Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status af... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
House of Kojo is my favourite online plant shop. The plants are always carefully packed and arrive in perfect shape. Customer service is always very friendly and happy to help with questions about... Se mer
Amazing plants shipped with great care done many orders and everytime been good experience. Quality is next level! Customer service team are also great easy to contact and helpful. My only place onlin... Se mer
There was confusion around who was delivering the packages. First was told UPS and then the tracker kept saying they don't have my order yet. Turns out parcel force delivered it instead but to my neig... Se mer
Företagsinformation
Skrivet av företaget
Your go-to for rare house plants delivered straight to your door.
Kontaktuppgifter
Hall Nurseries, Upper Helmsley, YO41 1JY, York, Storbritannien
- info@houseofkojo.com
- www.houseofkojo.com
4,6
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent company for buying beautiful…
Excellent company for buying beautiful plants, delivery is super fast with the utmost care taken with the packaging, kept informed via email with tracking details. Plants are in perfect condition on arrival. Highly recommended.
6 mars 2026
Very healthy plant
Hoya arrived in great condition with lots of lovely growth coiled neatly in the top of the packaging for its journey. Looks like it should do really well.
28 februari 2026
Excellent care for plants and…
Excellent care for plants and customers. Very happy with my new addition to my indoor garden. Great care taken when packing.Excellent communication and effort to satisfy customers. This was my 2- nd purchase and not the last one.
23 februari 2026
Lovely Healthy plant delivered securely.
21 februari 2026
My Alocasia Silver Dragon arrived in…
My Alocasia Silver Dragon arrived in very good condition. Also very well packed.
6 februari 2026
Quality plants
Plants delivered speedily, in good edition and well packed. Would recommend.
29 januari 2026
Fantastic company
Lovely plants , great choice and some nice sale items.
Customer service is absolutely outstanding and it feels like talking to friends.
It really is a joy dealing with this company.
Very highly recommended!
17 februari 2026
Omdöme utan inbjudan
Very healthy plant and packed well
5 februari 2026
Great care while delivering my plant
They created a very useful way to packed my chenille plant in this winter season also with care and the plant came to me in one piece, I will buy from these thoughtful people again 😁.
4 februari 2026
Monstera Thai constallation…
Arrived well packed and in excellent condition, as always.
25 januari 2026
Fast delivery and great choice of plant…
Fast delivery and great choice of plant specific soils.
1 februari 2026
i have not received my plants
i have not received my plants and even though i emailed i have had no reponse
25 januari 2026
Svar från House of Kojo
Hi Joanne,
I'm sorry to hear that you have been frustrated with our service. I can see our customer service team replied to your email within 24 hours, explaining that without our winter protection package, orders are held until appropriate conditions, in order to ensure their safe arrival. I can see your order was shipped shortly after this and I trust all was received well?
Best wishes,
Otto
Plant arrived in great condition and…
Plant arrived in great condition and exceptionally well packaged
Teeny bit disappointed that same plant was available on the website unlike the previous order.
24 januari 2026
Excellent plant and great delivery …
Plant easy to find on site and offered at really good price. Chose next day option with extra cold weather wrapping. Came right on time and little plant felt lovely and toasty. It's in great condition and I am 100%pleased with it.
24 januari 2026
Omdöme utan inbjudan
Wonderful.Plants were secured carefully in…
Plants were secured carefully in package and box also strong and healthy. Thankyou
3 januari 2026
Absolutely beautiful packaged and…
Absolutely beautiful packaged and brilliant care taken with winter protection. Amazing their all beautiful out of the world
29 december 2025
Absolutely thrilled with my new plants
Absolutely thrilled with my new plants. They were securely packaged and very protected from the cold weather outside when they arrived. They look very healthy plants and I'm looking forward to watching them grow.
26 december 2025
No sign of my order
My delivery was due almost a week ago. Still no sign of it and no response from customer service.
24 december 2025
Svar från House of Kojo
Hi Karen,
I can see your order was dispatched on the 12th (I trust it arrived safely). I am sorry your experience with us was so disappointing.
Your order was due to dispatch on Thursday 8th. However, temperatures that week dropped as low as -5c where we are based, and as such orders not inclusive of our winter protection package were held back. The following Monday was above our 5c threshold and so your order was dispatched immediately.
At checkout we have the option to add our winter protection package to your order, which ensures we can ship down to -3c. Checking out without this included does mean your order will be held until the weather is appropriate to ship. I hope you can appreciate this.
We would welcome any suggestions as to how we can make this more clear moving forwards.
Best wishes,
Otto
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