The lady was very nice and patient even when I mistook her for a robot and was hollering into the phone because I did not believe she heard/understood me. Felt really bad when I realized she was tru... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I wo... Se mer
Företaget har svarat
I was trying to get emergency lodging for my daughter after a delayed flight and dangerous neighborhood where her hostel was located, and the person who answered, when I asked if I was speaking to som... Se mer
Företaget har svarat
Everything was great for my one night stay comfortable bed comfortable sofa bathroom towels, I would like a little bit more bar of soap in the bathroom and a little bit more cups as well to but other... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktuppgifter
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
9 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Juan Carlos was very helpful and…
Juan Carlos was very helpful and professional. Explained everything in detail. He very good.
18 maj 2026
Omdöme utan inbjudan
Knowledge Rep.
It is so nice when I can understand
The representative on the line.
She also understood me.
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very polite and helpful.
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very Professtional
Very through! Speaks good English and very professtional!
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great service & help with room selection and options
Thank you for your help booking my rooms for this special event!
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Polite and professional
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very polite on phone, answered questions
Very polite on phone. Answered my questions. Helpful
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Luis Angel handled our reservation in a…
Luis Angel handled our reservation in a first-class, professional, and efficient manner. Thank you, Luis for your assistance. You represented the Pfister brand exceptionally and we are looking forward to a first-class experience at the Pfisterin August. Thank you, again, Luis. Greg Campbell.
18 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great job booking we went a week early…
Great job booking we went a week early I need to cancel booking I need to cancel for May21 to check out on May 24
11 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Friendly staff and helpful staff
11 maj 2026
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
none of my numbers are right i cannot…
none of my numbers are right i cannot do anything with my account. honor number is wrong i and upset with your webb sites
5 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
The phone operator was polite
The phone operator was polite, smart and answered my questions perfectly.
17 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Jolene (think this is her name) was…
Jolene (think this is her name) was personable, genuine and very helpful..very positive experience. Thank you!
17 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Friendly service
17 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Customer support is lacking
The customer support is difficult to get ahold of. I spoke with someone who initially sent the voucher over and he said he would call me back to get the reservation adjusted, never called. I called again the following day and requested a call back in the queue, was told it would be about 15, 24hrs later NOTHING. Was able to just book reservations on my own but would have appreciated the ability to ask questions...
16 maj 2026
Svar från HotelPlanner.com
Greetings,
I’m sorry the booking process wasn’t as smooth as it should have been. Thank you for sticking with us — we really appreciate your business.
Kind Regards,
Deedee S.
Great spot in Dallas!
Tangela was very kind on the phone and efficient. We were driving, so it was very helpful for the person to know what they are doing. She was very good at her job. We appreciate competence.
15 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Flat out lied to
I was trying to get emergency lodging for my daughter after a delayed flight and dangerous neighborhood where her hostel was located, and the person who answered, when I asked if I was speaking to someone who worked directly for the hotel I called, said yes, when that wasn’t true. He also said the room was available when it wasn’t, so my daughter showed up to the hotel after traveling 24 hours, and wasn’t able to check in. Totally disappointed and will make sure to never use this system again.
16 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kind regards,
Deedee S.
Everything was great for my one night…
Everything was great for my one night stay comfortable bed comfortable sofa bathroom towels, I would like a little bit more bar of soap in the bathroom and a little bit more cups as well to but other than that it was a great fantastic experience. I will be booking again and more to come.
8 maj 2026
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.