Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can’t fault the price. Unfortunately ordered last Friday evening with next day delivery. With stringing, expected it on the Tuesday or Wednesday at the latest. Had to chase and it came today (Friday... Se mer
Företaget har svarat
I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Se mer
Företaget har svarat
The heel came off my previous squash shoes during a match…I found this company online at a competitive price and promptly ordered! The trainers turned up within a few days and I’m very pleased with b... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Kontaktuppgifter
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Storbritannien
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Utmärkt
390 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sent the racket with wrong string even though confirmed several time with the shop
I am very disappointed with this shop!
I bought two racket from this shop. First time was ok. Very please with it and I wanted to buy second one as a backup. The shop offered free restringing. I sent several email to confirm what string and tension I wanted with the racket before and after I made an online order. Someone from the shop confirmed a few time. Waited for a few days and when I received the racket, it was with wrong string. Sent the email informing about the wrong string. They said they were sorry someone did not check properly but I can return it. Sent an email if they cover the return postage. No reply.
I read all the review from others which they did mistake but they tried to solve them so I used this shop online. Will not recommend to anyone. Very disappointed.
4 december 2024
Svar från Just Rackets
Subject: Follow-Up on Your Recent Experience
Dear Joe,
Thank you for sharing your feedback regarding your recent purchase. I sincerely apologise for the error in your order and any inconvenience this has caused.
After reviewing your order, I can confirm that we provided a free restring for your racket, saving you £16.99. However, I completely understand that the string we used was not the one you requested, and this was a mistake on our part. Our team strives to deliver accurate and high-quality service, and it’s clear we fell short in this instance.
To make this right, we would like to offer you the following:
Restringing Correction: You can return the racket to us, and we will restring it with the correct Yonex string and tension at no additional cost, including covering the return postage.
We deeply value your trust and regret that this experience has left you disappointed. Please let us know how you would like to proceed, and we’ll ensure your concerns are addressed promptly.
Thank you again for bringing this to our attention. We hope to restore your confidence in us and our service.
Kind regards,
Gary
JustRackets Team
Fast delivery
3 december 2024
Svar från Just Rackets
Thank you so much for your fantastic 5-star review! We're delighted to hear that Gary's advice was helpful in finding what you needed—he’s always here to offer expert guidance. It's also great to know that your delivery was fast and met your expectations. Your satisfaction means the world to us, and we're always here if you need further assistance or advice. Enjoy your new gear, and we hope it enhances your performance!"
Svar från Just Rackets
"Thank you for your 5-star review! We're glad to hear your delivery was quick and efficient. Whenever you're ready to open your package, we hope everything meets your expectations. If you have any questions or need assistance, feel free to reach out. Enjoy your purchase!" kind regards justrackets team
Hasn't arrived yet !
2 december 2024
Svar från Just Rackets
Subject: Response to Your Review
Dear [Customer's Name],
We’re truly sorry to see you’ve left us a 1-star review, and we’d like to address your concerns right away.
We’ve checked the tracking information, and it shows that your delivery is out for today or tomorrow with Royal Mail. It seems they may be experiencing delays due to the busy Christmas period, which is beyond our control.
To make up for the delay, we’ve upgraded your order for 1 table tennis bat to include 2 of the same bats, along with some table tennis balls, all free of charge.
We hope this gesture helps improve your experience with us. Please don’t hesitate to reach out if you have any further concerns.
Kind regards,
Gary
Justrackets Team
Just Rackets provided a satisfactory…
Just Rackets provided a satisfactory experience overall. Ordering was straightforward, and the prices were reasonable. Communication with customer service, particularly Gary at their Letchworth store, was helpful. Delivery was quicker than expected, arriving within a couple of days. Although there are some negative reviews concerning table tennis tables, my purchase of a tennis racket was smooth and without issues. Nonetheless, it’s always wise to consider mixed reviews when making a decision.
28 oktober 2024
Omdöme utan inbjudan
Yonex ezone 100
Excellent service, bought my new tennis racket with a free restring. Highly recommended!
25 november 2024
Svar från Just Rackets
Subject: Thank You for Your 5-Star Review!
Dear Gary,
Thank you so much for taking the time to leave us a glowing 5-star review! We’re thrilled to hear that you had an excellent experience with our service and are happy with your new tennis racket and free restring.
Your recommendation means the world to us, and we’re delighted to know we could meet your expectations. Should you need anything else in the future – whether it’s advice, accessories, or another purchase – we’re always here to help.
Thanks again for your kind words and support!
Best regards,
Gary Spindler
Customer Care Team
Just Rackets
Great price and efficient service
Great price and efficient service, I’d happily recommend this site to anyone!
18 november 2024
Svar från Just Rackets
Subject: Thank You for Your 5-Star Review!
Hi David,
Thank you so much for leaving us a fantastic 5-star review! We truly appreciate you taking the time to share your experience, and it means a lot to the whole team here at Justrackets.
Your feedback not only encourages us to continue delivering excellent service but also helps others feel confident in choosing us for their sports equipment needs.
If there’s anything more we can do for you, or if you ever need advice or assistance, please don’t hesitate to get in touch.
Thanks again for your support!
Kind regards,
The Justrackets Team
I paid for the next day delivery
I paid for the next day delivery, but it did not arrive on time.
20 november 2024
Svar från Just Rackets
Dear Mr. Rashid,
Thank you for sharing your feedback, and we’re truly sorry to hear about your dissatisfaction with the delivery service.
After reviewing your order and the tracking details from Royal Mail, we noticed that your order was placed at 5:25 PM on the 19th of November, which was unfortunately after our cut-off time for delivery on the 20th. Despite this, we ensured that your parcel was dispatched promptly, and it was successfully delivered on the 21st as anticipated.
We sincerely apologise for any inconvenience caused by this and appreciate your understanding of our delivery process. At JustRackets, customer satisfaction is our priority, and we are always working to improve our services. Please don’t hesitate to contact us directly if you have any further concerns or if there’s anything we can do to assist you.
Thank you for your custom, and we hope to serve you better in the future.
Kind regards,
The JustRackets Team
Logistic issues but would buy again
I made my purchase with Just Racket after finding out that they had the best price for the racket I was looking for.
However, I was sent the wrong racket (wrong color). They replied to my email within 24 hours, and sent me a free return label. They shipped again the correct racket restringed with a couple of tennis balls tubes as gift.
Good price, logistic issue but good customer service, would buy again.
20 november 2024
Omdöme utan inbjudan
Svar från Just Rackets
Subject: Thank You for Your Updated 5-Star Review
Dear Thomas,
Thank you for updating your review and for sharing your detailed experience with Just Rackets. We truly appreciate your understanding and are delighted to hear that we could resolve the issue to your satisfaction.
We sincerely apologise for the initial mix-up with the colour of your racket, but we’re glad that our team was able to respond promptly, provide a hassle-free return process, and ensure you received the correct racket with a little extra gift as a token of our appreciation for your patience.
Your feedback highlights the importance of efficient customer service, and we’re thrilled to know that this experience has reinforced your confidence in shopping with us. It's customers like you who inspire us to continue improving every aspect of our service.
Thank you once again for your kind words, and we look forward to serving you again in the future. If there’s anything else you need, please don’t hesitate to reach out.
Best regards,
Gary
Just Rackets Team
All good bar the cover (not supplied)
Easy to order and arrived in good time.
Would have expected a cover to come as part of package which was the only disappointment.
13 november 2024
Svar från Just Rackets
Here's a polite and professional response to the customer's 5-star review:
Subject: Thank You for Your 5-Star Review
Dear Dan,
Thank you so much for your kind words and for leaving us a 5-star review! We’re delighted to hear that you found our website user-friendly and were happy with our quick delivery service.
Your feedback means a lot to us, and we truly appreciate you choosing Justrackets. Should you need anything else in the future, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards,
Gary
Justrackets Team
Svar från Just Rackets
Dear Peter
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found the ordering process straightforward and that our updates kept you well-informed. Providing a smooth and hassle-free experience, along with prompt delivery, is always our priority. We're glad you were happy with your tennis balls, and we look forward to serving you again in the future. If there's anything else you need, don’t hesitate to get in touch – happy playing! 🎾😊
kind regards gary
justrackets team
Svar från Just Rackets
Thank you for your fantastic 5-star review!
We're thrilled to hear that you're pleased with the Karakal Pro 2500 Junior Eyeguards. Providing quality, reliable gear for our customers is our top priority, so it’s great to know they’re working well for you!
We’re also glad you chose the Dunlop Competition Squash Balls – the single yellow dot balls are an excellent choice for consistent bounce and control on the court.
Thanks again for your feedback and for choosing Just Rackets. We look forward to serving you again soon!
Best wishes,
The Just Rackets Team
Incorrect racket supplied
Incorrect racket supplied, although did quickly offer a refund and return of racket. However, an alternative supplier had sold out by the time this had all happened.
1 november 2024
Svar från Just Rackets
Subject: Follow-up on Your Recent Experience with Justrackets.com
Dear Richard,
Thank you for sharing your recent experience with us. We’re very sorry to hear that we fell short of your expectations, and we truly value the opportunity to make things right.
Firstly, we sincerely apologise for sending you the incorrect racket. We understand how frustrating it is when an order doesn’t arrive as expected, especially when time is of the essence, and the racket you were after sold out elsewhere.
At Justrackets.com, we aim to deliver accurate orders promptly, and it’s disappointing to hear that we didn’t meet that standard for you. We appreciate that our quick offer of a return and refund was helpful, but we regret that it wasn’t enough to prevent the inconvenience caused by the initial mix-up.
To improve, we’re actively reviewing our fulfilment process to minimise errors like this in the future. If there’s anything further we can do to support you, please don’t hesitate to reach out. Whether it’s helping you find a similar product or discussing further compensation, we’re here to help make things right.
Thank you again for your feedback and for giving us a chance to address it. We value your business and hope to serve you better in the future.
Warm regards,
Gary
Justrackets.com Customer Support Team
First time buying and I'll do it again
First time buying and I'll do it again. Already recommended to other people.
29 oktober 2024
Svar från Just Rackets
Subject: Re: New 5-Star Review from Lee Tennant
Hi Lee,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your first experience with Just Rackets was such a positive one. Knowing you’d shop with us again and have already recommended us to others truly means a lot. Providing quality products and top-notch service is what we strive for, and it’s incredibly rewarding to know we've met your expectations.
If there’s ever anything more we can help with or if you need any recommendations, please don’t hesitate to reach out.
Thank you once again for choosing Just Rackets and for your recommendation—we look forward to serving you again!
Best regards,
Gary
Svar från Just Rackets
Thank you so much for your kind words! We're delighted to hear that you find our prices competitive and our service top-notch. Your feedback motivates us to keep providing great value and excellent service. We look forward to serving you again soon!"
Great service and helpful support.…
Great service and helpful support when I called in to make an enquiry. Goods turned up as scheduled and were packed well though I haven't yet opened the box to inspect the contents.
30 oktober 2024
Svar från Just Rackets
Subject: Thank You for Your 5-Star Review!
Hi Matthew,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you were pleased with our service and support. It’s always our goal to make each customer’s experience smooth and helpful, so we’re delighted that we met your expectations.
We appreciate you mentioning our team’s support and the care we put into packaging and delivering your order on schedule. Once you’ve had a chance to open the box and inspect the contents, we hope everything meets your satisfaction. If you have any further questions or need assistance with your purchase, please don’t hesitate to reach out.
Thanks again for choosing Just Rackets, and we look forward to serving you again in the future!
Best regards,
Gary
Customer Support Team
Just Rackets
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