Instant Checkmate Omdömen 447

Svar från Instant Checkmate

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Hi Laura,

Thank you for reaching out, and we want to start by expressing our deepest condolences for your loss. We are truly sorry for the pain this situation has caused you and your family, and we understand how distressing it must be to receive these reminders during such a difficult time.

We want to address your concerns directly. InstantCheckmate compiles information from publicly available sources and third-party data providers. We do not share information illegally, and all data in our reports is sourced from public records. We understand, however, that this does not diminish the impact this has had on you and your family, and we take your concerns very seriously.

We have gone ahead and unsubscribed you from receiving any further marketing emails so that you will no longer receive communications of this nature. We have also sent a follow-up email to make sure all of your concerns are fully addressed, including the suppression request for your family member's information.

We are truly sorry for the distress this has caused and want to assure you that we are committed to handling this matter with the care and sensitivity it deserves.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

2 apr. 2026

Hi Jimmy,

Thank you for your feedback, and we are sorry to hear about your experience. InstantCheckmate is not a fraudulent company — we are a legitimate public records search service and take concerns like yours very seriously.

It sounds like your account may have been flagged by our security system. When suspicious activity is detected, our system automatically flags and disables an account as a precautionary measure. This is not a reflection of any wrongdoing on your part, and any charge would be reversed prior to you being contacted. We apologize for any inconvenience this may have caused.

We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

9 mars 2026

Hi,

Thank you for your feedback. We want to address your concerns and provide some clarity regarding our billing process.

During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All billing details, including automatic renewal policies, are presented in full compliance with applicable laws and are clearly stated several times before any purchase is completed. Additionally, each user is required to confirm their understanding of these terms before any payment is processed.

InstantCheckmate members have the flexibility to cancel their membership at any time by logging into their account, calling our phone support, or using our online chat system.

We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

6 mars 2026

Hi,

Thank you for your feedback, and we are sorry to hear about the frustration this experience caused. We want to provide some clarity on what may have occurred with your account.

There are instances where our system automatically flags an account due to suspicious activity, which can result in the account being cancelled and disabled, and the charge being fully reversed. This is a security measure in place to protect our customers and is not a reflection of any wrongdoing on your part.

We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

19 feb. 2026

Hi Debby,

Thank you for your feedback. We're sorry to hear about your experience and want to address your concerns. InstantCheckmate does not offer its services for free, and we never claim to — compiling and maintaining a comprehensive public records platform requires significant resources. Our pricing is transparently displayed during the registration process so customers understand the costs before proceeding.

Regarding the location issue you encountered, we'd love the opportunity to look into this further. Please reach out to our Customer Support team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary, but we're committed to making sure your concerns are addressed.

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

18 feb. 2026

Hello Tisha,

We’re sorry to hear that your experience didn’t meet your expectations. Instant Checkmate is committed to providing a reliable and transparent service that simplifies access to public record information.

If you feel there was a misunderstanding or if you experienced an issue with your account, we’d like the opportunity to address your concerns. Please contact our Customer Support team at 877-564-3003 or via email at support@instantcheckmate.com, and we’ll work with you to resolve this matter promptly. Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

9 feb. 2026

Hi there,

Thank you for taking the time to share your feedback.

We strive to keep our reports as current and comprehensive as possible, but there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Due to the nature of public record information, source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background Information Services are not the source of data, nor are they a comprehensive compilation of the data. We encourage you to use our reports as a starting point for your own due diligence and recommend that any data be independently verified before relying on it.

Regarding emails, if any email addresses are associated with the person's name in our available records, they would appear in the report at no additional cost. However, if you're looking to perform a reverse email search (searching by an email address to find a person), that is a different type of search service.

We have requested additional details through Trustpilot to better assist you.

If you'd like immediate assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,
InstantCheckmate Customer Support Team

Svar från Instant Checkmate

Uppdaterad 9 feb. 2026

Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify how our service works.

Instant Checkmate operates on a subscription-based model. In compliance with applicable laws, all billing details—including pricing, automatic renewal terms, and cancellation information—are clearly presented during sign-up, and users are required to confirm their agreement before payment information is submitted.

Members may cancel their subscription at any time using one of the following methods:

*Online by logging into the account and selecting the cancellation option within the account settings

*By phone, either through our automated IVR system or by speaking directly with a Customer Support representative

* By Live chat

To better assist you, we’ve requested additional information through Trustpilot so we can locate your account and review the charges you mentioned.

If you’d like immediate assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,
Instant Checkmate Customer Support Team

**UPDATED REPLY 2/9/2026**

Thank you for providing the additional information. We appreciate the opportunity to review your account and clarify what occurred.

After looking into this further, we confirmed that there were two separate services associated with your account. Only one subscription had been canceled previously. When you contacted us on February 4, 2026, the second subscription was also successfully canceled, and the charge associated with that billing was refunded. No additional charges will be processed going forward.

We understand how frustrating this situation felt and appreciate you allowing us to address it directly. If you have any further questions or need confirmation of the cancellation, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

23 dec. 2025

Thank you for sharing your feedback, Laura.

Instant Checkmate provides access to publicly available records from third-party sources, which may include historical information. We’d like the opportunity to better understand your concerns and clarify any questions you may have.

We’ve requested your contact information through Trustpilot so we can assist you directly. You may also reach our support team at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Svar från Instant Checkmate

Uppdaterad 30 dec. 2025

Dear Sonia,

Thank you for your review and for sharing your concerns. We understand how upsetting it can be to see information that doesn’t appear accurate.

Instant Checkmate provides reports based on publicly available records obtained from a variety of sources, including federal, state, and local government records, court documents, and other legally accessible data sources. Because these records are compiled from multiple sources, they may sometimes contain outdated, incomplete, or misattributed information—particularly in cases involving common names or similar identifiers.

To better assist you and review the specific details in question, we’ve requested additional information through Trustpilot so our team can look into your report directly and address your concerns as accurately as possible.

If you prefer, you can also contact our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

15 dec. 2025

Dear RT,

Thank you for sharing your feedback and bringing your concerns to our attention. We’re sorry to hear about your experience and would like the opportunity to better understand what occurred.

Instant Checkmate compiles information from publicly available records and commercially available data sources. Because of the nature of public records, information may be incomplete, outdated, or not appear as expected in every case. Our services are intended to be used as a research tool and a starting point for personal reference.

We’ve requested additional information through Trustpilot so we can better assist you and review your concerns in more detail. We’d appreciate the chance to look into your account directly.

If you’d like to speak with our Customer Support team, please contact us at 877-564-3003.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

Uppdaterad 8 dec. 2025

Dear Jules,

Thank you for your review. We're sorry to hear the information you received did not meet your expectations. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Shared names or similar identifiers can occasionally result in mismatched data.

Public record information can also contain errors, as source data may be entered or reported inaccurately, processed incorrectly, or otherwise incomplete. Because of this, we always recommend independently verifying any information before relying on it.

We’ve requested additional details through Trustpilot so we can better assist you and take a closer look at your experience. If you need direct support in the meantime, you can reach Instant Checkmate at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

**Updated Response**

Dear Jules,

Thank you for providing the additional information. After reviewing your account and the notes from your recent call, it appears no concerns about inaccurate information were mentioned at that time. However, we understand why you reached out through your review, and we’re happy to offer clarification.

As noted previously, we do not have access to 100% accurate or fully comprehensive data. Public record information can contain inaccuracies due to how it is originally reported, entered, or maintained by the source agencies. Additionally, shared names or limited identifiers can sometimes cause unrelated information to appear in search results. Because of these inherent limitations, we always recommend independently verifying any details before relying on them.

We’ve also sent a follow-up email so you can contact us directly if you have questions about how search results are generated or if you need help understanding how to refine searches for more accurate outcomes.

If you’d prefer to speak with someone, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET); holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

24 nov. 2025

Dear Shirley,
Thank you for taking the time to share your experience.

We’re happy to hear that you found the report accurate and helpful, and that the information you received felt worth the cost. It’s great to know the details you were looking for — including address and educational history — were exactly what you needed.

If you ever need assistance or have additional questions, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

17 nov. 2025

Hi John,

Thank you for taking the time to share your concerns. Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review available membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including pricing and automatic renewal terms — are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before completing registration.

To clarify, Instant Checkmate does not switch customers into different plans, nor do we offer single-report purchases. All of our products are subscription-based, and no pay-per-report option is available.

Members can cancel their membership at any time by accessing their account online, contacting our phone support team, or using our online chat system.

To better review your specific situation and assist you further, we’ve requested additional information through Trustpilot so we can locate your account and address this directly.

If you’d prefer immediate help, please reach out to our Customer Care department at 877-564-3003.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

3 nov. 2025

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may be incomplete or inaccurate due to the nature of public records and the limitations of our data sources.

Please note that during the sign-up process, Instant Checkmate does not state that a person has specific records. The system simply indicates that we are searching through various public databases to locate any available information. Because these records originate from third-party and government sources, occasional inaccuracies or missing data can occur. We always encourage users to independently verify any findings before relying on them.

If you have any questions or need assistance, please contact us at 877-564-3003, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

3 nov. 2025

Dear Skyler,

We understand your frustration and appreciate the opportunity to address your concern. Instant Checkmate does not offer its services for free, as compiling and maintaining an accessible platform for public record information requires significant resources.

Our pricing is transparently displayed during the registration process to ensure customers understand the costs before proceeding. If you have any questions or need assistance, please reach out to us at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

28 juli 2025

Dear Raya,

We're sorry to hear that your experience didn’t meet your expectations. Thank you for sharing your concerns.

Instant Checkmate provides legitimate public record search services that compile information from a variety of verified sources. We understand how important trust is, and we strive to ensure clarity and transparency throughout the customer journey.

If there’s anything specific you’d like us to look into or clarify, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or via email at support@instantcheckmate.com. We’re here to help.

Sincerely,
Instant Checkmate Support Team

Svar från Instant Checkmate

31 juli 2025

Hi Vickie,

Thank you for your feedback. We’re sorry to hear that the report didn’t meet your expectations and that you had difficulty locating the information you were looking for. We understand how disappointing that can be and appreciate you taking the time to share your experience.

Instant Checkmate works with trusted data providers to compile information from public records. While we strive to make our reports as accurate and comprehensive as possible, there are times when certain records may be unavailable, outdated, or limited due to the nature of public data. Additionally, similar names or identifiers can sometimes result in mismatched or incomplete results.

To help improve accuracy, we encourage using the “Refine My Search” option after an initial lookup. Entering more specific details — such as age or location — can help better isolate the correct report.

We truly value feedback from customers like you, as it helps us continue improving our service. If there’s anything we can do to assist you further, please don’t hesitate to contact us at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,
Instant Checkmate Support Team

Svar från Instant Checkmate

17 juni 2025

Dear Rocky,

Thank you for your review. We sincerely apologize if the billing came as a surprise—that’s certainly not the experience we aim to provide for our members.

During the registration process, users are directed to a clear and detailed page outlining all membership options. Important information such as billing terms and our automatic renewal policy is presented in compliance with applicable laws, and customers must actively agree to these terms before completing their purchase.

Instant Checkmate members can cancel at any time by logging into their account, calling us at 877-564-3003, or emailing support@instantcheckmate.com. If you believe the charge was made in error or would like to discuss your situation further, please don’t hesitate to reach out—we’re here to help and would be happy to take a closer look.

Sincerely,
Instant Checkmate Customer Support Team

Svar från Instant Checkmate

16 juni 2025

Dear Christine,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when results don’t meet expectations.

Instant Checkmate compiles public records from a wide range of sources, and while we strive to ensure our reports are as accurate and up to date as possible, there can be limitations. These include outdated records, broken links from third-party data sources, or individuals with similar identifying details that may affect accuracy. This is noted in our Terms of Use.

We’re also concerned to hear that you had trouble reaching us by email. Our correct and active support contact is support@instantcheckmate.com, and you can also reach us by phone at 877-564-3003. Our Customer Support team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We’d be happy to assist you further, help refine your search, and address any outstanding concerns.

Sincerely,
Instant Checkmate Customer Support Team