The lady was very nice and patient even when I mistook her for a robot and was hollering into the phone because I did not believe she heard/understood me. Felt really bad when I realized she was tru... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I wo... Se mer
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I was trying to get emergency lodging for my daughter after a delayed flight and dangerous neighborhood where her hostel was located, and the person who answered, when I asked if I was speaking to som... Se mer
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Everything was great for my one night stay comfortable bed comfortable sofa bathroom towels, I would like a little bit more bar of soap in the bathroom and a little bit more cups as well to but other... Se mer
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Företagsinformation
Skrivet av företaget
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktuppgifter
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
9 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jorge was very helpful
Jorge was very helpful. He made the process simple.
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Great communication
Great communication. Everything was explained professionally,
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
She was very polite and efficient
She was very polite and efficient. She made sure that she got all my information correct before proceeding with the booking.
14 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
C.White
C.White
Reservation process was quick and straightforward. Customer Service personnel were professional, courteous and excellent interpersonal skills.
8 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Reservation experience
Rep was patient. I was traveling and hard to hear.
14 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings Kris
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Employee did a fantastic job helping…
Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I would be working this weekend. She had to check multiple hotels. She was very careful to take my budget concerns into consideration, as well as distance from the event I was working. She was very pleasant and attentive to details.
14 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings Kris
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Shaira took the time to explain pricing…
Shaira took the time to explain pricing and the reservation process to me. She made sure I received the confirmation for each room and asked if I had questions or any requests before ending the call. Was very professional and pleasant throughout the call.
14 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Great service!
14 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Friendly and helpful
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
She was very professional and thorough
She was very professional and thorough
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
James who booked my room was very…
James who booked my room was very polite, friendly and informative. He was a pleasure to work with.
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
asked for 4th floor and row 1 and it…
asked for 4th floor and row 1 and it was booked that way
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Carlos was easy to work with and very…
Carlos was easy to work with and very professional.
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Fantastic person to work with!
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
DO NOT FALL FOR THIS 3RD PARTY BOOKING!
ZERO STARS! Didn't realize this was a third party and they answer acting as the "front desk." I called and told them to cancel ONLY IF they would refund my money. I did NOT receive any cancellation email. I was later notified (when seeing the money was never refunded) that the hotel had my room and Hotel Planner was canceling with no refund. The hotel said if I wanted the room, I had a reservation if Hotel Planner would honor paying for it. They refused even on a three way call with the hotel. We still had weeks until the reservation. I asked to talk to a manager over a dozen times, and they would not put anyone on the phone with me that could offer a solution. I now am disputing the charges with my credit card company because they would not pay for the charges, canceled the room and took my money. I've wrote to the BBB, FTC, Google and will continue to share my AWFUL experience until there is a resolution. AVOID HOTEL PLANNER AT ALL COST!
6 mars 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Hello Lindsey,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
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