JAC Vapour Omdömen 

Great products and great customer service,
The s22 VAPE is my favourite every day vape, the Stars and Stripes is one of the best tobacco flavours I've found anywhere.
The customer service with a recent issue was excellent. They were quick to respond, and just as quick to resolve the problem.
Very much recommend

Fantastic produces and an excellent customer service.

I've been with JacVapour for around 10 years now and as you would imagine I have had some minor issues from time to time, (but not many in the grand scheme of things).

On every contact experience I have found the guys at Jac Vapour to be knowledgeable, understanding and sympathetic to genuine issues.

I've also always parted following contact with a positive experience.

I'll be sticking with this firm as the products and service levels are excellent.

The team at JAC Vapour were fantastic and help when I missed my delivery. They arranged for a next day delivery. The service and quality have always been excellent and I have been using JAC Vapour products for years now.

I ordered the new Puff Box Hybrid in Teal and some pods. Delivery was great however, on opening, I discovered I'd received a white puff box instead of the teal... not a biggie but I like bright things!
I sent an email and Duncan reached out to me on the same day and was amazing. He's kindly sent me out a FOC teal puff box with many apologies. You can't do better than that.
We all get things wrong sometimes but it's the way companies reach out and resolve the issue that makes the difference. I still definitely reorder with confidence from this company again.

Quality items great price my go to

This company is seriously changing the game!

If you’ve tried quitting vaping but zero-nicotine liquids just feel like a weak copy, you have to try the Puff Box Zero and their liquids. The throat hit is spot on — feels like vaping something with 10 to 20 mg of nicotine, which honestly makes all the difference when you’re trying to kick the nicotine habit but still want that satisfying hit.

I’m so happy I found this — the flavors are great, the quality’s awesome, and it’s really helped me move on from nicotine.

If you’re struggling to quit but don’t want to give up the whole vape experience, this is exactly what you need. Big thanks to this company for making quitting actually doable!

Customer service and reply time is top notch over any issue. No complaints

Great company… Any hardware I’ve ordered in the past has been high-quality & lasted for ages. I was recently sent the wrong product and the issue was resolved the next day without any question ..fantastic

Prompt delivery. Good quality products.

Best customer service and technical support I’ve ever experienced!

Used their products for over 12 years now, and don't feel the need to look elsewhere. The customer service is superb too, staff are very easy to get hold of and accommodating.

One of the two vapes I received doesn't charge at all. I've already submitted a support ticket and sent two emails, but haven't had any response. It feels like customer service is just as understaffed as the shipping department—'next-day delivery' seems to mean three or four days, if you're lucky

All my vapes died on me in the US then I put in an order when I returned. I got them the next day after I spoke to an employee. This company is the best they go above and beyond. Fabulous

I had an excellent experience with Duncan from JAC Vapour. His customer service was outstanding—professional, prompt, and genuinely helpful throughout our interaction. He took the time to understand my issue and provided a clear and efficient solution, making the entire process hassle-free.

It’s rare to come across such responsive and courteous support these days, and Duncan’s approach really stood out. He’s a credit to the JAC Vapour team. Thank you again for the great service!

As always fab customer service team, quick responses and above and beyond service

Great customer service I had issues with a faulty battery that was still under warranty got in touch with Duncan who was very professional and informative after a few short tests and short video to Duncan a new battery was delivered the next day really impressed with his handling of the situation

I had an issue with a filter that didn’t work with the new s22 set I brought. Duncan was brilliant and helped along the way with guidance. I’ve used jac s22’s for years now, great product and great support.

This review is purely based on the products.

I'll start off by saying I first started using JAC in 2013, I had a few good years before their products (e-cigarettes and coils) seemed to loose some quality and not work quite how they should. Eventually in 2018 I gave up, their support team got less and less helpful with my issues (mostly relating to coils) and I decided to switch to a no-frills e-cigarette that just worked (shock).

Unfortunately the e-cigarette I switched to has been discontinued, upon reviewing the options as a replacement, I decided to give JAC another go. I ordered the S22 starter kit (which ironically was the last device I ordered in 2018).

I put the kit together, filled the tank and left it to charge. I return to it and within minutes all the years of frustration come rushing back.

I don't understand why it's so difficult for JAC to produce something that just work without any faffing.

The device flashed red three times, I had to go online to look up what this meant - an issue with the battery not detecting a tank... right okay. I run through the online help and still have no luck...

I've tried everything on the online help at least 3 times, tried 4 different coils and still I don't have a working device!

I will be contacting support and I'm sure they'll be great, but the issue still stands as why do products seem to have so many problems from this company? I'm going on holiday next week and have no faith that this device will see me through...

Update: I reached out to support and they organised a return, they did let me return the usually none returnable coils which I’m grateful for. They followed up to let me know there was an issue with the tank but I confirmed I just wanted a refund.

I’ve switched to a similarly priced e-cig but it offers more features and just works straight out of the box, no issues or complicated do this if this happens (which seem to be a general thing with Jac products) there’s no overly complex things to setup or multiple failure points which again is a common occurrence with my experience of Jac products.

Ultimately the support team where very helpful, although I feel I had to jump through some hoops such as testing different things to make sure I couldn’t get it working when I’d already decided I wanted to return it regardless of if it worked or not.

I won’t be changing my review score as it’s purely based on the products.