivery
Great price and fast delivery. Product arrived exactly as ordered.
9 januari 2025
Svar från Just Rackets
Dear Greg,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you were pleased with our competitive pricing and speedy delivery. It's always our goal to ensure our customers receive exactly what they ordered, and we're glad we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Kind regards,
Gary
JustRackets Team
Great service from Gary in meeting my…
Great service from Gary in meeting my delivery request for tennis bag
10 december 2024
Svar från Just Rackets
Here’s a response you can use to thank the customer:
Subject: Thank You for Your 5-Star Review
Dear Barry,
Thank you so much for taking the time to leave us a 5-star review!
I’m delighted to hear that you were happy with the service and that we were able to meet your delivery request for the tennis bag. It’s always a pleasure to assist our customers and ensure they receive the products they need on time.
Your kind words mean a lot to us, and we truly appreciate your support. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Kind regards,
Gary
JustRackets Team
Svar från Just Rackets
Subject: Thank You for Your 5-Star Review
Dear Nick,
Thank you so much for leaving us a 5-star review!
We’re thrilled to hear that your order arrived quickly and exactly as specified. Providing a seamless and reliable service is what we strive for, and it’s always rewarding to receive such positive feedback.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
Gary
JustRackets Team
This is my first purchase with Just…
This is my first purchase with Just Rackets,
And I am extremely pleased.
I rang on Tuesday afternoon to ask if I made the purchase of racket and stringing, and strung to my specifications too,
would there be a possibility to receive the new racket by Friday, as I needed it for a match on Saturday. I was assured the racket will arrive on Friday. And as promised
YES ARRIVED FRIDAY ON TIME!!!
Plus a discount for subscription.
What more can a customer ask for?
ABSOLUTELY 5 ⭐️⭐️⭐️⭐️⭐️
Highly Recommend
5 december 2024
Svar från Just Rackets
Subject: Thank You for Your 5-Star Review
Dear W K WU,
Thank you so much for your amazing 5-star review and for choosing JustRackets for your first purchase!
We’re thrilled to hear that you were pleased with our service and that your new racket, strung to your specifications, arrived on time for your match. Meeting our customers’ needs and delivering on our promises is what we strive for, and your feedback is incredibly rewarding.
We’re also glad you appreciated the subscription discount—every little bit helps! Your kind words and recommendation mean a lot to us, and we look forward to serving you again in the future.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
Gary
JustRackets Team
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