Intelius Omdömen 638

Svar från Intelius

15 timmar sedan

Hi,

Thank you for your feedback, and we are sorry to hear that the search did not return the results you were hoping for. We want to provide some clarity on how our service works.

Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. When searching for a business phone number, information may be more limited as business records are not always as widely available through public databases as personal records.

Regarding the additional charge, the $4.99 option you were presented with was for our Unlimited PDF and Data Monitoring Access, which is an optional add-on service. This is always presented as optional and is never automatically applied without your agreement.

We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

En dag sedan

Hi Maria,

Thank you for taking the time to share your feedback, and we are so glad to hear that our representative provided you with a 5-star experience! We will make sure that gets passed along.

We do want to provide some clarity on our pricing and services. The membership charge upon sign up provides unlimited access to Person and Address reports for the duration of your billing cycle. The additional charges you may have encountered were for optional add-on services such as Reverse Phone Lookup and Reverse Email Lookup, which allow you to search by a specific phone number or email address to identify the registered owner of that information. These add-ons are always optional and are never automatically applied without your agreement.

Regarding the information in our reports, while public records are technically accessible to the public, it requires significant resources to compile, organize, and present this information in a user-friendly format, which is reflected in our pricing.

We can confirm that your account was cancelled during your recent call and the full charge was reversed at that time. Please allow 3–5 business days for this to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

En dag sedan

Hi Geneva,

Thank you for the kind words! We are thrilled to hear that Lucca was great and understanding during your interaction. We will make sure he knows how much it is appreciated!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

En dag sedan

Hi Alexander,

Thank you for your feedback, and we are sorry to hear that the searches did not return the results you were hoping for. We want to provide some clarity on how our data works.

Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain individuals or phone numbers may have limited information available through public databases, which can result in limited or no results for a particular search.

We can confirm that your account has been cancelled and we have sent a follow-up email with additional details. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

En dag sedan

Hi Ginger,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative provided you with an awesome experience — we will make sure he knows how much it is appreciated!

Regarding the temporary password, we understand this can sometimes feel confusing and we are sorry for any difficulty you experienced. If you ever need a password reset in the future, you can use the "Forgot My Password" option on the login page and follow the steps to reset it. Once you receive the temporary password, we recommend logging in and updating it to one of your own choosing right away to make future access easier.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

4 dagar sedan

Hi Will,

Thank you for the kind words! We are glad to hear that our representative was helpful during your interaction. Your feedback is truly appreciated!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

4 dagar sedan

Hi Kaelan,

Thank you for your feedback, and we are sorry to hear about the difficulty you experienced accessing your report. We want to help get this resolved for you.

Regarding the email verification, this is a standard security step that is required to confirm your identity and ensure the integrity of your account. Once verified, you should be able to log in and access your reports directly. If you are still having trouble accessing the website after verifying your email, we recommend clearing your browser's cache and cookies, ensuring your browser is fully up to date, and temporarily disabling any VPNs or firewalls that may be interfering with your connection.

We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

10 apr. 2026

Hi Shelly,

Thank you so much for the kind words! We are delighted to hear that Mauricio was kind and helpful during your interaction — and we will absolutely pass along your sweet sentiments to him!

We look forward to hearing back from you once you have located your notes. In the meantime, if you need any further assistance or have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

10 apr. 2026

Hi Laura,

Thank you for your feedback, and we are sorry to hear about the frustration you experienced. We want to provide some clarity on what happened with your account.

As part of our ongoing efforts to protect both consumers and Intelius, our system actively monitors for unusual or unauthorized activity. When such activity is detected, we may suspend or restrict access to safeguard users and maintain the integrity of our services. This is not a reflection of any wrongdoing on your part.

We are glad we were able to connect with you during your recent call. The suspension was lifted and the charge was reversed in full. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

10 apr. 2026

Hi Maximus,

Thank you so much for the wonderful feedback! We are thrilled to hear that you had a great experience with our Customer Care team and that you were pleased to learn about the all-in-one package. We are always working to improve the value we offer our members and it is great to hear that it made a positive impression!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

7 apr. 2026

Hi Kathy,

Thank you for taking the time to share your feedback! We are so pleased to hear that our team listened and went the extra mile to help you. That is exactly the level of service we strive to provide for all of our members!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

7 apr. 2026

Hi,

Thank you for taking the time to share your feedback! We are glad to hear that our service was able to provide you with what you were looking for. We hope you will consider giving us another try whenever you need us in the future!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

6 apr. 2026

Hi Teresa,

Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.

Regarding the charges, we want to clarify that all billing details, including automatic renewal terms, are clearly disclosed before any payment is submitted, and each user is required to explicitly agree to these terms before any charges are processed. The renewal charge occurred because the subscription was not cancelled within the first 5 days of the trial period, which triggered the automatic renewal as agreed to at the time of enrollment. The $4.99 charge was also agreed to separately at the time of purchase.

Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us.

We can confirm that your account is cancelled and no further charges will be incurred. We have also sent a follow-up email with additional details regarding your account for your reference.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

6 apr. 2026

Hi Steven,

Thank you for taking the time to share your feedback! We are glad to hear that our representative was able to get your account reactivated and back up and running for you.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

6 apr. 2026

Hi Amanda,

Thank you for your feedback, and we are sorry to hear that your experience was not a positive one. We would love the opportunity to make this right for you.

We have reached out through Trustpilot to request additional details so that we can better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

3 apr. 2026

Hi Terry,

Thank you for taking the time to share your feedback. We are glad to hear that our representative provided you with a good experience, and we are sorry to hear that we were not able to provide the information you were looking for.

Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain information may not be fully accessible through public databases, which can result in limited results for a particular search.

If you have any further questions or would like assistance with your search, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

3 apr. 2026

Hi Doreen,

Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Maria was able to guide you through everything with such patience and care. Going above and beyond to make sure our members feel supported is exactly what we strive for, and it sounds like Maria did a truly wonderful job. We will make sure she knows how much her efforts meant to you!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team

Svar från Intelius

2 apr. 2026

Hi David,

Thank you so much for the wonderful feedback! We are thrilled to hear that you are enjoying our service and that our Customer Care team has been on point. Your kind words are greatly appreciated!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Intelius Customer Support Team