Great products, good value for money and high quality. On the rare occasion when things weren’t 100%, the customer service has been outstanding. Fast, super friendly and helpful replies that show the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
JacVapour is simply the best! OK, so I can't claim to have tried all the online vaping shops out there but then I don't need to because I'm so happy with the quality of their products, the speed... Se mer
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Fantastic experience and excellent customer service! There was a small mistake in my previous order, but Duncan sorted it out straight away and the replacements were sent with an upgraded delivery at... Se mer
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The quality is spot on. Communication and any help is the best I have ever had. Have used for years and will continue too. A special thanks to Duncan.
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Företagsinformation
Skrivet av företaget
JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.
Kontaktuppgifter
Unit 1B, Tom Stewart Lane, KY16 8YB, St Andrews, Storbritannien
- 0131 555 6111
- sales@jacvapour.com
- www.jacvapour.com
4,7
Utmärkt
980 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer Service is outstanding.
Customer Service is outstanding.
My fire button fell off my S22 pen which was out of warranty but with no hesitation sent me a replacement which arrived the following day.
Highly recommended
19 februari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Thanks Llinos! Glad to hear that we could get that one sorted for you, that's perfect! :)
As always, please do feel free to come back to us anytime! :)
Top notch customer service
They pull out all the stops to help you. I would not hesitate to recommend and I have several times
4 februari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Carl, glad to hear that we could get that one sorted for you - that's perfect! :)
Very quick service and also support…
Very quick service and also support too, thank u duncan
3 februari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Niky, glad to hear that we could get that one sorted for you - that's great news! :)
Excellent customer service from start…
Excellent customer service from start to finish.
I made a purchase that unfortunately wouldn’t have been compatible with the RTA I’m using. Duncan from the Jac Vapour team spotted this, cancelled the order, and issued a full refund immediately — no hassle and no back-and-forth.
Genuinely top-tier service and a great example of a company putting the customer first. Highly recommend Jac Vapour based on this experience alone.
4 februari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Kiefer, glad we could help - that's great news! :) Sorry we don't have a mod big enough (the SERIES-B compact by conventional standards) but good luck in your hunt for the perfect mod to go alongside your favourite tank! :)
Very helpful technically Fixed a…
Very helpful technically Fixed a battery connection issue on my S22 no bother
28 januari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Rob! That's perfect, glad to hear we managed to get that one sorted for you! :)
Fast
Fast, efficient, friendly service. Duncan always very helpful.
23 januari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Glad to hear that we could help, that's great news! :)
The best juice out there
The best juice out there. Also excellent customer service- my parcel got lost in post- they promptly sent out a replacement with next day delivery! Big recommendations!
23 januari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Hey David, glad to hear that you're a fan of our e-liquid's. That's great news! :)
I have used Jac Vapour for years and…
I have used Jac Vapour for years and the customer service is just excellent. The product range is also very good.
19 januari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Joanna, glad to hear that we could help - that's perfect! :)
The customer service at JAC Vapour is…
The customer service at JAC Vapour is truly second to none
7 januari 2026
Omdöme utan inbjudan
Svar från JAC Vapour
Thanks Rachel! :) Anytime, we're always more than happy to help! :)
really good service used for a long…
really good service used for a long time. customer services couldn’t be more helpful.
100% recommend
31 december 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Thanks Nick, glad to hear that we could get this one sorted for you - that's perfect! :)
My order had been lost during the…
My order had been lost during the delivery, however a member of staff quickly helped and had another sent out.
24 december 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Arlo! Glad to hear that we could get that one sorted for you, that's great news! :)
Had a royal mail issue and Duncan at JV…
Had a royal mail issue and Duncan at JV was super helpful throughout even though it wasn't their fault, their customer service is fantastic.
The zero max range is great and has helped me stay off nic whilst still getting the throat hit when getting an occasional craving, the flavours are just as good if not better than the elf bars I was originally getting too.
18 december 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Lee! Glad to hear that you're a fan of our Zero-MAX range and we could get that one sorted for you, that's great news! :)
JAC Vapour SERIES-B DNA 75 box mod.
The JAC Vapour SERIES-B DNA 75 has to be the best value mod available.
I had my first one in 2020 and since then it’s been my daily use mod that’s been out and about with me almost everywhere I go.
The PVD coating is brilliant and it still looks like new- it’s even been dropped on the pavement a couple of times and it’s unmarked.
It’s fitted with the industry standard Evolv DNA75 chip so it does everything you could possibly need and it’s nice and compact.
I managed to get one in the Sandstorm finish when it was still available and I’ve just had another black one, which I’m going to leave in the box as a spare.
I’ve had quite a few things from JAC Vapour and they have always been a great company to deal with, Duncan in customer service is very helpful and I have no hesitation to recommend them to anyone who wants any vape products.
3 december 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Patrick, glad to hear that you're a fan of our SERIES-B DNA 75W mods and we could get this one sorted for you, that's perfect! :)
As always, please do feel free to come back to us anytime - we're always more than happy to help! :)
I love my new nicotine free puff box
I only write reviews when something is outstandingly good or outstandingly bad. This falls into the first category.
I love my new nicotine free puff box, it's so well designed and tastes perfect with that hit at the back of the throat. I went for the watermelon ice and it's just right, not that sickly sweet taste I get from most vaping liquids.
Ive already given up nicotine but felt sad at not having something to do with my hands so this will make the transition to no nicotine much easier. So happy.
Postage first class arrived two days after dispatch.
12 november 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Hey Sheridan! Glad to hear that you're a fan of our Puff-Box Zero-MAX range, that's great news! :)
Excellent service
I've been a Jac Vapour customer for years now. Great devices, tasty liquids & genuinely some of the best customer service I've ever experienced.
8 oktober 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Glad to hear that we could help, that's perfect! :)
Replacement vape
Great Company to deal with, very helpful and pleasant people. Replacement vape sent out next day. Excellent service!
2 oktober 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Glad to hear we could help, that's great news! :)
Svar från JAC Vapour
Glad to hear that we could help, that's perfect! :)
Apolgy to Jac Vapour
In a previous review I criticised Jac Vapour for poor communication. I have now learned that they had some serious problems with their communication systems and that my review was unfair. I now return to my previous belief that that they are my favourite suppliers for ecig material and apologise if my review has put anyone off purchasing from them.
8 september 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Glad to hear that we could get this one sorted for you, that's perfect! As always, please do feel free to come back to us anytime - we're always more than happy to help! :)
I get more impressed every time I talk…
I get more impressed every time I talk to them! The S22 series is all I ever use.
My problem was that the battery was flashing red after I changed the coil.
Not only did they tell me what to do, they linked a youtube video showing me!
15 september 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Glad to hear that we could get this sorted for you, that's perfect! As always, please do feel free to come back to us anytime - we're always happy to help! :)
My Jacvapour experience
I’ve been using Jacvapour for years and they’ve always sold excellent products.
I’ve always been looked after well with some of the best customer service I’ve ever experienced online. Well done and thank you.
12 september 2025
Omdöme utan inbjudan
Svar från JAC Vapour
Glad to hear that we could help, that's perfect! :)
Detta är Trustpilot
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