IceboxAuto Liverpool Omdömen 

I bought a car of a boy in February 2024, it come with an aftermarket stereo fitted by icebox auto, there was a fault i contacted them, stereo under warranty, team was very attentive and helped me in every way I asked. Stereo now fully working again after a new wiring was fitted under the warranty TOP SERVICE, TOP TEAM AND ALL ROUND GREAT COMPANY

Great product, but even better customer service. I did significant research before purchasing from Iceboxauto and am very glad I did so. Being 8 hours behind in a different time zone did not create any issues, as the team at Iceboxauto answered all of my questions quickly and even scheduled a video call to do some final setting adjustments. Great experience overall and would highly recommend this company.

This is an update to my last review for Icebox Auto:
After having a media unit fitted Dec 2024, in January 2025 I had an issue with it not connecting to the Internet.
On the 8th Jan I decided to contact Icebox Auto.
To be fair, we discussed the problem immediately and they asked me to contact them by video phone. I sat in my car, turned the unit on and contacted them through my mobile.
After taking directions from their Engineer, the problem was fixed within 8 mins!!
I was so amazed!! Their knowledge and expertise was second to none! They spoke to me in plain English (no technical jargon).
I am so impressed with Icebox Auto, that if I require a further upgrade of my Amplier, Speakers etc, I will be contacting Robert and his team from Icebox Auto!!
Really, thank you for your help and fantastic aftersales service!!!
George

The team at IceboxAuto went out of their way to help me refine the look of the UI on my Android headunit. The team where quick to respond to my questions and offered help and advice at each step of the installation process.

If you are considering upgrading the headunit in your vehicle, I'd 100% recommend you contact IceboxAuto.

I ordered a VW POLO 2012-17 9" RADIO NAVI BT ANDROID 13.0 DAB+ CARPLAY 9213 from this company and the service was excellent. However when fitted the mic would not work correctly but Robert was kind enough to help and send a booster mic, which unfortunately did not improve the situation. However my review is not about the product not working as it should. I returned two items not needed and received a quick refund. I then received an email asking me to refund them as they had made a mistake and refunded me twice. I contacted my Credit card company and asked them to investigate this claim to ensure no fraudulent activity from a third party. Whilst waiting for this I received 3 emails, the 3rd email threatening me with legal proceedings and extra costs if I did not refund them. The amount was a staggering £119. Luckily my Credit Card company had responded on Friday, the day of the 3rd email to confirm the transaction was true. I find this quite humourus that they would threaten me with legal proceedings and extra charges for their mistake, however I am sure there are many people out there whom would be extremely anxious and frightened if they received this type of email, especially when you consider that internet fraud is the no 1 crime at present in volume. I will not be using this company again and hopefully they will review there procedures when they make errors.

Ordered an android head unit from icebox, couple of weeks delivery time, but what sets these guys apart is the backup and support you get. I had no idea how to wire it in, but with the email support, video calls etc got it all done. Cannot fault the customer service and I would very much recommend.

With guidance from Bailey I selected and bought a great Apple CarPlay unit from IceBoxAuto. Their expert installer made a great job of fitting it to my car with everything working perfectly. I am a very happy customer who will be doing more business with this company when I next change my car. Thanks guys.

I had no idea which hardware to buy for my Audi A3 and was talked through it by Rob. So friendly and helpful.

Bought a unit for my Kia Sportage recently. Had some difficulties installing the reverse camera, which turned out to be my own mistake, upon tracking back my work. But the support and advice given was first class. Nothing seemed like too much trouble. I even had a video call pencilled in for this week, which is no longer needed, even though the device was purchased over a month ago. Would absolutely recommend them.

One of the best Customer experience I have ever had after buying a product. Excellent Communication by email, social media, the product is excellent and every time I requested help about settings or minor issues IceboxAuto replies immediately! Very happy with their service and I highly recommend!

This company was recommended to me by another organisation. From the outset they were very helpful. They have fitted an aftermarket head unit , even though they didn't supply it and did a great job. What impressed me was their willingness to look at the product spec I gave to them before I even booked it in to confirm if it would fit. They happily did that and now it's fitted perfectly. The skill and knowledge of the company is outstanding and at a good price. I expected it to take most of the afternoon, as it was not a straight forward swap of the PCM original, it took just over an hour! I was given a lesson on how to use it as well.
I would thoroughly recommend them.

Outstanding service by Rob and his team ..
This is 3rd head unit I’ve bought and had installed with no hassle at all.. customer service is a 5 star without doubt …

Excellent company. Had many units from these guys who fit units but also mega helpful if you decide to fit yourself. Always on end of phone for expert advise.

First class customer support. They answer any queries quickly, wether by phone, email or text. The equipment sent is always tracked, so you can tell exactly when its due to arrive.

I had a problem with the android system I bought from IceboxAuto. They have provided an extraordinary service ever since the purchase and the recent help was exemplary as always. I would have no hesitation in recommending them to customers considering a purchase.

Second stereo I've bought from Ice Box Auto and both products and service first class.

These guys are first class, I purchased a new android unit for My Nissan X Trail to replace the old out dated unit.
They couldn’t be more helpful from start to finish. I had a small issue with the radio not tuning, they put me on a video call with the engineer who sorted it out.
Rob was very helpful and I wouldn’t hesitate in ordering again from them.

Helpful from start to finish. Had queries about what head unit to get and Bailey gave me advice and recommendations. When I received the product they were helpful with any issues and troubleshooting I needed.

Icebox auto have been absolutely fantastic from start to finish,to absolutely no fault of their own my order was stolen from outside my house and I was obviously worried but the guys at icebox reassured me and solved it quickly and so so professionally.Polite helpful and got back to me quickly everytime,I honestly can't sing their praises enough

As I have yet to receive the stereo upgrade for my wife's Vauxhall Mokka this review at the moment pertains mostly to the level of customer service I have received so far.

I spent days trying to find a compatible upgrade that included Car Play etc when I stumbled across Icebox Auto, and I am so glad I did! After a good hour of live chat with Baillie and constant pestering from me (sorry, Baillie) I had all the answers I needed and a recommended product to purchase. Baillie had all the answers for me and not once did I feel any pressure to purchase anything, I just received solid technical answers and reassurance.

The icing on the cake though is the promise of installation support when the time comes, after reading several reviews so far this doesn't worry me in the slightest and I'm looking forward to installing the product when it arrives with the support of the Icebox Auto team. I'm sure I'll need it somewhere along the line.

Thanks for an awesome experience so far!