The lady was very nice and patient even when I mistook her for a robot and was hollering into the phone because I did not believe she heard/understood me. Felt really bad when I realized she was tru... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I wo... Se mer
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I was trying to get emergency lodging for my daughter after a delayed flight and dangerous neighborhood where her hostel was located, and the person who answered, when I asked if I was speaking to som... Se mer
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Everything was great for my one night stay comfortable bed comfortable sofa bathroom towels, I would like a little bit more bar of soap in the bathroom and a little bit more cups as well to but other... Se mer
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Företagsinformation
Skrivet av företaget
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktuppgifter
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
9 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Flat out lied to
I was trying to get emergency lodging for my daughter after a delayed flight and dangerous neighborhood where her hostel was located, and the person who answered, when I asked if I was speaking to someone who worked directly for the hotel I called, said yes, when that wasn’t true. He also said the room was available when it wasn’t, so my daughter showed up to the hotel after traveling 24 hours, and wasn’t able to check in. Totally disappointed and will make sure to never use this system again.
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kind regards,
Deedee S.
Everything was great for my one night…
Everything was great for my one night stay comfortable bed comfortable sofa bathroom towels, I would like a little bit more bar of soap in the bathroom and a little bit more cups as well to but other than that it was a great fantastic experience. I will be booking again and more to come.
8 maj 2026
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
How professional she remained.
The lady was very nice and patient even when I mistook her for a robot and was hollering into the phone because I did not believe she heard/understood me. Felt really bad when I realized she was truly a person, but did not say anything.
She continued to be very pleasant and polite in spite of that…. She did a phenomenal job! And if you can, please apologize for my rudeness and explain I truly thought it was a machine due to intermittent transmission, beeps, and the fact that she continued in the same tone.
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Hotel reservations
The service representative was polite and very professional did all she could for me to make sure I was satisfied, I would like to thank her for her service.
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Can’t understand her
Can’t understand her. Our reservation is for May 26th but we have until June 2nd to cancel with a charge. Per the email. She had my loyalty number but still asked for all my information. Please get people that speak English.
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Delightful to speak to a real person…
A relief to speak to a real person who was pleasant, helpful and accurate! A positive experience!
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Inability to communicate with whatever…
Inability to communicate with whatever was on the phone.
16 april 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback. If you have any further questions or concerns, please contact us at Reviews@HotelPlanner.com, we'd love to help!
Kindly,
Melanie P.
Reservation
She was very patient in finalizing my reservation and ensuring I received the best rate .
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Great service
10 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Ms. Jolene very prompt and professional and very helpful.
Ms. Jolene I believe was her name. Very prompt and professional and very helpful and pleasant.
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
I told your “service” that if you do…
I told your “service” that if you do not provide me with a daily breakdown of my invoice, I will cancel my reservation. Of course, you’re very lazy and have not complied. So…
15 maj 2026
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! Since your reservation is set to be paid at the hotel, the invoice will be issued directly by the property.
Kind Regards,
Deedee S.
He was wonderful
He was wonderful. Kind and helpful. Much better experience than I just had with a local competitor. Kudos!
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
This was the most comprehensive and…
This was the most comprehensive and quick to pivot with human affects AI that I have ever come across.
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Jesus Emilio was professional and…
Jesus Emilio was professional and patient. We had a complicated reservation request, and he did a great job.
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.